ComplaintsforBayshore Chrysler Jeep Dodge

• Initial Complaint

  11/11/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On June 7 of 2022, I drove my 2017 ram 2500 to Bayshore dodge (Baytown) to repair cosmetic damages that occurred to the inside of the cab behind the back seat, back sliding window, overhead liner, back seat cover and a few other small odds and ends in the back part of the truck (cosmetic repairs). The technicians found no other issues other than cosmetic damages for repairs. The last week in August I was finally informed that all the cosmetic repairs to the inside of the truck were complete. The day I was scheduled to pick up the truck, I received a phone call informing me that a check engine light was informing the technician that there is an issue with my transmission. The technician then changed • solenoid pack (this has been changed 3 different times) which did not solve the issue. • Then they ordered and installed a new PCM (charging my insurance for a claim), once again this did not solve the issue. • New wiring transmission wiring harness (charging my insurance for a claim) • Transmission valve body • Another wiring harness change o Possibly one or two other attempted repairs I may have missed Still with the list of changes and repairs the service department still can not tell me what is wrong with my vehicle, nor can they properly repair my vehicle which is still under waranty. My truck has now been at the Bayshore dealership for over 160 days and counting. I am out of a truck and am unable to travel and utilize my vehicle as I normally would in these past several months. This is extremely frustrating because there was absolutely nothing mechanically wrong with the truck when I took it in over 5 months ago. The truck drove without any check engine light indicating any issues, and suddenly something is wrong with my truck and Bayshore service department cannot identify the issue. I have been more than patient with this service department. The technicians working on my vehicle caused this and now I am being severely inconvenienced due to the incompete

  Business response

  11/16/2022

  Mr. ***** brought his vehicle into our service department for repairs caused by a fire that had occurred inside of the passenger cab. Everything Mr. ***** has stated is correct,  however what is not mentioned is that we had been working with Stellantis in trying to find the electrical issue that is causing that transmission code. In addition we provided Mr. ***** a loaner truck at no cost to him as we continued to try and isolate the problem.  Stellantis has sent out engineers on more than one occasion at our request to work alongside our technician to find a fix. We have escalated the issue with Stellantis passed our regional service rep to get more assistance, all of which was communicated to Mr. *****.  Stellantis has ordered a buy back with the business center and we are just waiting for them to inform us as to what we need to do if anything to help that process, as any buy back would come from the manufacturer level and not the dealership level. 

  Customer response

  11/17/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. 

  I did not specifically mention that the dealership was working with Chrysler but did list all the repair attempts made to the vehicle. I requested assistance for a loaner vehicle at least 5 or 6 times and was told that (none were available, or we really do not loan out vehicles).  It took over four and a half months and an email sent by me to the COO & GM of the dealership escalating my situation before a loaner vehicle was ever made available. Let's also be clear on who escalated my situation. I first escalated it to the service manager that told me I would be dealing with him from now on. A few days later trying to get a status update on my vehicle from him and he was asking why I wasn't dealing with Greg, (my original service person) basically coming off as why are you bugging me about this.  The communication from that dealership is terrible, I initiated over 90% of the phone calls to find out the status of my vehicle throughout this entire process. I initiated and escalated my situation to the COO to get to this point, not the service department or the service department manager, myself had to escalate this which should not have to be done by the customer.  I talked with the GM of the dealership on Saturday November 5th, is the last time I have heard from anyone about the status of my vehicle. The GM told me that they would start their last effort to resolve the repair on the following Monday.  The entire week went by without any communication on their end, I drove to the dealership on Friday the 11th after countless efforts to reach the GM and my service rep failed by phone calls.  I was told by the mechanic working on my vehicle that he would be done sometime that afternoon and they would be contacting me. Friday went and the weekend without any communication from the dealership. I called the dealership Monday for a status update and got Greg, he stated that the technician is currently working with the engineer for another repair option, something I have heard countless times. After this I contacted the GM by email on Monday asking if she would contact me to discuss were we go from here. It is Thursday the 17th and I have still not received any communication from the GM.  So, I was totally unaware of any buy back from Chrysler due to lack of communication of this dealership, this whole process could have been avoided with better communication and customer service on their end.   

  
  Regards,
  
  
   

  
  

  Business response

  11/28/2022

  We have received notification that Stellantis is in the process of a buy back for Mr. *****. Stellantis will be in direct contact with Mr. ***** moving forward.

  Customer response

  12/06/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  
    The issue has not been resolved the Bayshore dealership and Chrysler have exhausted all repair options on the vehicle. They tell me that Chrysler is in the process of buying back the vehicle, however this process has been going over for over a month now and have not gained any traction to getting this matter resolved.  I was told a buyback offer was sent to the dealership; however, I was not told how much the offer was for, apparently it was a very low offer. 
  

• Initial Complaint

  09/20/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On June 18th 2022 me and my wife went to purchase a vehicle from Bayshore Dodge in Baytown Texas. We found a vehicle that we liked and then we went in to talk to a salesman I know name. After we disagreed on several deals that they were trying to make with us they came up with a would seem to be a good deal. Little that I know that they were running my credit through so many banks that it ruined my credit 10 points down below. Then they came back with a deal that seemed to be a good deal unknown to me they were selling me the vehicle for $25, 000 and the vehicle was only worth $17,000. I feel that I have been scammed by these people because I'm a senior citizen and they took advantage of me. With the interest on the vehicle by the time I got through paying for it was going to be $36,000 I am not happy with this deal at all people that will scam the elderly will scam anybody.

  Business response

  09/21/2022

  We reached out to Mr. Mendoza to discuss his transaction with us along with his concerns regarding the value of his vehicle and his credit score. Mr. Mendoza initially inquired about our vehicle using CarGurus (a third party), which disclosed our price and rated it as a fair deal. In trying to address his concern regarding the pricing of vehicle Mr. Mendoza informed me that his credit union stated that the current value of his vehicle was $17000 but did not know what they were using to determine that figure. I did inform Mr. Mendoza that we use NADA retail as a pricing guide as that is what our lenders use and that the value does change from month to month along with the current miles that are on the vehicle. As Mr. Mendoza purchased his vehicle more than 3 months ago the value would have changed a bit but without knowing what his credit union was using as a guide I could not directly speak to the difference. 

  In regards to us submitting his credit to multiple lenders, I informed Mr. Mendoza that I could no longer see his credit application as to much time has passed. But did offer to review a copy of his credit report with him if he had one and assist in disputing an unnecessary inquiries for him. We do believe his score was only temporarily and moderately affected based on information from the  information from the Experian website

   

• Initial Complaint

  12/27/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I purchased a used 2014 Ford F150 4x4 on 10/4/2021 from Bayshore Chrysler Jeep Dodge for my job out of town. I was told the vehicle had been properly serviced and the oil changed; which was not the case. Upon checking the vehicle I noted that the headlight lenses were damaged, engine & radiator were excessively covered in dirt or sludge, dead bugs in the interior light fixtures, tailgate lock was damaged, secondary key was missing and the suspension was faulty. My wife brought the vehicle on 10/09/2021 to be serviced waited for a long time only to be told that the vehicle would have to be left at the dealership for them to address all issues with no loaner vehicle being offered. On today 12/27/2021 the vehicle started to shudder and would only go 15 miles per hour. I contacted the dealership and spoke with a service manager who advised that they had not ability to service the vehicle and I would have to take it to a Ford Dealership since it was a used vehicle despite being purchased from Bayshore Chrysler Jeep Dodge. I had the vehicle towed by AAA to Russell Smith Ford at W Loop South for a complete diagnosis. I then alerted the General Manager Barbie and explained to her that the vehicle was recently purchased and not serviced properly. She advised that she had no clue about the vehicle that I purchased or its service history. The only thing they could tell me that it was an AS IS purchase; which is consumer fraud. I was never supplied the vehicles history despite asking for it from the Sales Rep Juan ****** or Javier. I also was charged an excessive interest rate of 23.86% which would make me purchase the vehicle twice.

  Business response

  01/24/2022

  Dear Customer, we regret to hear that you had a negative experience with us. We would like to have a better understanding about your experience. Please reach out to us at (866) 950-5081 at your earliest convenience and we will do our best to resolve this with you.

  Customer response

  02/28/2022

  Better Business Bureau:
  
  This letter is to inform you that Bayshore Chrysler Jeep Dodge has carried out to my satisfaction the resolution it proposed for my complaint, filed on 12/27/2021 and assigned ID ********.
  
  

   

  This case can be closed all checks have been received.
  
  Christopher ******
  

  
  

   

  
  

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