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ComplaintsforDigital Smart Home Security, LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/13/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I have contacted my rep.********************* and manager, ****** several times with no response. I have couple of things on my contract that has not been completed. I have questions and concerns going forward.I need answers.Initial Complaint
06/20/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
They are suppose to be selling me the solar panels. They were not suppose to be giving me a loan. They quoted $29,500.00 for the solar panels, and I wanted to pay for them when they were installed. Instead, they set me up with a loan in the amount of $36,530.00.Business response
07/07/2022
This customer is making a false complaint, he knew that his system was financed upon installation of service we’ve reached out to him to contact finance company to payoff his agreement. I’m waiting on a returned call to walk him through on paying system off.Customer response
07/07/2022
Complaint: ********
I am rejecting this response because: I believe this business has made a mistake on the pricing. I do not see how the price could go from $29,000 to $36,000. Other places are saying that it shouldn't cost as much as $20,000
Sincerely,
***** ******Customer response
07/11/2022
The business is saying I am behind on payment. I want you to tell them to take the stuff off my roof. I no longer want it on my roof. I want any contract cancelled due to disagreement about how much the service cost. I no longer want it.
Additionally, the roof is leaking and I want to know when they are going to repair the leak.
Business response
07/19/2022
I am going to call him right now and straighten the situation out. We are the authorized dealer.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.