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Find a Location

Gulfside Dental has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Gulfside Dental

      4179 Dowlen Rd Beaumont, TX 77706-6852

    • Gulfside Dental

      2474 Broadway St Beaumont, TX 77702-1904

    • Gulfside Dental

      2780 Highway 365 Ste C Port Arthur, TX 77640-1526

    Business ProfileforGulfside Dental

    Dentist
    Multi Location Business

    Current Alerts For This Business

    Alert:

    BBB files indicate this business has a pattern of complaints concerning: Billing and Collection issues, Customer Service issues and Product issues.  Complainants allege incorrect and delayed billing stating the receptionist is rude and the billing department is not available when they call and does not respond to messages in a timely manner.  Other issues involve long wait times for service and numerous visits for denture fittings and braces with complainants stating they ultimately went elsewhere for completion of service due to incorrect, painful fittings.

    Better Business Bureau sent a letter to the company on March 15, 2019 asking Gulfside Dental to address the underlying issues for these pattern of complaints.  To date, the business has not responded to BBB's request to address these patterns. BBB will continue to monitor and update this alert should the business address these issues.

    At-a-glance

    Customer Reviews

    1.33/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Gulfside Dental has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Gulfside Dental

        4179 Dowlen Rd Beaumont, TX 77706-6852

      • Gulfside Dental

        2474 Broadway St Beaumont, TX 77702-1904

      • Gulfside Dental

        2780 Highway 365 Ste C Port Arthur, TX 77640-1526

      Location of This Business
      4179 Dowlen Rd, Beaumont, TX 77706-6852
      BBB File Opened:
      8/30/2012
      Years in Business:
      13
      Business Started:
      5/20/2011
      Business Incorporated:
      3/2/2012
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Gulfside Dental - Old Town
      • Gulfside Dental - Beaumont, PLLC
      Business Management
      • Marinko Mandich, Director of Operations
      Contact Information

      Principal

      • Marinko Mandich, Director of Operations

      Customer Contact

      • Marinko Mandich, Director of Operations
      Additional Contact Information

      Fax Numbers

      • (409) 899-4868
        Primary Fax

      Phone Numbers

      Customer Complaints

      4 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      09/19/2022

      Complaint Type:
      Billing Issues
      Status:
      Unanswered
      In May 2022, Gulfside Dental recieved a check in the amount of $873 for a self filed insurance claim for my sons braces. At that time, I owed $200 remaining on the balance. I was informed that I would have to wait until that check posted to his account and then it would take about a week for corporate to issue a refund. Weeks later after it posted, I was informed that I would then have to wait until the last payment came out of my bank account in order to get a refund. Weeks passed again, and that payment cleared. I called regarding the refund again, in now July 2022 and was informed I had to wait until his braces came off in August. Aug came and we debonded. I was informed at that time, he had a balance remaining from the dental side of the business (not ortho) due to insurance being denied. That was resolved after they had been filing under the wrong group number. On Aug 29, 2022 insurance approved those claims. On Sept. 14 2022, I spoke to Gulfside Dental again and informed them the insurance check had been cashed and confirming that his dental side balance was paid. I was informed, yes his balance was paid, but there was a $28 balance from a family member account that they were holding the refund for $873 from being paid to me and I would have to wait until insurance paid the $28. I then paid that $28 from my debit card to clear the balance and informed them if BCBS paid the $28 that they can keep it and all I wanted was my refund of $873 from my self filing for braces. I was informed that after 20 weeks of attempting to get this reimbursement that it would takean additional 8 to 12 more weeks to process it. This office does not have a corporate office and all transactions are done from the business owner who happens to be married to the Orthodontist herself. I would just like to be reimbursed the $873 that this company owes me. My balance for his braces has been a 0.00 since June 2022 and there is no reason for this company to keep any further money.

      Customer Reviews

      3 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Sandy W

      2 stars

      05/09/2023

      The Port ****** FM 365 location, front desk recep. speaks in condescending tone. For what reason? The patient asked if it was going to be a long time. Thats it. From then forward she only spoke to her in a demeaning way. The lady got frustrated and asked to be rescheduled. She was sent to the scheduler and the receptionist turns around to keep at her. The lady said, Excuse me, I hear you. Im just rescheduling. Her tone was saying back off. The receptionist said, You know..Im just trying to help you. In a scold. The lady slapped her hand down and said,You know what? Im done here. Im not coming back. If that was me, it wouldnt have even gotten to a reschedule. I would have walked out. What has happened to courtesy? She had an opportunity to be courteous. The lady kept giving her ***** the receptionist didnt deserve. For MY sake, I decided to switch offices too. My temper is short. The wait times are so long here. The first person you are greeted by is not friendly, respectful, or helpful. Why deal with that? The first star is for clean waiting area, and the 2nd is for the few people there who are sincere and respectful and willing to be there to deal with coworkers like that.

      Local BBB

      Better Business Bureau in Southeast Texas

      BBB Reports On

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