ComplaintsforGulfside Dental

• Initial Complaint

  09/19/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  In May 2022, Gulfside Dental recieved a check in the amount of $873 for a self filed insurance claim for my sons braces. At that time, I owed $200 remaining on the balance. I was informed that I would have to wait until that check posted to his account and then it would take about a week for corporate to issue a refund. Weeks later after it posted, I was informed that I would then have to wait until the last payment came out of my bank account in order to get a refund. Weeks passed again, and that payment cleared. I called regarding the refund again, in now July 2022 and was informed I had to wait until his braces came off in August. Aug came and we debonded. I was informed at that time, he had a balance remaining from the dental side of the business (not ortho) due to insurance being denied. That was resolved after they had been filing under the wrong group number. On Aug 29, 2022 insurance approved those claims. On Sept. 14 2022, I spoke to Gulfside Dental again and informed them the insurance check had been cashed and confirming that his dental side balance was paid. I was informed, yes his balance was paid, but there was a $28 balance from a family member account that they were holding the refund for $873 from being paid to me and I would have to wait until insurance paid the $28. I then paid that $28 from my debit card to clear the balance and informed them if BCBS paid the $28 that they can keep it and all I wanted was my refund of $873 from my self filing for braces. I was informed that after 20 weeks of attempting to get this reimbursement that it would takean additional 8 to 12 more weeks to process it. This office does not have a corporate office and all transactions are done from the business owner who happens to be married to the Orthodontist herself. I would just like to be reimbursed the $873 that this company owes me. My balance for his braces has been a 0.00 since June 2022 and there is no reason for this company to keep any further money.

• Initial Complaint

  11/23/2021

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  They charged me for a complete crown & I only got a temporary crown. They caused damage to my tooth and I don’t trust them to complete the work. When I called to request a partial refund they were extremely unprofessional.

• Initial Complaint

  11/01/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I want to file this report because they are holding money that was sent from our Dental insurance to cover for my daughter's (*********** ******) ortho treatment. Her ortho account is paid in full and after several attempts to get an answer from them as to why they have not issued the refund, they now tell that they have to hold the rest of the money until her ortho treatment has been completed. Her account is paid in full so there I no reason for them to hold our money.

  Business response

  11/02/2021

  I have attempted to reach the patient regarding this refund. If the patient could reach back out to me, I can go ahead and process the refund. After looking into the account, I attempted to call the responsible party on 11/2. Refunds take 6-12 weeks to process and once I confirm with the responsible party (via call back), I will be able to process the refund. 

   

  The number I can be reached at is *** *** **** - ask for ***, the Regional Manager

  Customer response

  11/02/2021

  
  Complaint: 16080261
  
  I am rejecting this response because:

  I have called several times and nobody was able to give me an answer until yesterday when I was told that her treatment had to be completed before a refund could be done, you never tried reaching out because I have made several attempts to take care of this. I need you to issue the refund, the account is paid in full and you are keeping money that belongs to us. You have been holding on to this money for over a month now. 
  
  Sincerely,
  
  ***** ****** ******

  Business response

  11/04/2021

  The refund has been issued, it takes 6-12 weeks to process and be sent out via check to the address on file. 

   

  Customer response

  11/04/2021

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 16080261, and find that this resolution is satisfactory to me.
  

  Thank you for your cooperation, I will be waiting to receive the check.
  
  Sincerely,
  
  ***** ****** ******

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