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Complaint Details
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Initial Complaint
08/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On July 13, 2022 in the early afternoon hours, I dropped a pair of Navy Blue Pants off at the Munro's Cleaners located at **** ******* ***, Port Arthur, TX 77627. When I returned the following Monday, July 18, 2022, in the afternoon, the young lady who was working that day told me she couldn't find my pants...and the even asked me if I wanted to go to the Beaumont location where they clean them...to pick them up??? I asked the young lady, why would I go there to pick them up...if I left them here at this location???...I was referred to speak to ******* ****** at the Beaumont location...I always call her to check what's going on with my missing pants...I leave VM...no follow up calls...and I never received a call back from ******* ******. I left a VM for ******* ****** today and still have not received a return call back. This has been very frustrating to me to leave my garment with someone to press only and they lose them and have not compensated me for the pair of pants that they loss.Business response
08/04/2022
I spoke with Mrs.**** on last Wednesday told her we were sorry about losing her pants and we would refund her and she ask me to mail check to her home and check has been mailed out . Sorry for the inconvenience your check has been mail .
Thanks
******* ******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.