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Complaint Details
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Initial Complaint
12/27/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I paid $ 65, but did not enter the venue. 12-24-2021Customer response
12/27/2021
I bought tickets online through Ticketmaster for Ford park before entering the gate a woman in a wheelchair who was an attendant told myself and my family that they where closing early and half of the attractions was closed. We got there at 9pm which was the time we we supposed to be there. We told the lady we wanted a refund, she offered for us to come on another night, but we said no because our schedule does not fit. We went to the ticket booth to request a refund were we met with aggression, and resistance from both the booth clerks and the night supervisor. We had to get the law enforcement to explain to us how to handle it. The manager nor the clerk would give their names.Business response
01/19/2022
This patron has been issued a refund per our box office manager.
Regards,
***** ******
******* ******
Ford Park Entertainment Complex
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.