Business ProfileforGoodyear Custom Audio Video
Current Alerts For This Business
BBB files indicate this business has a pattern of complaints concerning: Customer Service issues, Delayed Delivery issues, Product issues, Service issues and Refund issues. Complainants the business is paid upfront. Following the initial payment, product delivery/installation is delayed and calls and texts to the business are ignored. Once they are finally able to reach the business to re-schedule, the technician does not show up. This results in further delays with customers sometimes waiting months for completion of their contract.
Additionally, complainants state they experience problems with equipment not working properly. After failed attempts by the company to address product and service issues, customers request a refund which is promised but not received in a timely manner.
Better Business Bureau sent a letter to the company on March 15, 2019 asking Goodyear Custom Audio to address the underlying issues for these pattern of complaints. On March 22, 2019, BBB received email communication from the business owner stating he would like to come in to meet with BBB the following week. To date, BBB has not heard back from him.
At-a-glance
Related Categories
Overview
Products & Services
Business Details
- Location of This Business
- 6555 Lawrence Dr, Beaumont, TX 77708-2101
- BBB File Opened:
- 9/11/1991
- Business Started:
- 4/1/1987
- Business Started Locally:
- 4/1/1987
- Business Incorporated:
- 12/20/1999
- Type of Entity:
- Corporation
- Business Management
- Mr. Kevin Cook, General Manager
- Mr. John H Goodyear, Owner
- Contact Information
Principal
- Mr. John H Goodyear, Owner
Customer Contact
- Mr. John H Goodyear, Owner
- Additional Contact Information
Fax Numbers
- (409) 833-4819Primary Fax
Email Addresses
- Sales
- Technical Support
- (409) 833-4819
Customer Complaints
0 Customer Complaints
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