ComplaintsforAny Lab Test Now
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/14/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Feb 24th - Any Lab Test Now was paid to perform a paternity test on my son , ******************* an ********************* , the test was never performed due to Nala having issues from her past that would cause the test to be inconclusive , so the test was never performed . We have contacted the company over an over since Feb 24th an requested for them to issue a full refund of $1599.00 , that ****** paid in full on Feb 24Th . No will return our calls or have issued the refund . We do have the bank statement showing where they withdrew the money from his account .Customer response
04/14/2023
Attached is the transaction where it was pulled out of the account.Customer response
04/20/2023
Business response
04/28/2023
Our store location staff, corporate staff and myself have communicated with ******************* prior to this complaint. **************** understood that we have an "All Sales Final" policy as it is posted on the receipt. We have let him know that the test can be completed and explained how that can be done. We verified with the patient and her Mother that she did not have anything in her past to deter her from having this test. **************** did not comply with the instructions to complete the test. In a gesture of good faith, we also offered **************** a store credit.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.