10 Customer Reviews
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Review from Susan U.
5 stars06/14/2024
We had a great experience @ Classic Acura! ***** was our ***************** was knowledgeable & didnt pressure us! Would recommend her & entire staff for your auto purchase!Review from Ari G
5 stars08/21/2023
The customer service is one of the worst my wife brought her Acura in to have the ** checked because it was blowing hot air which I already new it was something simple because I seen the ** clutch wasn't kicking on so I was thinking just low on Freon are even if the compressor was bad we wanted it fixed we made an appointment which they scheduled for a Friday we dropped the car off before time which was for and 8:15 appointment we was there about 8:00 they let all day go by and contact my wife around 3:00 to decide none of there macanics now how to service ac saying that if they take the car apart that they might not be able to put it back ************* you this is a certified dealership every thing I was told in 42 years of life didn't make since on why I was refused service on my vehicle which was only an air conditioning vacuum lines which then I was giving and outrageous price of almost **** dollars then I told them i had and after market warranty then they made it like she waa gonna make it like my warranty wouldn't cover it I called my warranty and was told it covered it and was still refused service just all around sad
Classic Acura Response
09/12/2023
The vehicle was a salvaged title and had been repaired. Apparently during the repair there were modifications that deviated from the original build. The technician that replacing the damaged components would result in them failing again due to another component rubbing the hose and would have caused us to not be compliant with our agreement for repair standards for Acura. As well the patchwork repair would have potential for future failure according to the Acura certified technician. Apologies for any inconveniences.Review from Bradley D
1 star08/03/2022
Horrible customer service and used vehicles. Bought a 2018 from them with 29000 miles and 6 weeks later the battery decided to go bad. 6 weeks. I have barely made 1 payment on it. I got laughed at and told that's the price you pay when you buy a used vehicle and that it wasn't their problem. Might I add it was a certified pre-owned vehicle. All they was worried about is well we can sell you an extended warranty for 2300 that doesn't cover batteries but since you just bought it if you pay the 2300 for an extended warranty we will reimburse you for your battery. Now I could understand if it was 6 or 7 months later but 6 weeks. I mean really. It was a refillable battery and was literally bone dry. No water in it whatsoever. But yet the finance manager insisted it was checked and certified here so the battery was good. Yeah, in 6 weeks it leaked all the water out of the battery. Do yourself a favor and go to a different car lot if your looking for a used car. These people are literally cons looking for a dollar and don't mind laughing at you when their vehicles have problems. You will literally get,,, ITS NOT OUR PROBLEM, THATS WHAT YOU GET FOR BUYING A USED VEHICLEReview from Carol S
5 stars05/02/2022
We had a GREAT experience dealing with *** ******** and team! We have purchased numerous cars through the years and Classic Acura made our transaction seamless, quick, professional and most importantly - we got the best price! Excellent business that I highly recommend!Classic Acura Response
05/03/2022
Thank you for your kind comments. *** is definitely a pillar of our sales team and his commitment to customer service is his priority.Review from Rebekah M
5 stars04/14/2022
I purchased a new MDX from ***** about 4 weeks ago. I had a great experience! ***** has gone above and beyond to make sure my purchase was seamless and she has continued to check with with me often after the sale. She’s the best car sales person I’ve ever had and I’d highly recommend her!Classic Acura Response
04/15/2022
Thanks for your awesome review. We will share your response with *****. We are lucky to have her on our team!! We wish you happiness with your new vehicle.Review from Gina S
5 stars04/11/2022
***** was the best sales rep I could ever ask for in helping me make a smooth transition in getting a new vehicle. I really loved working with her!Classic Acura Response
04/15/2022
Thank you for your review. ***** prides herself in her work ethic and we can vouch for her. Enjoy your new car!!Review from Mackenzie S
5 stars04/09/2022
I just bought my car from *****. She is so friendly and awesome! Will definitely be back for services!Classic Acura Response
04/15/2022
Thank You so much for the great review. ***** is amazing and we are so happy she is with us. We hope you enjoy your new vehicle!Review from Margaret S
5 stars04/09/2022
***** ******* was awesome! She is very knowledgeable!!!! Great car and great service!!!Classic Acura Response
04/15/2022
Thank You so much for your outstanding review. Holly excels at her customer service both during and after the sale. We are blessed to have her on our team. Enjoy your new vehicle!!Review from Alan T
5 stars03/29/2022
What a great place to buy a car. I love my Acura. The people at Classic Acura were so nice and helpful. Sometimes buying a car can be a stressful process but they made it so easy. I left feeling happy about buying a new car for once. And dealing with the service department is even better. They make you feel like they want to help you instead of feeling like you are bothering them. Go to Classic Acura. You will not be disappointed.Classic Acura Response
03/30/2022
Thank you for the review and comments. Our goal is to strive for perfect service knowing perfect is not possible but hopefully to maintain excellence.Review from Kenneth C
1 star09/03/2021
These people sold me a 2018 Ford Edge for $23,750 on August 15, 2021. After 2 days the check engine light came on. I took the vehicle to Energy Country Ford, who informed me that I needed a new engine. I then contacted Classic Acura (****) and informed them of my situation, and ask them if they could help. They informed me that they could not help me. I am a 73 year old disabled veteran on a fixed income and cannot afford this type of loss. It will cost upward of 6,000 dollars to replace the engine.Classic Acura Response
04/15/2022
Mr. ******, Upon review I see that you declined the purchase of am extended service policy. We recommend the purchase of one on all used vehicles because even though we recondition thoroughly we still cannot predict the future serviceability, even on a vehicle with 82000 miles. I also see that you were able to trade the used vehicle at our Buick Dealership for close to what you paid.
Customer Review Rating
4.2/5stars
Average of 10 Customer Reviews
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