ComplaintsforClassic Southeast Texas, Inc.

• Initial Complaint

  12/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In July 2023, I brought my 2018 ***** Equinox to the dealership for a repair. I was advised that the issue was the computer. Happy to know it was still covered by my warranty. I paid my deductible and have been waiting ever since for my vehicle to be repaired. I have been advised that the part was in back order, the wrong part ordered or due to the strike my part could not be obtained. As recent as last week, I was advised that my part would be in by end of the month. As of today, 11/30/2023, my part has not arrived. Additionally, my daughter explained that I am elderly and rely on my rear view camera when driving, I do not have my hands free phone, no radio and limited vision around the perimeter of my vehicle. Even with this information my part has not been expedited or a loaner car, as a courtesy, has been offered. I was even advised I could go to another dealership but I would just be starting over. I am appalled that is it been four months and I am still waiting for my car to be repaired. The dealership has no concern about my safety nor others on the road. I would like my vehicle repaired immediately or a loaner car provided. I cant help but wonder if I was an elderly lady of a different race would I have this same issue?

  

  Business response

  12/05/2023

  **************** brought her car into the dealership on 8/14/2023 the vehicle was diagnosed as needing a radio screen. The part is an electronic part and handled differently by ************** (GM). These particular parts are not available new thru the parts warehouse they come from GMs electronic division. These assemblies are reconditioned as they take them in on exchange. Unfortunately at this time GM does not have the part in stock right now. Upon calling GMs electronic division on Thursday, November 30, 2023, we were given an approximate date of 12/31/2023. **************** picked up her car on November 7, 2023, and the vehicle is drivable. The radio assembly screen is blank therefore the audio portion is not working and there is no screen for the backup camera, other than that the vehicle is drivable.  ************** policies and procedures prevent me from putting **************** in a rental car because her factory warranty for this particular part  expired on 6/22/2021 or ****** miles (vehicle currently has ****** miles) and the vehicle is outside both parameters. The vehicle is covered by an aftermarket extended warranty provided by the customer and this service contract has limitations on rental cars and will not cover a rental either.
  
       Classic and its employees do not discriminate against anyone based on religion, race, or *** - This is just a very unfortunate situation that has come up and our staff has done everything they can do at this point, now we have to wait on the part. The good news is that **************** does have her car, less radio and back up camera, to use as she needs. Please feel free to call me if you have further questions ************************* ************

  Customer response

  12/07/2023

   
  Complaint: 20941840
  I appreciate the well written and insulting response. I also appreciate the standard expected discrimination statement, I fully reject this statement. You and your teams lack of empathy and lack of willingness to go over and beyond to assist nor resolve this situation is deplorable. 
  
  I am rejecting this response because:
  Nothing explained in the response was explained to me in respect to the part being refurbished and only can be obtained as a trade in.  The response further insults my plight as it is minimized to only a loss of a radio.  As an experienced and elderly person of course I can survive without a radio. If the party is only a loss of a radio and back up camera, please explain why my entire front panel is out? Clearly, there is a continued issue with the diagnosis of the problem.Yes, I picked up my car after returning to the dealership for the second time only to be told the wrong part was ordered. I must have transportation.  
  

  Additionally, I understand the issue with a rental, thats why I requested a courtesy vehicle.  For, I have had two eye surgeries, Im *********************************************************************  I trusted your dealership to resolve this issue for me, and, to date you have failed.  It is very difficult to imagine the in the entire state of Texas your experienced staff can not locate the part for a radio.

  Sincerely,
  
  *****************************

  

  Business response

  12/20/2023

  My response was not meant to be insulting. It was meant to address your concerns as systematically and logically as possible. I apologize if the process was not explained properly about how the part would be obtained. I can assure you that we want your vehicle to be fixed, the supply chain issues with the manufacturers is a huge problem and we are hopeful that these issues will be resolved as quickly as possible. I can assure you that we are empathetic as these same issue have affected our own staff, family, and friends. If we were able to provide a courtesy vehicle, we would but are unable to at this time and as stated previously due to policy, we are not able to provide a rental. Im not exactly sure what your referring to as the whole front panel but I do have faith that our certified technicians are making the best diagnostic decisions available. I know it is hard to imagine that this part is unavailable but I can assure you that if we were able to source this particular part from any other dealership we would have. I know this is terribly inconvenient but I think that it is important to not discount the fact that your vehicle is still drivable and able to provide transportation. We do have many customers that this is not the case.  

• Initial Complaint

  10/24/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Hi, I am hereby to write a complaint and to inform you the BBB about the car dealership the Classic GM/Acura of ********, **. we bought a used acura MDX from them almost a year ago, but they did not disclose the previous accident of a vehicle. No carfax was given nor we were told by any means. Along with that they made a commitment of doing the paint job for the vehicle_as it has white spots all over and we did mentioned it, which they promised to provide but never did. we have been calling and asking but no response. I was not expecting this kind of a misrepresentation and they are not even willing to resolve the issue as I sent them several e-mails too. kindly help me out in spreading the word of their poor business strategies and bad customer service.

  Customer response

  10/24/2023

  I am writing in response to the purchase of a used Acura MDX from classic GM/Acura of beaumont Texas. I really had a bad experience with this business. First the sales person Mr.***************************** did not provided us with a carfax report neither did he mentioned any previous accidents on a vehicle. we just recently found out about the prior accident on this vehicle. I e mailed him about the issue but he denied about their deceptive action. 

  At the time of purchase we notified him about the bad paint condition on the vehicle as there were all white spots even on the wind shield. ************* made a commitment to redo the paint job as soon as possible and that promise was never fulfilled .  As it is an expensive investment of ours so we wanted it to be fixed - which never happened. Their customer service is so poor that I tried calling him for several months to fulfill his promise and commitment he made at the time of purchase, but no proper response was made.

  Along with that the finance manager was extremely rude and with no question answered appropriately, he made us sign the proprietary document without our knowledge. we request the dealership to resolve this issue accordingly and fairly.  Otherwise they will definitely be known as a deceptive and unethical dealership. 

  

  Business response

  10/30/2023

  Good morning, 

      The claims made by this customer are simply not true. ********************** has a policy of having customers sign a copy of a Carfax with every used vehicle purchased. We retain these records for issues just like this. Please see the attached Carfax that the customer signed, dated on the date of the sale of the vehicle. Please also see the attached We Owe document (redacted for information safeguarding policies) that clearly states that we did not promise the customer a paint job on a used vehicle. The claim that we would paint a used vehicle is ridiculous. Our margins are only slightly higher than grocery stores and logically would have never agreed to lose huge amounts of money to sell this vehicle. We would have sent this vehicle to the auction long before ever agreeing to paint it at a massive retail loss. 

  Customer response

  11/02/2023

   
  Complaint: 20775500
  
  I am rejecting this response because:  The paperwork we were given at the time of purchase has no copy of any car-fax report. we have the *** provided by the dealership with the rest of the documents of purchase.  The attached carfax report with the dealership response was not even shown to us Nor provided at the time of purchase , so how we would have signed it?  This is just a way to prove us wrong and to get away with any obligation.  This should not be the ethical way of dealing the negligence and deceptive way of trade.  Its so obvious that my signature page is completely separate and shows the deceiving way of how they have attached it at the end. which is ridiculous and unethical. 

  As the vehicle is full of white spots and some scratches which --************* the salesman  made the verbal commitment to fix it and to provide us with vehicle paint. He did say to call and bring back the vehicle for paint job. He should be the one fulfilling his promise. 

  Why did they sell the vehicle when they were planning to auction it?  As they claim. It clearly shows they sold us the defective vehicle while using their selling strategies including the deceiving act.  They should have the courtesy to give us a call or to contact us and try to resolve the dispute.
  Sincerely,
  
  Nazli 

  

  Business response

  11/03/2023

  I agree that the copy of paperwork that was given to you does not have the signed Carfax report. The documents given to customers on their thumb drives are all state required forms and loan documents. The car fax report is an internal document that we implemented years ago internally so that we were assured that customers know the history of used vehicles even though it is not legally required. This was implemented because we are a honest and honorable organization that does not intentionally mislead customers. The Carfax was shown to you and you did sign it. The only reason the signature page is on the third page is because of the length of the Carfax report, it simply printed that way. There is no foul play happening here and please keep in mind that we do this for transparency. We have nothing to gain by intentionally misleading customers about their Carfax history when were not even required to disclose it. 

  As far as the alleged white spots and scratches. I spoke directly with the manager and salesperson in regards to this claim as it is the only thing I can go off of. The salesperson told me that you inquired about it and that he was going to ask but the manager said no. I am sorry but the legal documents state that we owed you a wash and fuel and that is what I have to go off of since you and the salesperson are both saying conflicting things.  I would be happy to try to get our detail crew to clean and spots but I am not willing to paint anything. 

  Im sorry If you misunderstood me about auctioning the vehicle, I was trying to make a point. The point is that we would financially have been better off to send the vehicle to the auction than to agree to paint it, just to retail it to you. Im trying to reinforce the fact that we would never had made a promise to paint a vehicle just to sell it, when it would have hurt us more than to auction it. 

  I would love to talk to you if your interested ************. I want to help but please know all my statements above stand.

   

   

  Customer response

  11/10/2023

   
  Complaint: 20775500
  
  I am rejecting this response because:
  Its not the reasonable suggestion as its simply not the pertinent to the solution for a company like Classic. Its not just that they didnt respond to my calls and massages but also gave the false hope promise, to fix the white spots on body and windshield by providing with the paint job. Not even the manager, is trying to focus on customer perspective and take some rational and fair step to rectify their action. Both of the sales person were un-responsive with no empathy at all, just kept ignoring my request to fix the issue. I am hoping to seek further communication in a positive way and with other alternatives not just a car wash and gas -as the manager claims. Looking forward to any other possible collaboration. 
  thank you
  Sincerely,
  
  ***********************

• Initial Complaint

  09/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Details are attached on PDF file

  

  Business response

  09/19/2023

  I spoke to this customer directly. Our Acura store made a mistake but we put this customer in the front of the line and completed work very quickly under their extended service policy. They were offered a loaner and has already been offered to be reimbursed the requested amount. Customer is completely satisfied to my knowledge and has been in direct contact with me. 

• Initial Complaint

  03/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We bought a vehicle in Oct 2022 because my vehicle was totaled in a wreck. The originally warranty had just expired less than ***** miles before I purchased the vehicle. 3 days after I bought the vehicle it was back to them for repairs. They gave it back and said it was fixed and it wasn't. It left me stranded 5 hours from home. They didn't help get me home..nothing. It ended up being the transmission. They put a refurbished transmission in it. It took about a month. Then it still wasn't fixed. It was the transmission again. they put in another transmission. At this point they had my car 2 months. I had only driven my car 1 week since i bought it. I got it back end of December for our trip. Then on Feb 20, we had to take it back. It was the lifters this time. It will be in the shop for over a month because of parts. Warranty refuses to pay for rental, so I am out of pocket for a rental. No help from dealership. They have no had my vehicle in their possession more than I have.

  

  Business response

  03/08/2023

  ******************** purchased a 2017 Yukon with ****** miles. Her bumper to bumper warranty was out by mileage (>30,000 miles) and time (3 years) and her powertrain warranty was out by mileage (>678) and time (that year) as well. When the vehicle was first brought in a few days after purchase we flushed the transmission as per GM repair instructions (no charge) and returned the vehicle shifting properly. Some time after the transmission did go out completely. Classic towed the vehicle 4-5hrs at our expense to help the Kitchens family and replaced the transmission at no cost to her. The entire time Classic was waiting for the transmission and parts to complete the repair (at no cost to the customers) We bailed the customer in a brand new ********************** Enclave so that they would have a three row SUV to drive to accommodate their family of 5. Yes Classic did have the vehicle for a long time waiting for parts. This was outside our control. Fast forward to February and a part has failed unfortunately. These parts are also on backorder which is outside of Classics control. Fortunately the Kitchens purchased an extended service contract and will only be paying for parts that are not covered by the policy making the investment into the warranty already a positive return. Our service manager has contacted the warranty company and even got the rental extended from 8 days to 18 days. All the while ********************* has accused our company of negligence in our reconditioning process insinuating that we did not fix issues that could have been known. I would love to hear of a reconditioning process that can predict a lifter failure or a transmission failure with no warning indicators and all components working properly. This is not possible. 

   

  I am sympathetic for the Kitchens because I know how hard it would be for my family if I was put in the same situation. ******************** was a very kind man through the entire process, I would like to point out. I know there is nothing that the BBB can do in this situation, This complaint is just that, a complaint. Nothing can be done to help the Kitchens more than already is and I am proud of the way Classic has handled the situation. 

  Customer response

  03/09/2023

   
  Complaint: 19551447
  
  I am rejecting this response because:

   

  we are a family of 7! The transmission was flushed before we bought the vehicle and it wasnt disclosed. Classic (,***************) is making it out that they did us a favor by towing our car and fixing the transmision. The transmision failed 3 days after we bought the vehicle and when we ****** the vehicle to them, they didnt fix it then. Instead they handed me a piece of paper saying that a V8 can shift hard and its normal. If they would have taken me seriously then, we wouldnt have gotten stranded. I understand parts being on back order. I do not appreciate how classic and *************** has handled this. I will never buy a car from them again. I am not the first person to complain about Classic for this exact problem. I have had multiple people reach out to me about buying a used, certified car that the manufactuerer warranty just expired and their car failed. Who makes money if a car fails and is back in the shop....Classic GMC. ******, the service manager has been wonderful.  It is *************** who had been horrible in this process. He is not understanding to his customers. I am now coming up on owning this vehicle 5 months and he has had my car for 3 of those months. If *** is proud of how Classic has handled this situation,  he needs a new way to manage a business because right now he is proud that Classic screws their customers.
  
  Sincerely,
  
  **********

• Initial Complaint

  01/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My truck broke down and I brought it to Classic ******************* After an assessment they told me the motor had a bent valve and that due to this being a recurring thing in those motors they no longer replace the valve. they have to replace the motor. The quoted me a price and time frame. If I paid half the money ($5K) that day it would be two weeks. I did. It was 10 months later before they got the motor put in my truck. When we picked it up there where very obvious problems and we brought it back. They claimed a lot of other things where wrong causing the issues and charged me even more money. one of those Items was the ** witch I paid $1500 more to fix. when i pick my truck up again the ** was clearly not correct. I have videos and text to back all this up. Now the Motor is still not correct(check engine light still on.) The Screens are now malfunctioning and the ac isn't fixed.So In the past 11 months I have spent $15000 changing the motor, radiator, battery, some pump, and the **. All this over a bent valve. None of the other items were broke before they held my truck hostage. I cant keep bringing this truck to them and letting them charge me a piece at at time. I have proof that they did other work to fix some of the issues with the motor they installed other than the "reasons" they gave that it had to be returned, Showing they knew they did not do a proper job. After 11 months and $15k I should have parts that actually work. How do you call someone to pick up there vehicle after fixing the ** and when I get there the ** sounds like a lawnmower running. Even the kid who pulled it around for me knew something was wrong. That's **************** and if I could have I would have stopped the payment. After 11 months my truck is worse and has more problems than when it was brought to them. This place should be closed down.

  

  Business response

  02/06/2023

  ****************,
  
  My apologies for having this happen to you, I would like to address this issue with you as soon as possible.  Please feel free to call me at your convenience or email me and I will call you at the number you provide.  I can assure you that my team and I want you satisfied.Tell us why here...

• Initial Complaint

  12/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I brought my vehicle to classic Chevrolet and it was just there to see what was going on with the driver side headlight and I ended up in the hospital with a stroke and had to get a pfo put in my heart and when I recovered from that and was discharged by all of my doctors I explained that to ***** the sales representative that I have been dealing with concerning my car. When they brought me my car it had some sticky stuff on both sides of the car which ***** said they have some special solutions they use that can get it off of my car could I wait I said sure. When the finished he handed my keys to my car and as I was driving off from underneath their shed where you drop off and pick up your car at I noticed all kinds of lights flashing ony dash when I first brought them my car it wasn't even doing that so I turned around in the parking lot and went back inside and got ***** to come see what was going on with my vehicle. He said ************** you are right that wasn't going on with your car before at all. But I will have the tech to check it out can you leave it here again I said sure. Then he called me talking about the gas paddle position sensor went out from sitting up for one month I explained to him that is impossible I have other vehicles and one month of not drive it will not cause that so I had my warranty company sent ******************** to pick up my vehicle and the gentleman from ****** ****** called me to inform me that as he was putting my car on the wrecker water was coming from the hood released area and did I know that. I said it was not like that before he said will you or someone be at the house and informed him yes and called Classic Chevrolet and asked to speak to ***** they placed me on hold and hung up on me so I called back asked to speak to the supervisor explaining to her and she was no help. My car needs to be fixed back like it was. And the mold and water needs to be out of my car. And the gas paddle position sensor needs to be fixed I just want to be made whole.

  

  Business response

  12/15/2022

  After reviewing the situation with the service department it was determined that at some point plastic sheeting, also know as crash wrap was put over the window opening of the car window.  This is a process we have in the service and body shop departments to prevent cars from sitting out in the weather and getting rain in them if a window is left open or a car comes in with the windows open and will not close.  I can only assume how the interior of the vehicle became wet, but will address this situation accordingly.
  
  The vehicle is a 2012 Chevrolet Malibu with ******* miles on it and has a handful of known issues with it and many are electrical that I cannot control and/or did not cause.
  
  In light of the condition of the car and the fact that at some point of the second visit the vehicle was wrapped in crash wrap here is our proposal:
  Clean, dry, and detail the interior of the car.
  Install a new accelerator position sensor.
  
  The accelerator position sensor is an electrical part that has a normal life expectancy, we did not damage it, short it out, and will be happy to provide the old one to the customer when complete to show that. 
  
  All other know items wrong with the car are the responsibility of the owner, not Classic.Tell us why here...

  Customer response

  01/17/2023

   
  Complaint: 18568971
  
  I am rejecting this response because: I didn't bring my to classic Chevrolet like that and and this how I received my car back from classic Chevrolet. This is very disappointing and overwhelming for me now my car will not even start when I had been driving my car and it has never had water ever in my car before. But back in the summertime I did have classic Chevrolet to change my oil and also repair my sunroof on my car because my sunroof wouldn't open and I paid them for that and they insured me that my sunroof was fixed and I have the receipt for that as well and the was came in mu car at their establishment from the sunroof. And now my car will not start because of the water damage the modules per ******* Auto repair shop and that the carpet in the car and the dash would need to be removed to find out what modules have been damaged.

  ***********************
  

  
  

  

  Business response

  02/06/2023

  We will be happy to address these issues here at Classic. We stand behind our work but unfortunately we are unable to facilitate any warranty at another repair facility.  What I can assure you is that I will assess the problem and treat you courteously and fairly.  Please feel free to call me at ************
  

  Customer response

  02/09/2023

  Thank you for your assistance. I spoke with ***** at Classic Chevrolet he sent a tow truck to come and pick up my car on yesterday evening to bring it back to Classic Chevrolet 

  ***********************
  

• Initial Complaint

  05/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a car on 3/30/22 from ******* and ********** at the dealership. I was pressured into a car and they never gave me the opportunity to even see the car let alone drive it before I was instructed to pay for the 2000 down payment. The car wasn’t even ready for three days after I paid them. The morning after I got the car the car the check engine light came on. I returned the car and they fixed it after 7 days and said it was the timing belt. I have now had this car 5 weeks and again I am having problems I spoke with ******* today and she spoke with her manager about the codes and said that it should be covered under my warranty that I purchased. I then explained to her that I would need a loaner until they fixed it. She once again spoke with her manager and she said that my warranty should cover a rental. I then received a call from her manager **** and he said he was going to do whatever he could to help me he said that they had a loaner department a rental department that would get me in a car but first they had to get claim approved by warranty comp. I asked how long that would take he said he did not know but he would do as much as he could and it shouldn’t take any more than a few days I said so what am I supposed to do in the meantime I cannot afford Ubers. I then told him that I wish I hadn’t purchased the car because it has been problem since the first day and I literally only had the car six weeks then he put me on hold and when he returned said they wouldn’t even have a car till next Tuesday which is a week away. I then started crying and he said he was doing everything to help. I said I don’t feel like you are and started yelling at me and said just forget it I won’t do anything just drop it off and we’ll get to it whenever. I then texted ******* about his behavior and she said that I started getting pissy and he reacted. This isn’t the way to talk to a customer. I feel like they knew this car should not be driven let alone sold.

  

  Business response

  05/12/2022

  Customer was reached out to and offered a vehicle to drive. 

• Initial Complaint

  01/12/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  My question to the dealership” I did not ask for the extended service plan, the Quantum sealant system, please ask them to remove it. I’ll bring the box back Saturday.” The dealership answered” These hard adds are a part of every new vehicle purchase and cannot be negotiated. The Quantum sealant has already been applied to your vehicle as well. In-fact, I just purchased a new truck yesterday and even I, as an employee of this dealership, had to pay for it.” These and other changes raised the owed amount to around $38000, from $22000.

  

  Business response

  01/24/2022

  Below is the response from my sales manager. I am not going to attach his worksheet due to protecting his privacy but if it is needed later, it is easily accessible. 

   

  This gentleman came over on a Saturday without his trade, then wanted to put a deposit to hold the truck. I told him we could not hold it, he said he would be back that Monday at 9 am and was. ***** and myself showed him the truck and the addendum both on Saturday and Monday. He never once complained even when going over numbers. He complained to ***** the day after delivery, and ***** came to me each time he asked him a question as he was super new to sales. ***** reminded him each time he showed him and it was even on every document we put in front of him. The day we received the complaint, he drove over from Baytown to talk with ***** about the truck and go over it. ***** once again said sir we went over that and he acknowledged they did. I have documentation showing he agreed to pricing before ever purchasing the vehicle. Everything done was legal and completely transparent. 

  Customer response

  01/24/2022

  
  Complaint: 16455447
  
  I am rejecting this response because:
  

  I was told the items are hard add on, and that the manager would not do anything. After researching the state law I learned that the law here is the same as in Washington state. Extended warrantees are not required. These guys also took seven hours inspecting the vehicle, and did not find several defects. 

  
  Sincerely,
  
  ******* ******

  

  Business response

  01/25/2022

  You are correct about extended service contracts. They are cancellable and not required. The hard ads are not extended service contracts. 

• Initial Complaint

  01/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Repair-maintenance not started until afternoon of day 16 that company had possession of vehicle. Vehicle returned to customer on afternoon of day 25 that company had possession of vehicle. Vehicle NOT REPAIRED!

  

  Business response

  01/05/2022

  Mr. ********,
  
  I am apologize that we are having problems getting the final part from General Motors to complete the repair on your car.  I understand that you are working closely with my service manager, ****** ******.  I can assure you that ****** is the guy to see this problem through.  Per your conversation with him on 1/5/2022, ****** is going to seek alternative options to see if there is any possibility of getting this repair completed.
  
  Know that ******, and the Classic Service department want your car repair completed and you satisfied. 
  
  ****** ****** will continue to work this through, however if you would like to reach out to me at anytime please feel free to do so.
  
  Sincerely,

• Initial Complaint

  12/28/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a vehicle from classic GMC on or around October 29, 2021. After I drove it off the lot I noticed things not working, such as charger for my phone, and adaptive cruise control. I called and was told their is a missing chip that will have to be added at a later date. (A rock hit my moonroof around November 15 and it’s been at the dealership for over a month now, they ordered the wrong glass so they now don’t know when it will get fixed) I called and said since the chip is missing and the glass isn’t fixed and I’ve paid two car notes so far if they would trade me the same vehicle on the lot. They told me that for another 8k more they could do that, and when I asked why because there was no difference between the two, the salesman attempted to tell me that this other vehicle has the chip that my car is missing. I have reached out and left multiple messages to the manager, who refuses to answer my calls or return my calls. I have also reached out to a GMC rep who claims they cannot help with the chip situation. I called a lawyer who said I had a “misrepresentation” case but that I should reach out to BBB first to see if they could solve the issue.

  

  Business response

  12/31/2021

  Ms. ********

   

     I do believe your concern about the missing options has been addressed and explained by ***** ****** (GMC manager two nights ago). If this is not the case please deny this response. Also I aplogize that your sunroof got hit by a rock. I directly addressed this with the parts department and they actually ordered the correct part as shown in GMs part catalogue but it was mis represented and was not correct. After some additional work the correct part was ordered. It is showing to be delivered to the dealership today. Depending on time of its arrival we may be able to get your vehicles completed today but there is a chance that we wont. 

   

  I hope this response addresses all your concerns. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩