ComplaintsforDoggett Ford Beaumont

• Initial Complaint

  07/07/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  We have multiple breakdowns on a **** fusion we had purchased. Kinsel, at the time, was failing but for the most part, getting the lemon issues fixed. Doggett assumed liability when they purchased Kinsel. We had hoped we'd have no issues. We then had major issues. I have called on 7/3/23 @ 1:29 pm, 6/7/23 at 4:40 pm, I emailed through Doggetts website on 7/27/24 @ 8:09 am, I have linked in messaged ***********************-the Senior VP on 7/27/24 @ 8:17 am, multiple emails the beginning of July, 31 additional emails back and fourth about the issues-both with the car and the gentleman in the service department NEVER calling anybody or returning calls. In addition to ALL of the above, I was finally getting somewhere with *********************** via texts that started on 7/20/24, he assured me he had the power to resolve this issue and was going to do two things to fix it. He did one, I'm still waiting on the reimbursement. He let me know the $275 reimbursement was getting cut. All of a sudden, several weeks later, ***** states he left the company and ******************* is getting me the check. 12/2/23 @ 11:31 am, I texted *****. No reply. 1/15/24 @ 4:07 pm-I texted ***** again, no response. 3/19/24 @ 4:00, I texted ***** again, no response. I can't get a top manager to return my call so here we are. Desperate to get this resolved.

  Customer response

  07/08/2024

  We have multiple breakdowns on a **** fusion we had purchased. Kinsel, at the time, was failing but for the most part, getting the lemon issues fixed. Doggett assumed liability when they purchased Kinsel. We had hoped we'd have no issues. We then had major issues. I have called on 7/3/23 @ 1:29 pm, 6/7/23 at 4:40 pm, I emailed through Doggetts website on 7/27/24 @ 8:09 am, I have linked in messaged ***********************-the Senior VP on 7/27/24 @ 8:17 am, multiple emails the beginning of July, 31 additional emails back and fourth about the issues-both with the car and the gentleman in the service department NEVER calling anybody or returning calls. In addition to ALL of the above, I was finally getting somewhere with *********************** via texts that started on 7/20/24, he assured me he had the power to resolve this issue and was going to do two things to fix it. He did one, I'm still waiting on the reimbursement. He let me know the $275 reimbursement was getting cut. All of a sudden, several weeks later, ***** states he left the company and ******************* is getting me the check. 12/2/23 @ 11:31 am, I texted *****. No reply. 1/15/24 @ 4:07 pm-I texted ***** again, no response. 3/19/24 @ 4:00, I texted ***** again, no response. I can't get a top manager to return my call so here we are. Desperate to get this resolved.

   

  As of 7/8/24, we have received zero contact from Doggett.

• Initial Complaint

  07/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On May 13, 2024 my ****** Tundra was dropped off at Doggett Collision for repairs. The estimated time for completion was 5/31/2024. However, my vehicle wasnt ready by the date listed. First, I contacted Doggett Collision and was informed my vehicle was in paint and body. Also, I was told the running board needs to be set properly and it will be ready in another week. Secondly, I tried to contact Doggett Collision to check the status on my vehicle, but only got an automated response. Therefore, I went to Doggett Collision and was informed the running board part never came in on time and an email was sent out to the company that was sending the part. At the same time, I was told they misplaced the running board at the shop. Thats when I realized something went wrong, because I was told something different within ***************************************************** to give them until 6/12/2024 since my rental was extended. After 6/12/2024 Doggett Collision contacted me and stated I can head over to pick up my Vehicle its in wash, but I have to comeback to have them put the new running board on because the part is still late. When I picked up my truck the bedding screws protector wasnt replaced and broken pieces was left in the back of my truck. As well, Doggett Collision was contacted about the bedding of my truck. My Insurance paid Doggett and I paid my deductible. Its now 7/1/2024 and I havent been contacted about my running board or the issue on my truck bedding. Ive never experienced this type of treatment from a **************** in my life. Im really hoping they will do right and fix my vehicle. I shouldnt have to purchase a running board again. I feel like Doggett Collision is conducting Insurance Fraud. My Insurance claim number is listed below. I also have before and after pictures of the bedding of my truck. I only was able to download my running board.

  Business response

  07/10/2024

  The running board that the customers insurance has already approved is currently on backorder from manufacturer. Customer was made aware of this on 7/5/24 from body shop manager *********************. Once we receive the running board then we will contact customer to come in and have installed. Until we get that last part from the manufacturer there is nothing that can be done.

  Customer response

  07/15/2024

   
  Complaint: 21925642
  
  I am rejecting this response because:
  My truck protectant coat that  goes over the large screws on the bedding was damaged. I was told several times my truck was ready for pick up and it wasnt. The male working the desk in Collision informed me my running board was misplaced in the shop and then I was told he sent an email out and it was going to be in on the 6/22/2024. I feel If my running board was misplaced after arriving at the repair shop then Dogget Collision should have  communicated with me in a professional way. As well, No one contacted me about the damage to my truck bedding. I just want my running board put on my truck. I hope after it comes in from back order it doesnt get misplaced again. Also, I need answers about my truck bedding. I wasnt able to download the pictures of the bedding of my truck. I guess when the running board comes in Dogget  Collision can look at my truck bedding. 
  Sincerely,
  
  ***********************

  Business response

  07/17/2024

  We have down loaded the pictures from when we received the truck. This is the 1st time that we have heard about the bed protectant. When the running boards come in she can see ***** the collision shop manager and let her know her concerns. 

• Initial Complaint

  06/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have a recall on my vehicle, It ignited while I was driving with my kids in the car. I drove to the dealership, spoke with ************ and went up the chain and used all my resources. Due to it being an advanced recall, **** is wanting me to pay for my recall up front. This is does not make sense to me as there is not yet a remedy so what am I paying for? I have reached out to an attorney and they recommended I reach out to yall. My vehicle is not able to be driven as I do not have a working safe seatbelt in the drivers side of my vehicle. This is also against the law. A remedy will not be availible till the end of 2024

  Business response

  06/20/2024

  Unfortunately at this time **** has not issued a fix for this repair like her email states. This complaint should be directed to ******************* All of her attachments detail the process set in place by **** and we have no other options to follow their direction at this time. Customer can have us fix it but all reimbursement would come from **** once the recall has been announced.

• Initial Complaint

  05/15/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  My husband initially saw this truck online at the ******* Doggett ***** We went to the dealership to look at the truck and spoke with *********************** but he stated that the truck had been damaged and was sent out for repair. We explained that we live in Beaumont and ******* was quite a ways to drive back to see the truck. In the meantime, my husband asked ************** for a price so that we can talk to our bank regarding this purchase. ************** never got back with us. Your website said that vehicles could be sent to the Doggett **** location that is near you so we went to Beaumont Doggett ***** Our sales rep was Holden. As soon as ****** contacted Houston Doggett ****, all of a sudden *********************** sent the price of the truck to my husband by text. Houston Doggett **** then knew that we were trying to purchase the truck. Beaumont Doggett **** told us that Houston Doggett **** would not release the truck unless we purchased the truck so that they knew that we were serious about this purchase. This was just ridiculous!! This was a very large purchase and it was just not logical to me as to why we were forced into doing this without even seeing the truck! I have never done business this way with any vehicle I have ever purchased. Then we went back and forth with Beaumont Doggett **** finance to finalize the purchase because there were errors in the paperwork that were not acceptable by Dugood FCU (our bank) so there were multiple times we had to review/sign off on the paperwork.And last, the biggest reason for this email, is the fact that we were told that this truck would have 2 sets of keys. We were only given one set. My husband has been waiting over a month to get the other key and we have called numerous times. We spoke with **** at ******* Doggett **** who advised that they misplaced the second set of keys for this truck. He told us to go to Beaumont Doggett **** and they would cut us a key and then charge this to the ******* location since this was their error. When we asked our sales **** ******* at Beaumont Doggett ****, we were told that we needed to provide proof of our purchase! Is this correct?! After everything we went through, there should definitely be documentation of this purchase! And why would we have to provide this? This is something that Doggett **** should be following through on and still we are being asked to provide more with nothing in return. We paid over $70,000 for this truck and we expect that we would receive everything that this truck came with. All we are looking for is the second set of keys for this truck! This has just been the worst customer service experience all the way around!

  Business response

  06/10/2024

  The key has been here for him for 2weeks now, he just has not returned to have it programed.

   

  *******************

  General Manager

  (O) ************ |(M) ************

  **************************************************

   

  DOGGETT **** LINCOLN & ******* Beaumont

  DoggettAutoGroup.com

• Initial Complaint

  03/06/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I had an appt to trade in my car w/ Pride ****** on 2/12. He sold me my last car 6mo ago and told me I could trade it for a more reliable car. He left me w/ ***************** to finish up and he told me that I was qualified and to drop off the keys to my old car whenever I was ready for a voluntary surrender. He said they could fix my credit if it was messed up, for $400 after a few years. I have Autism and it's hard for me to understand things sometimes and I thought my credit was going to be messed up bc I was buying another car so soon. I didn't know he was telling me to have my car repossessed until I told my family I'd bought a new car and they explained that I didn't have a trade in like I thought. This was the 1st time I'd bought a car on my own. I went back 4 times to try to return the car and finally left it w/ GM ***** last weekend. My family has been calling ***** for nearly 2wks for me and we still don't know what will happen to the car note and I'm now behind on my original car note and trying to catch up after spending my money on a down payment and not knowing I still had to pay for my old car anymore. They pretended to fire some people and apologized but I need to know what will happen with the car note and what else to do to fix this.

• Initial Complaint

  02/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  12/18/2023 Brought my **** F150 in for transmission problems and it was still under **** Extended Service plan warranty until Dec 31, 2023. It was suggested that a fluid change would fix my problems so I agreed and paid $576 for fluid change. They also replaced my water pump and charged $100 for the warranty deductable.After being in the shop for several days, the transmission was still having the same problems I brought it in for. I was told to drive it for a few hundred miles to see if the new fluid would fix the problem.The problems continued so I brought it in just before the warranty expired, Dec. 30, 2023. After two weeks, I was told my truck was fixed but it would not go in reverse. I was not having any problem with reverse before they fixed my truck. They worked on it again and after being in the shop for 27 days, it was finally ready.When I picked it up, it still had the same 2 problems plus a third problem. I brought it back to be repaired. After several days, I was told the transmission fluid was burnt so in my opinion, the repairs were not made properly. It has been in the shop for over a week and now I am being told the **** extended warranty will not fix it because it expired and they do not know what to do.I called **** Customer service on **********. They gave me a case number but said they could not force a dealership to fix a vehicle. I should not be responsible for fixing my transmission since it came out of repairs with more problems than when I brought it in and I should not be deprived of my vehicle for so many days. It all extends from repairs made when it was covered under warranty.

• Initial Complaint

  09/16/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Purchased used F250 on May 22nd and was delivered May 23,2023 as of date Ive been given the runaround about permanent license plates and have been made to feel its my responsibility to track down the location of the plates. *** contacted my salesperson, finance officer, and been informed that they had a glitch in paperwork filing but assured after my second temporary tag issued I would receive them. *** left 2 messages for ***** the ** to contact me with no response. I was informed two days ago I needed to contact their ******* office to track the whereabouts and was assured Thursday 9/14/23 they were going to overnight my plates but as of 9/16/23 still no license plates and temporary tags expired today leaving me illegal to drive.

  Business response

  09/18/2023

  I was made aware of this on Friday, Sept 15th, when ************* called me.  I ran a dmv check and it showed the vehicle had been registered to him.  I called our corporate office this morning and got the tracking number for the package.  I talked to ************** today and gave him the tracking number and told him it showed that it would be delivered today via *** overnight.  

  Customer response

  09/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I did receive my license plates after several months of calling and getting different responses from sales, finance and secretary.
  
  Sincerely,
  
  *********************

• Initial Complaint

  07/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been ignored due to the fact that the Company was trying to get ducks in a row to sell. That or management completely ignores a customer when asked to speak to the VP/Pres/Owner multiple times. I was absolutely sold a lemon car and it has been nothing short of a nightmare to try and get answers, communication, ownership acknowledge, repairs completed, rental car, etc. I have tried to reach upper people with the new Company to be told that Doggett isn't assuming Kinsels liability. I have voiced several times that this was a lemon car and I no longer wanted it with zero action/response. I have emailed Kinsel, with the email address Doggett told me to utilize, with zero response from that as well. The dealership messed up the corner piece of the hood and refuses to send me pictures that it "wasn't" done on one of the multiple times it has been there for work. This car has left my son stranded multiple times. I want some clarity on who is going to assume this liability so that I can take another step forward in getting this resolved, with whatever avenue that looks like.

  Business response

  08/07/2023

  I called ************** and explained that although the vehicle was bought well before we bought the store I would try to do what I could to help her.  I offered to pay the current repair bill, pay her back for the wrecker bill that she paid already and to repair the damage to the hood even though there was no proof it was done here.  I also explained if she wanted to file under the lemon law she would file that with the state and it would be between her, **** and the state.  ************** said she was happy and thanked me for the help

• Initial Complaint

  12/19/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I financed a car through kinsel at the end of July of 2021. All my payments have been ahead of time since I received the car. It's December 17, 2021 and my transmission killed on me today. They sold my loan to another company as soon as I got the car and I didn't find out until I received a call from the new company. I'm highly upset because they knew that something was wrong with the transmission before they sold it to us that's why they were so early to sale our loan to someone else. It's crazy how unprofessional people treat you when your paying ahead of time trying to do the right thing. Thinking I have a reliable when they knew it was a lemon and didn't say anything about.

  Business response

  12/20/2021

  Customer purchased his vehicle from Kinsel Insta- Credit on June 24, 2021. At the time of the sale the vehicle had already been through our service department at Kinsel Ford and checked out fine. There were no signs of the unit having a bad transmission, as far as Kinsel Insta-Credit knew this was a reliable vehicle.

  During the month of August a business decision was made by Kinsels to start selling some of our loans to another lender by the name of US Auto Credit. Loans had been sold during August, September and October. Kinsel Insta-Credit had no say in which loans would be sold it was all determined by the other lender. Once the other lender decides to purchase the loans they would do what they call a verification with the customers to determine if they would in fact complete the purchase of their loan. The month of October is when Mr. ******'s loan came up for purchase and verification. On October 13, 2021 Kinsel Insta-Credit sent a letter to Mr. ****** to let him know that his account was in the process of possibly being transferred to US Auto Credit and that they would be contacting him to do a phone verification. October 15, 2021 US Auto Credit made an attempt to contact him but they were unable to and had to leave a message. October 20, 2021 US Auto Credit made a second attempt to contact customer and at that time he had asked for a call back at a later time. October 27, 2021 the purchase of the loans was complete. Therefore Kinsel Insta-Credit sent a second letter to Mr. ****** to let him know that the purchase was complete by US Auto Credit and that now all payments and correspodence would be between customer and US Auto Credit. Kinsel Insta-Credit has not spoken with Mr. ****** until he called on December 17, 2021 and informed LaSondra about the transmission going out. At that time she let him know that since his loan was no longer with Kinsel Insta-Credit they would not be able to help with repairs. She recommended a shop for him to take the vehicle to that could help with repairing the vehicle. At this time she also explained to him that had his loan still been with Kinsel Insta-Credit that he would no longer be under warranty and he would still be responsible for the repairs. 

  It is stated in the complaint that Kinsel Insta-Credit was aware of something being wrong with vehicle that is why we sold loan so early. I have to say that statement is inaccurate as I said previously the vehicle was serviced and checked out fine. I have also included attachments of the letters that were sent to Mr. ****** and records of the verifications that were done by US Auto Credit and copy of the service that was done to the vehicle before it was sold.

  Thank you,

  ****** ********

  Customer response

  12/22/2021

  
  I am rejecting this response because:
  
  Sincerely,
  
  ******** ******

  Customer response

  12/24/2021

  Basically, I'm here because I was sold a lemon and don't feel that its my responsibility to pay on a car that doesn't work.  I've only had the car barely 6 months and the just died suddenly.  I've always had used cars and I've never had one go out on me in 5-6 months. I've always kept up maintenance on my cars and never had an issue like this. If you check my payment history you can see that I would pay up on the used car I got from Kinsel Insta credit.  they did not send me any letter notifying me that they had sold my loan to another agency. I never had any piece of mail come to my house I found out from the loan agency because they called me.  The reason I called and this is the only reason I called them on the 17th of December was because the car died on us in the middle of the highway in a 70mph zone with my wife and kids in the car.  I was calling because the car shouldn't have killed like that we could have died.  So, yeah I'm upset because they've never had an issue with me or taking my money. It's amazing how you can sale somebody a dangerous liability like that and feel ok with yourself. I just want them to come pick it up its a danger to my family and I don't want something like that around my kids I had to push it to 3 shops just to get told the same thing its sad and unacceptable. and I have a number of the shop its currently at so they can tell you the same thing they told me. Its at * * * ********** ** *******, Tx the number is ************ and ask for chase about the red 2013 Nissan rouge.

  Business response

  12/30/2021

  As stated in our previous response the vehicle was serviced before the sale and showed no signs of any mechanical issues. When we sell a vehicle we give a 3 months or 3,000 mile warranty on every vehicle so if something would have happened in that time frame we would be able to assist. However the warranty has expired therefore we are unable to assist in any repairs. Kinsel Insta-Credit is in the business to sale good quality vehicles and we feel that is exactly what we did when we sold this vehicle to the customer. We are sorry that it now has mechanical problems but the vehicle is a used vehicle and things will and can happen to them at any time just as with a new car. We understand the customer would like to have the vehicle picked up from the shop that it is at but since Kinsel Insta-Credit no longer owns the loan we would not be the ones that would be able to pick up the car. The customer would need to contact US Auto Credit and let them know where the vehicle is located.

  Customer response

  12/30/2021

  I am rejecting this response because you guys new it was going I've worked for kinsel dealership off eastex freeway before.  You can't sit up here and try and feed these people and me false information. Yes, you do have a mechanic certified and contracted with kinsel and being that their working under you they have to agree with what decision you guys make whether its just having the car making it off the lot.  I've seen it plenty of times before.  This just is crazy how you can sit up here and insult my intelligence like I don't know how the car business work. you new what you were selling us.  I knew what type of cars I was selling people and I wouldn't allow  people to purchase something that was more of a liability . I got out of selling cars because I couldn't deal with the constant lying that was going on.  I'm a human being myself and I have morals.  I don't feel comfortable crossing people over its not in my nature to treat another person with so much disrespect.  You should have been honest about the car instead of lying to people.
  
  Sincerely,
  
  ******** ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩