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Business ProfileforHeights Building Maintenance
Current Alerts For This Business
On February 7, 2018 and February 28, 2018 BBB sent correspondence to Height's Construction requesting their voluntary cooperation in responding to unanswered complaints and the pattern of customer complaints on file with BBB. Complaints are serious in nature relating to contract and repair issues as detailed below:
Based on BBB files, Height’s Construction has a pattern of complaint alleging customers whose homes flooded due to Hurricane Harvey contracted Height’s Construction in dire need of sheet rock, floor and other repair and reconstruction work. They paid in advance but the business did not complete work contracted to do. Work that was completed was done so poorly, they had to hire another company fix and complete what the business failed to do.
Complainants further allege difficulty in communication with the business owner who does not return calls or respond to email and texts in a timely manner. When they’re able to reach him, he promises to send employees back to complete the job; however, they either do not show up or cause additional issues such as: breaking floor tiles, cutting sheetrock uneven, losing homeowners keys and leaving hole in wall with living room exposed to garage.
To date, Height's Construction has not responded to BBB's request to address the pattern of customer complaints and to respond to unanswered complaints. BBB will continue to monitor and provide updated information should the business send a response at a later date.
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Location of This Business
- 745 Peyton Dr, Beaumont, TX 77706-6127
- BBB File Opened:
- 6/16/2017
- Years in Business:
- 27
- Business Started:
- 10/30/1996
- Type of Entity:
- Sole Proprietorship
- Alternate Business Name
- Height's Construction
- Business Management
- Mr. James Gardiner Jr., Owner
- Ms. Sheilia Marie Gardiner, Owner
- Contact Information
Principal
- Mr. James Gardiner Jr., Owner
Customer Contact
- Mr. James Gardiner Jr., Owner
- Additional Contact Information
Phone Numbers
- (409) 812-8645Other Phone
Email Addresses
- Primary
- (409) 812-8645
Customer Complaints
0 Customer Complaints
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