1 Customer Reviews
Review from Ann F
1 star10/15/2021
I am so upset with the treatment received for my call in order this afternoon. I ordered the whole catfish. Also, the ticket attached to my to-go order states the customer is requesting the whole catfish. Therefore, I'm not sure why this wasn't taken care of prior to bringing the incorrect order out to my husband and me. I have a copy of this ticket. Upon arriving I was presented with three catfish filets. The manager came out. He stated there is something wrong with the online order form, and it does not list the whole catfish. I reiterated this is why I ensured it was noted as a customization on the online form. He replied that the fillets cost more than the whole catfish. I replied it's not about the cost. Any restaurant sells fillets, but we come here for the whole catfish. He stated the cooks don't see special requests only the hostesses. It doesn't matter who failed to see it. I felt we were being punished for their mistake. The manager suggested we take a drive and return due to it would take a while for the whole catfish. We decided to wait, we live past Parkdale Mall. The online order was 5:34. We arrived at 5:45. The new fish was brought out at 6:32. This should not happen. My gumbo and dirty rice were cold. No apology. We ate here this past Sunday, and it did not take this long. The customer should not be penalized for errors made by the staff. This issue should have been corrected ASAP. Several customer reviews state similar experiences. I realized due to COVID there are staffing issues, but a manager should use prudent judgment when dealing with customers. If a customer has an issue this should be a priority.
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