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ComplaintsforSchlotzsky's Deli
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Complaint Details
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Initial Complaint
03/10/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
After visiting the location in Lumberton for a promised remake of my previous order based on restaurant error, and being denied this promised rectification- I ask for corporate information- only to be told that it is a franchise and the owner is at the Beaumont location. I call the location in Beaumont, a town over, where I am told that they will remake the order, so I proceed there, as my next two office visits are located off of Major Drive in the same area. Upon arrival, I am told that they will now not honor the remake, though initially they stated that they would, and instructed me to come to their location, where I have now invested gas and my time into having their error being corrected. I do not quite understand how a business tell somebody to go out of their way to come to an establishment where they will rectify a problem, especially as high as gas is right now, only to deny a customer what they promised in the first place.Business response
03/18/2022
To whom it may concern. The customer came to our Lumberton location asking for his free Deluxe Large " The Original " sandwich that we had supposedly made wrong on another day. He was informed that they had no record of his name being in our book that we write incorrect orders in, for a replacement of the order. He had no receipt, no knowledge of when it was purchased or the name of the person he had spoke to, so he was told that as per company policy, he could not get a free sandwich. He then called our Beaumont location and told an employee there that our Lumberton location manager told him he could come THERE and get the free sandwich. Upon arriving at the Beaumont store, they also told him there was no record of him in the book, to which he got irate and began calling employees names and saying they were on "meth". He was then asked to leave the restaurant, which he finally did.
Sincerely,
**** ******
Owner/ Operator, Schlotzsky's
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.