ComplaintsforTony's Barbecue & Steak House
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Complaint Details
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Initial Complaint
09/08/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
The Tonys bbq in ***************** ***** on memorial blvd advertising a close time of 9pm central time. I arrived at 8:45 pm central time on 9-7-2023 in the drive thru and couldnt place an order because the drive thru worker stated they were closed because they already started cleaning. I worked late and came before 9 to place an order because I definitely didnt have time to cook anything and wanted bbq. I feel its false advertising to state a 9pm closing time but refuse to take orders at 8:45 because they decided to start cleaningBusiness response
10/09/2023
Tony's BBQ and Steakhouse LLC
DEAR Mr. ******************************************* AM WRITING TO YOU ABOUT THE ISSUE FROM SEPTEMBER-7nd-2023 IN WHICH YOU COULDN'T PLACE AN ORDER. SATURDAY NIGHT, IS A DAY THAT WE DO OUR TOTAL CLEANING IN THE RESTAURANT... SINCE SUNDAY IS CLOSED.
MOST OF THE ****** CUSTOMERS STOP FROM COMING IN TO BUY... ABOUT 8:00 OR 8:30pm. BUT IF BUSY..., WE'LL STAY UNTIL 9:00pm NORMAL SCHEUDULE. HAPPEN TO BE THAT, ****7-2023 (SATURDAY) WE DECIDED TO BEGIN OUR WEEKLY CLEANING A BIT EARLIER; RESULTING IN A PROBLEM, AFFECTING YOU IN NOT TO GIVE YOU THE SERVICE THAT YOU EXPECTED TO HAVE. WE OFFER YOU, OUR SINCERE APOLOGIES FOR THIS MATTER. I WILL ENCOURAGE YOU (if same *late night working* happened to you again) TO USE OUR LINE ************* TO PLACE YOUR ORDER AHEAD OF TIME MENTIONING THAT YOU'LL PICK IT UP BY 8:45 OR 9pm. {We'll fix your order, and have it ready for you by the time you get to the restaurant}
Again, Our sincere apologies to you.!
Customer response
10/12/2023
Complaint: 20572610
I am rejecting this response because: that is still false advertising of business hours. It says closed at 9 which means at 8:45 a paying customer should still be allowed to pay and order
Sincerely,
*********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.