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Complaint Details
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Initial Complaint
03/25/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
The Mometrix webpage advertises a discount on the set of flashcards from $72.99 to $43.99. However when placing the order for the "Registered Dietitian Exam Flash Card Study Set" it retails for $73.99 and there is no discount applied nor does the price drop to $43.99. (please see attachment)This advertisement is misleading. The advertisement clearly describes a discount being applied, but at checkout, no discount is applied. ( please see attachment)The website only retails the "Registered Diet Tech set" at $43.99 and the "Registered Dietitian Exam set" at $73.99 but advertises the sets as a discount.NO discount is applied at checkout and the page does not show the original price of the item and the new discounted price. For example, if the Registered Dietitian Exam's original price was $100 and then discounted to $73.99. Then this would be a feasible and logical description of the retail item. But Mometrix does not describe their products at check out with a discount applied and therefore their advertisement is misleading.Business response
03/25/2024
The Mometrix webpage says "These packages retail for $72.99 or more, but are available today starting at only $43.99." The webpage includes two different products available for purchase. One is available for $43.99, and the other, for the more extensive test, is available for $73.99. Some of our webpages only sell a single product, and the price we indicate on the webpage matches the price to the customer. On webpages where more than one product is available for sale, we use the language "or more" and "starting at" to make clear that the price for an individual product might be higher than the price listed on webpage. As soon as a product is put into the shopping cart, it is clear what the price to the customer for a particular product will be. Our Customer Support agents did their best to explain this, and we do not believe that the complainant has made a purchase. It seems the complainant is disappointed that they are unable to obtain the product for the lower price that they desired, but it does not appear that they have been misled.
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Contact Information
3827 Phelan Blvd Ste 179
Beaumont, TX 77707-2243
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.