ComplaintsforBubba's Automotive LLC

• Initial Complaint

  10/10/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On May 25,2023 I paid down ******** for a 2009 GMC Acadia. This automobile did not make it from ************************* ******** to my home address of ***********************************, the auto stopped at ***************. ******** at which time I contacted Bubbas Automotive and told the salesman of the issue and asked if they could come get the auto for our location and I was informed that there was an electrical issue for the way the auto was not responding. No help was offered. I finally made it home with the auto where it died and never started again. I called the business and asked if they would repair the damages and was denied, I called on other occasions requesting for an exchange and even a refund of my down payment and was also denied. I was sold a lemon.

• Initial Complaint

  11/01/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Saturday 10/29/22 I was lookin for car test drove a car the plan was to purchase however during the process i found i could not get insurance the lady stated i couldnt get car without insurance which i already new it is the law she had already ran my card for 3000. 00 they told me couldnt return right then it was process i said i understood cause i assume her supervisor cause he help her through process told me they would start return of my money monday 10/31/22 as soon as i called or emailed email wouldnt work so i called he wasnt there i texted him he told me call ******* at office she would help me i did she informed me they didnt refund i have not signed any paper work never had possession of car i cant get owner name from ******* or dave he keeps telling theyll help call office she says they dont refund its not refund the deal wasnt even done paperwork wasnt done due to insurance problem i wasnt in accident it sky rocketed my insurance i cant no straight respose from dave or megaehen i need help gettin my money back for car i never signed contract on or had possesion of vehichle i continouslly ask for the money she took from my account before any deal was complete dave assured me it wasnt a problem they would start process monday to return the 3000.00 to my account now i cant get straight response from any i have to work an cant constantly playing phone during business i have a job to do to I dont even understand i never took possesion of car i never even signed the paperwork on the car its my money i also am trying to dispute through my debit card however it was completed so im not sure what they can do waiting to hear back. Please help me. ******* ***

• Initial Complaint

  07/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  June 14 , 2022 , I’ve purchased a 2006 Dodge Charger from Bubba’s Automotive , I put 1200 down payment towards the vehicle. I was promise and assured my vehicle would be inspected before leaving the property , I was unaware of all the problems with the vehicle, they sold me a car “ as is “ without looking at the car , the mechanic told me he never look at the car because it was “ repo vehicle “ . Upon purchasing the car it was a ticking noise , they told me to “ run thicker oil “ to stop the noise but the car motor was going out the entire time . I’ve been bringing the car back and forward since i purchased it , i haven’t had the car longer than a week , i have ask numerous times for my money back or to change vehicles. I’ve been stranded numerous times in this vehicle, one of the office workers had to come get me and my 3 year old and husband from orange texas . I’ve lost everything behind this car , this is by far the most biggest mistake i have ever made in my entire life . The business have no compassion for me or the lost I’ve taken . All this business wants from me is money before they can fix the problem they created . I’m in need of a refund or a new car i can’t afford to lose 1200 behind something i knew nothing about . The whole business is unprofessional I’ve been threatened to have a trespassing against my family , I’ve had them have attitudes saying they won’t fix anything and messages between me and the mechanic regarding my frustration behind this vehicle, I’ve even been block from them .

• Initial Complaint

  04/06/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Friday March 4th I had put a down payment of $2,625 on a **** ******** 2005 at Bubbas Automotive , I test drove it & it had no issues until the next day of purchasing the vehicle it stopped as I was in reverse & a horrible sound afterwards so I called the dealership & spoke to **** & even brought the vehicle to them to get it looked at & was told that it was nothing major … the next 2 days the sound got louder & they kept assuring me that it wasn’t nothing until I was 5hrs away from home & the transmission went bad as I was on a dangerous highway with my kids, Bubbas automotive sent a employee to come pick me & the vehicle up & has had the vehicle since to fix it, I didn’t have the vehicle for a week almost before it broke down & I have been in a bind ever since! I was told that the vehicle parts will arrive one day & then got the run around with that, When I asked if they could loan me a vehicle because I was fine with them repairing it as long as I had reliable transportation to work but I was told that they do not have credentials to loan another car so as of April 6 2022 the vehicle is still in their possession & all I want is my down payment back & this deal cancelled ! **** is the person who sold me the car & the one I been in contact with but I haven’t heard anything from Bubbas Automotive in 2 weeks , I don’t know what else to do , I lost my job due to being stranded for hours the day the car broke down , I just want my money back that’s it & that’s all ! All documents are inside of the vehicle also still

  Business response

  04/06/2022

  Customer purchased the vehicle and yes it did break down on her while out of town. For some unknown reason she sent the keys back to beaumont with someone else. We picked up her and her children from several hours away. Bubba's Automotive towed  the vehicle back to beaumont, at no cost and are still currently waiting on a transmission. Unfortunantly, parts are not as readily available as we would like in this day and time. Our insurance does not cover customer's for "loaner" cars and we do not supply them for that reason. This is a used vehicle and there is no way to predict when something will go wrong. When our mechanics scan the vehicles and nothing comes up, we do not have any choice but to let the vehicle be released as is. We explained to her that the car note would still have to be paid while work was being performed. **** ***** did not have the money to pay the note, which resulted in a repossession. But, because of the circumstances we offered to hold off on processing the repossession and let her obtain the funds to catch up. She has not paid the note and we are still working on the vehicle and still have not processed the repossession, even though according to our company policies and contracts we should. We do not return money on vehicles because something breaks. These are used vehicles and once they leave the lot, we have no way of knowing how the vehicle is treated or maintained. We are still willing to work with the customer. We apologize for the time it's taking for repairs but that is not in our control.

• Initial Complaint

  01/25/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I leased a 2010 Volkswagen passat with Bubbas Automotive on 5-12-2021. I have been making payments bi weekly up until Dec 2021. My vehicle was repossessed on Friday 01-21-2022 by Bubbas automotive. I was told I could not get my personal belongings out of my vehicle unless I paid them $850.00. I asked them for a detailed invoice before I paid that amount, and they refused to give me one. The employee I spoke to was named ****. She was very unprofessional and used profane language when confronted about a detailed report for the vehicles tow. She told me that there was no invoice available and that I need to pay the amount she said. I asked her for paperwork before I paid anything, she got upset and said she doesnt have to give me that information, that I should just trust her word of mouth. She then calls the owner and he said the same thing, they dont have to give me an invoice, I need to pay 8000$ now because he changed his mind. Shortly after the police were called, and I was able to get my belongings. This whole incident has been documented on my phone. Everything that was said is recorded on my phone. I initially went to Bubbas to pay the $875, all I asked for was a invoice to know how they came up with that price, and I was treated like a criminal. I had no problem paying I just wanted to see proof, and they refused to give me that.

  Business response

  02/03/2022

   -Hello and thank you for this information. 

  ********* ****** purchased a 2010 Volkswagen Passat on 05-12-2021 from Bubba's Automotive LLC.  She signed a contract with Bubba's Automotive LLC stating that she would pay $175 every two weeks starting 06-09-2021.  On 01-21-2202, Bubba's Automotive LLC had the 2010 Passat repossessed for being more than two payments past due.  I, ****, tried contacting the customer on all forms of contact information in the customer's file before sending the vehicle out for repossession, and the customer did not return any of my messages.  Once the vehicle was repossessed, the customer contacted the office.  I informed Ms. ****** of the balance that was needed to retrieve the vehicle. She was not satisfied with the amount.  Ms. ****** did not understand why we were charging a repossession fee.  I answered all her questions.  Ms. ****** also had numerous individuals with additional questions and I answered those questions as well.  On Saturday, 01-22-2022, Ms. ****** and an individual, we will call (person 1) moving forward in document, that was not on selling contract came into the office to discuss the balance on her account.  I explained to (person 1) that was with Ms. ****** that because she was not on the official contract, I would not be able to discuss any details of the account with her.  (Person 1) became very irate and combative.  I then asked (person 1) to please step outside my office and to wait on our porch while I discussed the account with the account holder, Ms. ******.  (Person 1) refused to step out.  I again asked (person 1) to step out and she refused.  Because (person 1) refused a second time and also since I was in the office alone, I contacted the owner, **** *****, to inform him of the situation.  The owner advised me to contact the police and to file criminal trespassing charges on (person 1). This highly irritated (person 1) with our customer, and (person 1) became unruly and very difficult to deal with.  Our customer, Ms. ******, asked (person 1) with her to also please do what we were asking and again (person 1) refused.  Because the owner, **** *****, myself, and our customer all asked (person 1) to calm down and refrain from being aggressive and because she did not, we elected to change the amount due.  The customer, Ms. ******, was then advised the vehicle would need to be paid off completely.  We also informed the police officers of the change and why so they would be in the loop incase Ms. ****** or (person 1) emotions or actions escalated. A criminal trespass warning was issued to (person 1).  Our customer, Ms. ******, removed her items from the vehicle and returned our key over to us, which she did.

  Customer response

  02/09/2022

  
  Complaint:
  I am rejecting this they are giving false information and accusations. We uploaded a audio file of the entire encounter and the statements they are giving are inaccurate. They did not call the cops person one did. The business was bring aggressive and hostile and even referred to me and person one as *******. Please review the audio file that was uploaded to verify this encounter.

  Business response

  02/15/2022

  Response to complaint ID ********

  In response to the complaint filed by ********** ******, Bubbas Automotive regrets that the customer was upset about the situation that occured. We attempted to calm the customer due to her aggressive and violent reaction to the situation. She was 2 payments past due, without insurance coverage, and owed reposession fees of which she was unwilling to become current on, in order to keep the vehichle. We were willing to work with her until her behavior became uncontrollable and excessive. Under no circumstances should our staff be subjected to such behavior, nor other customers. We are a family atmosphere business and such language and aggression can not be tolerated for the safety of all. 

  Customer response

  02/16/2022

  Complaint: ******** I am rejecting this because is not accurate. The employee named **** at Bubbas automotive was the ones being aggressive and violent, calling me a ***** and being disrespectful. These are blatant lies and accusations. They are correct in stating I was 2 payments behind, but I was willing to pay the amount I owed, all I wanted was a receipt before I paid them 875$ without proper documentation.
  ********* ******

  Business response

  02/22/2022

  Bubba's automotive has the same policy and process with all customers. This process is followed over and over and without incident. The bottom line is , the customer was delinquent on payments and had incurred repossesion fees that she obviously was upset about. We had no reason to change our standard procedures for her, when we will not do it for others. The fees were non negotiable and the fact that she did not contact us, answer calls, nor come by to explain or try to make arrangements did not show positively for her plea.The moment we repossesed the vehichle, she somehow showed immediate concern, but it was too late at that point. We have nothing further to add to this. In addition Ms. ******** is no longer with us.

  Customer response

  02/28/2022

  
  Complaint: ********
  
  I am rejecting this response because: This isn't a matter of changing procedures or policies. I stated on numerous times " I didn't have a problem paying the money," all I asked for before giving your business $875 was a billing statement to know where the amount came from. Bubbas Automotive refused to give me that information. I was aware I was delinquent with my payments, but I was in contact with Ms.**** about my situation. Not once did this business reach out and call me, and I will be uploading my call logs to prove what I'm saying. The issue at hand is That Bubbas was in the wrong, and they are trying to make me out to be the problem when all I did was simply ask for a billing statement. I wasn't aggressive, and I went there with every intention to pay my late fees and the payments I was behind on. It was not about negotiating, it was about me getting a printed out invoice before handing over such a large amount of cash, and not just having a verbal agreement for the amount. I didn't yell or act belligerent not one time. The employee and the business owner were the ones acting rude and irrational, acting out of pure emotion when they changed the price from $875 to $8000. The owner acted very unprofessional from the moment he walked into the business. He claims this is a family business and will not tolerate disrespect, but him and his employers were the ones using profane language. Audio doesn't lie, and it is very clear who was the antagonist. Its apparent that everything that this company has said has been a lie from the beginning. It is unbelievable that I am being blamed for his unethical behavior instead of him taking accountability for his inability to maintain pleasurable customer service. Please enlighten me about the plea I'm trying to make. I've stated I am aware I was behind on my payments, I also stated I was going to pay the fees. I'm confused as to why Bubbas is trying to justify not wanting to give me a printed out statement before paying my fees. I'm not arguing about being behind on my payments, but I did speak to **** and explained to her that I recently lost my job and did make arrangements to pay Bubbas. So when my vehicle was towed, I was surprised because I was told I would have time to make my payment. Initially when I entered the facility Bubbas was more than willing to take my payment of $875, without hesitation, but as soon as they refused to show me where they got the amount and I mentioned the business doing something shady they got upset, and didn't want to assist me any further. Under no circumstance should I have been subjected to such vulgar and aggressive behavior, especially from someone who has been in business for 30 plus years. All of this confrontation started because I asked for a billing statement that they didn't want to give me. Please listen to the audio recording again, because there is not justification for a business owner to verbally attack its clientele and refuse to give them a billing statement. 
  
  Sincerely,
  
  ********* ******

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