Additional Information for Jem Enterprises

Update: January 24, 2017, this business has failed to provide a written response for an outstanding complaint despite having worked with BBB in 2016 in addressing a pattern of complaint as described below:

BBB files indicate a pattern of complaints concerning product returns, customer service, contract cancellations, and un-authorized bank withdrawals.  Consumers state that the business ignored their attempts to cancel the contract and return the product, company representatives and management were rude and consumers could not get the business to refund their money even after the cancellation of the contract within three days of purchase was approved.  On April 28, 2016, BBB sent written notice to Kirby Vacuum Cleaners identifying the pattern of complaints.  June 9, 2016, a representative from Kirby Vacuum Cleaner responded to BBB requesting complaint information that had been previously closed as unanswered and unresolved be resent to them so that they could provide written responses. 

BBB files indicate a pattern of complaints concerning product returns, customer service, contract cancellations, and un-authorized bank withdrawals.  Consumers state that the business ignored their attempts to cancel the contract and return the product, company representatives and management were rude and consumers could not get the business to refund their money even after the cancellation of the contract within three days of purchase was approved.  On April 28, 2016, BBB sent written notice to Kirby Vacuum Cleaners identifying the pattern of complaints. 

June 9, 2016, a representative from Kirby Vacuum Cleaner responded to BBB requesting complaint information that had been previously closed as unanswered and unresolved be resent to them so that they could provide written responses.  BBB faxed the information to them the same day and is currently awaiting their written business responses.