Reviews

Had gap coverage for a car I purchased. Long story short vehicle was totaled out an I was upside down a couple hundred bucks . After sending them 20 documents running in circles to get the claim going to be told that they wouldnt pay anything out due to a late payment which changed the amount owed. Regardless of my faults if the loan was for ****** dollars an my insurance paid ****** regardless of what happened that remainder should still be paid out . This company is a scam stay away .

Dear Mr. *********************************************************************************************************** received the below Better Business Bureau Customer Review.  We thank you for your patience while this matter was under review.

               We reviewed your claim file, it was determined that the *** claim was adjudicated within the terms and conditions of the *** waiver. It was determined that there was not a Deficiency; see definition below from the *** Waiver, owed after the waiver was calculated by using the information Mr.****** *************** It was determined that the insurance check is more than the amortize balance. The outstanding balance as of the date of loss is an amortize balance.  See the definition below for outstanding balance from the *** waiver. 

According to the payment history, there is a missed payment and School ************************** added several loan add-ons to the loan. The *** waiver excludes any amounts added to the loan and does not allow for missed payments.

The *** Waiver states:

Limitations and Terms

AMOUNTS NOT COVERED The Deficiency shall not include any of the following: .
(2) amounts added to the loan/ Financial Agreement after the purchase of the Motor Vehicle such as,prepaid finance charges, acquisition fees, unearned or future finance charges,rental charges, taxes, Delinquent Payments, past due amounts, late charges and extension of maturity.(Emphasis added)

Definitions

Deficiency means the amount of debt waived, which shall be the difference between the Outstanding Balance as of the Date of Loss and the Actual Cash Value subject to the limitations,exclusions, terms and conditions in this Waiver.

Financial Agreement means the document(s) which this Waiver amends and becomes a part of, evidencing Your purchase or refinancing of the Motor Vehicle

Outstanding Balance means the amount in U.S. currency as of the Date of Loss required to pay the Financial Agreement balance per the terms of the Financial Agreement as it existed on the Financial Agreement date listed on the first page of this Waiver. If the first
payment is not scheduled and made within the first 45 days, or Deferred Payment Financing exists, then the Outstanding Balance means the calculated balance as of the Date of Loss based upon the presumption of equal monthly payments beginning 45 days after the date of the Financial Agreement amortized over no more than 96 months.


               OwnerGuard will not be able to assist with your remaining loan balance due to insurance check is more than the outstanding loan balance due to missed payment and the lender adding to the loan balance.

Best regards,
*****************************************************************

One star is far too generous for this sham of a company. I have been trying to get my hottub control panel replaced since February. The service company Warrantech outsources to is Hometown Hottub. They are completely inept and have no idea how to fix a hot tub. They have been out to my house twice, but have been unable to fix the problem. I had another professional hot tub repair guy come to look at it today. He said that they put in the completely wrong control system. I'm not sure who is worse, Hometown Hottub or Warrantech. They are both extremely unprofessional. Warrantech is insisting that I must wait for the parts to come (again and we've been waiting for these parts for a month) so that Hometown Hot tub can try to fix the tub before they will even consider switching me to a different service provider. What a joke?!?!!? This will never be fixed through this fraud of a warranty. I will have to pay $1,000 out of my pocket if I want to get the tub fixed correctly. ******* should also be ashamed that they affiliate with the likes of Warrantech. If you can't honor a warranty and fix the problems in a timely manner, then you are not a legitimate warranty company--you are a SCAM!! After my experience and reading these reviews online, I will NEVER EVER purchase an extended warranty through Warrantech. I'd be better off flushing my money down the toilet.

Ms. **** ********,

Thank you for taking the time to reach out about your experience with Warrantech.

A ************* agent has attempted to reach out to you via email with no response. Please respond back to your ************* agent for further assistance.

************* @ Guardsman 

I purchased a Bowflex treadmill T10 and paid extra for an extended warranty through Warrantech. I had several issues with this particular T10 but the final issue was the screen monitor would not power on. I called in a claim with warrantech and they said the monitor would have to be replaced. I waited over a month with no word to finally find out (after calling them several times) that they discontinued making this monitor and that they are refunding me the money I paid for the treadmill. They are NOT giving me back the extra I paid for the extended warranty. If I pay for an extended warranty for someone to be able to repair the item I purchased and then they can not repair it, then I want my money back that I paid for the extended warranty as well. On top of that, now I have to pay out of pocket to have the thing picked up and taken to junkyard. By the way, this treadmill was only a year and a half old and shouldnt of even had these issues but thats a totally different rant. Bottom line, if you pay for an extended warranty to have someone fix said item and then they cant fix or replace it, you deserve not only the money back from original purchase price but money back you paid for the extended warranty.

Mr. ****************** you for taking the time to reach out about your experience with Warrantech.

A ************* agent has spoken with you about your current claim. The agent informed you that since the warranty was utilized to file a claim that you do not qualify for reimbursement of the warranty and at this time your contract is considered fulfilled. Per the terms and the conditions "If the Administrator determines that the covered Failure or Power Surge damage to Your Equipment cannot be remedied by replacement parts/components or on-site repairs by one of Our authorized servicers, We will either (a) provide You with an entire product replacement, or (b) reimbursement for the cost of an entire product replacement." "The total amount that We will pay for services in connection with all Claims pursuant to this Service Contract is up to the original Product Purchase Price of the Covered Equipment. Once the cumulative amount that We have paid whether for parts/components, repair services (including labor), entire product replacement, or reimbursement has reached the original Product Purchase Price amount, Our obligations will be considered fulfilled entirely and coverage under Your Contract ends (regardless of whether or not there is remaining time under Your originally purchased Contract Term)." If you have any questions about those expectations, please reach out to your ************* agent.

************* @ Guardsman 

Im hurt confused and want justice because this unethical business practice needs to STOP. Warrantech is a fraud they sold my son a car (Infiniti Q60 2018) and had him purchase a warranty through (Warrantech). His warranty was for ******* miles or 120 months whichever one comes first. He brought the car at ****** miles in February 2023 and now his car is in the shop at ******* miles and they said the warranty is up because the car is at ******* miles. He was told the warranty was good for ******* miles of driving himself, now theyre stating that it was only up to the car got to ******* miles. ******************* is bots honest company and their business practices need to be looked into. The company has a history of shady practices according to the complaints in the Better Business Bureau. Im seeking further help into this matter. The sad part of everything is people are having a hard time just in life period, My son and I just lost his oldest brother from a seizure and now we have to deal with a shady company adding on to our already stress life. I just really want to put a stop to businesses that operate unethical. I dont want anyone to go through this, please help customers that are dealing with companies that are operating unethically!!!!! They deserve 0 stars for customer service and unethical business practices.

Dear **************,

                This is response to your Better Business Bureau Customer Review. We thank you for your patience while this matter was under review.

                On July 18, 2024, we emailed asking for information so that we could find the claim file for review. To date we have not had a response to our email.

                We apologize for any delay or frustration that you may have experienced.

Best regards,
***************************************

I purchased a ** at BrandsMart in 2019 and purchased a 5 year extended warranty. Normally I don't purchase warranties because warranty companies don't really pay up when it's time to but BrandsMart is a reputable retail store. So a few days ago the ** will not come on and I called BrandsMart and they did verify that I do have the extended warranty but then told me that warrantech will likely just offer a small amount for the ** because it's going on 5 years old. I find out it's her because insurance companies are supposed to make you whole again so they should pay for a new ** I called warrantech and they are already trying to get out of even sending a rep out to my house trying to say that I probably have a cracked screen and if I have a cracked screen they will charge me.. I find these scare tactics to be ridiculous and very insulting and in the future I will be very careful about choosing this company For now they need to pay up because I paid them the money a few years ago and the product failed and they need to make it right and stop trying to scare customers and avoid paying the claim

COMPANY OFFERS WARRANTY ON EQUIPMENT AND WHEN YOU NEED THEM, THEY ARE NOTHERE FOR YOU AFTER TWO YEARS AC UNIT BREAKS AND THEY COME TO TELL ME BUT YOU NEED TO READ THE FINE PRINT BECAUSE WE DONT COVER AC IF IT IS IN A COMMERCIAL LOCATION WELL YOU ALL NEED TO STOP BEING THEIVES AND INSTEAD OFF PUTTING IT IN FINE PRINT WRITE IT BIG AND BOLD. NEXT TO WHERE YOU CLICK TO PURCHASE THE WARRANTY INSTEAD OF TRYING TO UPSELL BY SCAMMING THE CUSTOMERS

****************,

Thank you for taking the time to reach out about your experience with WCPS of Florida ********************** Care agent has reached out to you regarding the claim. While we are not able to move forward and file a claim due to the terms and conditions of the contract, the agent has reached out to ********** and requested for someone to give you a call as per your conversation you were informed by Brandsmart that commercial use is covered by the warranty. If you have any questions, please reach out to your customer care agent.

Customer Care @ ********************** of ************

I purchased a window AC unit through Wayfair in June, 2021 with a 3 year warranty. I was told at the time of purchase that ** offered a 1 year warranty and once that was exhausted my 3 year warranty would go into effect (June, 2022). January 2024 I began to have an issue with the unit and called to file a claim. Warrantec told me that ******* entered the warranty as a 2 year and that it expired in June 2023. They asked me to provide a copy of the purchase agreement showing a 3 year warranty. I did that. No one from either company followed up with me. Fast forward to June 5, 2024. I need this unit serviced and once again I am getting the run around as before. I sent the order receipt reflecting the 3 year warranty purchase and once again still being told it is a 2 year warranty. Today I receive an email from Wayfair stating it is a 3 year purchase, however it expired on the 5th of June 2024, despite trying to get it service in January. Between these 2 companies it is a scam. Do not ever purchase a warranty from either company. They will scam you out of your money and not care at all while you try to figure out how to recover from being ripped off. They need to be investigated and I will be contacting legal representation in the morning

********************,

Thank you for taking the time to reach out about your experience with ******** US

A ******** Care agent has attempted to reach out to you via phone and email. At this time, we have not been able to get ahold of you.Please respond back to the email sent you by our customer care agent.

******** Care @ Guardsman US

We have a warranty through this company with a fridge we bought. Our fridge broke and On May 13th we called ********** and were told what repair place in our town to go through to inspect what broke. The repair place came out on 16th and submitted the issues to Warrentech and to see what they can do. On the 22nd of May I called Warrentech for an update. They told me one to two business days we would get and email. No email of information came. I called again on the 26th and was told they are looking for someone to service our fridge and it would be another one to two business days. Why would they need to look for a repair place when they were the ones who told us who to contact in our town in the first place, and the people in town came out and looked? At this point Warrentech is just giving us the run around and dragging out this warranty service. I would not recommend using them at all. I am going on 3 weeks without a fridge and I have two small children at home. This process and how long it is taking is poor service and not transparent on their end- Either allow the repair place (that youre recommended in the first place) to make the repair or send a check.

*****************,

Thank you for taking the time to reach out about your experience with *** Warranty Corp.

A ******** Care agent has reached out to you about your current claim. The agent was able to provide the current status of the claim and what to expect in the future. If you have any questions about those expectations, please reach out to your ******** Care agent.

******** Care @ *** ****************** Corp

It is better to buy a new appliance than get the extended warranty from this company. Lost everything in my refrigerator twice. Compressor went and they had to order new part. The repair took over a month. Stay away from them.

*****************,

Thank you for taking the time to reach out about your experience with WCPS of Florida, Inc.

A ******** Care agent has reached out to you about your current claim. The agent was able to provide the current status of the claim and what to expect in the future. If you have any questions about those expectations, please reach out to your ******** Care agent.

******** Care @ ********************