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ComplaintsforEnvision Imaging of Bedford
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Complaint Details
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Initial Complaint
05/14/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I went to envision imaging on April 16th 2024 to have a cat scan preformed. When I was at the counter they overcharged me by $357.65. I have a $75 deductible that I was responsible for. They charged me both the insurance covered amount and my deductible in the amount of $432.65. I reached out in person to the business but they redirected me to a phone number for billing in a fort ************* I called them and they told me they were unable to do anything. I was told they would note it on my account. I reached out to my insurance who verified that they had paid them $357.65 and I only owed $75. I want the $357.65 refunded back to my card. I was told the envison imaging patient file number is *******.Business response
05/14/2024
Thank you for bringing this issue to us.
After carefully reviewing the file for this individual, the Manager of the location reached out to ****************** to provide an update. At the time of service, the estimated cost provided by the automated system was $432.65. Once the charge was processed by his insurance it was determined that ****************** only owed the $75 deductible. When he called into our billing department the claim had not processed and so therefore a credit could not be issued at that time. Since that communication, the claim has processed, and a credit has been requested in the amount of $357.65.
Please let me know if further information is needed.
Thank You
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.