ComplaintsforCapital Plus Financial

• Initial Complaint

  12/05/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I am a victim of identity theft and discovered a PPP loan #********** that was opened under my name with Capital Plus Financial. I have reported this to the **** *** have attempted numerous times to contact Capital Plus Financial to cooperate in resolving my identity theft issue. *** can not complete its investigation without Capital Plus Financial participation. I have sent them a certified mail demanding them to contact the *** and fix this problem. This has been on going for over 3 months.

• Initial Complaint

  08/16/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  This lender submitted a PPP loan application using my identity. It is identity theft. This loan was dispersed in April of 2021. I found out about it through a ****** search of my name where the loan appeared on a couple of websites. I contacted the firm, they asked me to submit my identitytheft.gov report and a copy of my ** driver license. I did that then didn't hear anything. After a few months I emailed them about the status and they claim they contacted the *** and were waiting for info from them about how to proceed. I haven't heard anything from this company. They don't answer the phone. The only contact I have got from them is through email and they are not good about keeping in contact. I asked for the *** fraud case number (there should be one) and they wouldn't provide it. They just said "I do not have a case number. It is solely done by the *** loan number." There are a lot of complaints on the internet about this company, many of the complaints are about PPP loan fraud or that their loan was funded but the company never dispersed the money to them. I don't trust this firm and don't know where to turn from here.

  Customer response

  08/17/2023

  I do not have a case number. It is solely done by the *** loan number.
  
  From: ************************* <*****************>
  Sent: Monday, May 16, 2022 5:11 AM
  To: ************************************************
  Subject: Re: *** Loan -Possible Identity Theft
  
  Hello, Can you give me the *** case number that you have for this case?  I'd like to have it for my records.
  Thank you,
  *************************
  
  On Friday, January 14, 2022, 12:51:27 PM CST, <************************************************> wrote:
  
  
  ****************,
  
  I do not have any additional information to provide at this time. We have flagged the loan and notified ***. We have to await guidance from them.
  
  Thank you,
  *****************************
  -----Original Message-----
  From: ************************* <*****************>
  Sent: Friday, January 14, 2022 9:39 AM
  To: ************************************************
  Cc: *****************
  Subject: Fwd: *** Loan -Possible Identity Theft
  
  
  Hello, Anybody there?  Please let me know if there is any status on this investigation about a *** loan that someone got using my identity.
  
  ******
  
  -------- Forwarded Message --------
  Subject:     Re: *** Loan -Possible Identity Theft
  Date:     Tue, 11 Jan 2022 07:59:21 -0600
  From:     ************************* <*****************>
  To:     ************************************************
  
  
  
  Any word on the status of this loan investigation?
  
  ******
  
  On 10/25/21 10:17 PM, ************************************************ wrote:
  > Hi ******,
  >
  > I received a copy of your driver's license - thank you for providing. I am able to confirm someone utilized your driver's license information (DL number, address, DOB, etc.) and changed the picture.
  >
  > The account was flagged when you first notified us. We will work with the *** on how to proceed.
  >
  > Please let me know if you have any questions in the meantime.
  >
  > Thank you for the additional information.
  >
  > *****************************
  >
  > -----Original Message-----
  > From: ************************* <*****************>
  > Sent: Wednesday, October 13, 2021 4:28 AM
  > To: ************************************************; *****************
  > Subject: Re: *** Loan -Possible Identity Theft
  >
  > I am going to work with an identity theft company and discuss this whole *** loan issue with them before proceeding any further.  Are you aware that your partner in this Blue Acorn is rated F at the BBB?  I am not comfortable with emailing sensitive information over the internet in this day and age.  Most companies would have me fax this info, it is the only way to make sure it is secure.
  >
  > ******
  >
  > On 10/12/21 7:14 PM, ************************************************ wrote:
  >> A copy of your ID can be sent via email to this email address.
  >>
  >> Unfortunately, all *** loans are government backed loans, therefore credit checks were not part of the underwriting process nor the *** requirements set forth by the government. These are small business loans.
  >>
  >> Thank you,
  >> *****************************
  >>
  >> -----Original Message-----
  >> From: ************************* <*****************>
  >> Sent: Tuesday, October 12, 2021 4:13 AM
  >> To: ************************************************
  >> Subject: Re: *** Loan -Possible Identity Theft
  >>
  >> Thanks for your reply,  well a fax number would be helpful for me to send a copy of my license.  What is it?
  >>
  >> I've had my credit frozen all year.  Was my credit not checked when this loan was applied for?
  >>
  >> ******
  >>
  >> On 10/11/21 10:17 PM, ************************************************ wrote:
  >>> Hi ******,
  >>>
  >>> Blueacorn forwarded your email regarding finding your name on a ***
  >>> loan list. In order to ensure this is not a case of similar names,
  >>> can you please provide a copy of your driver's license so that we
  >>> may compare to what we have on file?
  >>>
  >>> Blueacorn provided the resources needed to file a report of identity
  >>> theft, and if you choose to complete a report, if you would please
  >>> provide a copy of that as well. We will notify the *** and flag the
  >>> loan and work with them on how to proceed.
  >>>
  >>> I appreciate you providing any additional information to help us
  >>> with our investigation.
  >>>
  >>> Please let me know if you have any questions in the meantime.
  >>>
  >>> Thank you,
  >>>
  >>> *****************************
  >>>
  >>> Chief Compliance Officer
  >>>
  >>> Capital Plus Financial
  >>>

• Initial Complaint

  07/24/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I am ***************************, I have never applied for a PPP loan back in 2021. This loan was brought to my attention because ** getting a business loan through the *** and I was informed that this loan was delinquent. Also I never had anything to do with this loan. I never applied for it and I did not fill out anything for this loan. My suspicious are that I dont have a business in my name. I dont have sole proprietorship. The number used for this loan was a ********** number. I have never lived in ********** or had a ********** number. *** Loan Number: ********** Loan Type: Paycheck Protection Program

• Initial Complaint

  06/02/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I have been trying to get through to someone regarding this for so long, its been a long frustrating road and i had pretty much given up until i was prompted by someone that i should look into it bc i am recorded as having recieved my ppp loan, first round only, a d was approved may 28,2021, i was funded, only for my bank to turn around and send it back bc it had gone into the wrong account type. I was told by the sba and countless womply staff to re-enter bank info (which it took forever for system to allow as there was a glitch at the time and no one could update there bank and finally i figured it out only to be repeatedly ignored by people at womply and despite reaching out to sba (i have all the emails to prove this) and after not hearing back i recieved a prompt to do my forgivness and it let me process it through, someone at the sba advised me to do this to ensure the status of it, and i had in fact never got it. I dont know where my funds have been all this time but i want them! The pandemic devastated my family, my wife commited suicide last year and the business was hanging by a thread. This was just another thing that added to my stress and grief and seeing as though im on the national list as recieving it i think its only fair i actually do. Capital plus is who it originated and Ive reached out to the sba but no one can find this loan!!! Its on public record and Its been forgiven yet I never got it? Whats going on?

• Initial Complaint

  02/14/2023

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  Capital plus has allowed scam businesses Lion ************* LLC on open corporates website and Allure Lounge LLC, both out of ** featuring *************************** and *********************** to take this loan out fraudulently using identity theft! The loan traces back to a deceased person but they are using my name as well as in other businesses to run a fraud business as if Im their client! The loan was taken out by them and it assists in illegal softwares used to stalk and invade my life! I have been contacting this company for over a year now and no one answers the extensions!

  Business response

  03/10/2023

  I'm copying **** and ***** at the company to investigate and get back to you.
  Thank you,
  ****
  

  
  

  Customer response

  03/10/2023

  Complaint: 19397606
  
  I am rejecting this response because: I need emails to follow up with those people!
  
  Regards,
  
  ***********************

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩