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Complaint Details
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Initial Complaint
10/20/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Mid-Cities Irrigation, Inc. did repair work on October 19, 2021 for us and we were satisfied with the work performed. When we were handed the bill, it was for $1,137.50; Invoice # ****. We gave the owner a credit card to pay, and we were informed that there would be a 5% upcharge unless we paid with a check. Our credit card (Mastercard) was charged $1,194.37 on October 19, 2021. No where on the website does it state that if you use a credit/debit card there is an upcharge, nor when I made the appointment was this information disclosed. It is not listed on the invoice either that if a credit/debit card is used, there is an uncharge for services rendered. We would like to be refunded the 5% that was added to the bill; $56.87; and for them to disclose to future customers the information about payment practice. The amount charged to our credit card was $1,194.37.Business response
10/21/2021
We have submitted the return you requested of $56.87. We apologize for any misunderstanding regarding our payment policy. We would have gladly worked with you at the time if you had called our office. We did not know you were unhappy. We try our best to make sure every customer is satisfied. We appreciate your business.
Mid-Cities Irrigation
***** ******-Vice PresidentCustomer response
10/22/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 16042159, and find that this resolution is satisfactory to me. We did not call the office because my husband spoke with the owner of the company who delivered the invoice personally and advised of the surcharge if using a credit card. I hope that your company will look into the regulations and requirements for adding a surcharge to a customer using a credit card.
Regards,
***** *****
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Contact Information
1901 Bedford Rd Ste A
Bedford, TX 76021-1847
Business hours
Today,8:00 AM - 4:00 PM
MMonday | 8:00 AM - 4:00 PM |
---|---|
TTuesday | 8:00 AM - 4:00 PM |
WWednesday | 8:00 AM - 4:00 PM |
ThThursday | 8:00 AM - 4:00 PM |
FFriday | 8:00 AM - 4:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.