ComplaintsforGlo Tanning

• Initial Complaint

  12/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have tried to use the spa for over 6 months now to no avail. I paid for 15 visits and have 10 to go and have been turned away 6 times or more in the last 6 months when I show up to do a session. The help at the Glo Spa location in ******* are not helpful and basically tries to ***** me out every time I show up. They do not ask if I would like to use another service just simply like we can't help you oh well attitude. I have been very patient and kind but I stopped trying to go after a while since I was turned away. I am now dealing with the corporate office and they are refusing to call me back and I have tried over half a dozen times and keep getting the same answer of we will follow up with and they never do it is me consistently calling them for an update on my refund request since I can not get into the spa for the service that I paid for. The worst experience in customer service in my entire life.

  Business response

  12/14/2023

  Hi ***************************,

  I hope this email finds you well. We have received an escalated request from ******************************** about her previous sessions. We apologize for any inconvenience and we want to make sure that she still gets the sessions back.  Here at Glo, we ensure to provide great customer service and want our clients to enjoy the services. At the same time, the sessions that she bought was from the previous salon before Glo took over and we do honor the sessions for a year before it expires.  We have done our best to check options for her ****************************** and we can give her an in-store credit to use for products, purchases, or services. We can also returned these sessions back so she can use the services. 

• Initial Complaint

  08/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am writing to file a formal complaint against Glo Tanning Salon ****** for their mishandling of my membership cancellation and subsequent unauthorized charges.In November 2022, I purchased a tanning package at Glo Tanning Salon with the explicit intention of utilizing their services for my upcoming wedding. I made it clear to their employee that I would only require the services for a month. I was assured by the employee that I could cancel my membership at the end of the month.Prior to my wedding, I took the necessary step of cancelling my membership in person at the salon. Despite this cancellation, I was inexplicably charged for services that I neither used nor received, persisting from January through July. I reached out and promptly cancelled again on July 7, well within the notice period specified in their cancellation policy. It was only when I cancelled through their website and was still billed the following month of August that I recognized the gravity of this situation and the potential for fraudulent practices.I wish to emphasize that there was significant effort on my part to contact for cancellation. I personally visited their location and spoke with an employee. However, I received an email from a company representative stating that they "cannot honor cancellations or back-pay for previous months if no contact/effort was made to reach us to cancel." This statement is contradictory and undermines the genuine efforts I made to cancel.In light of these circumstances, I am formally requesting a full refund for the charges incurred since my original cancellation date in December 2022. I did not receive any services from Glo Tanning Salon since that time, and their failure to acknowledge my legitimate cancellation efforts is deeply concerning. I am not interested in store credit; I simply want the money I am owed to be refunded promptly. I was refunded for July and August however I am owed $70.65 from January through June for a total of $423.90

  Business response

  09/09/2023

  Hi *****,

  I hope this email finds you well. I would like to provide clarification on *************************** account. After thoroughly investigating this matter, we have determined that the client agreed upon the the two months refund and the rest would be in-store credit or free months.

  We have given her the July and August refund. The client have decided to use the services again in October so we added the money from January to June toward her Glo money or in-store credit. We also sent her an email informing her about refund and the credit. 

  Also, as per Membership Agreement, all memberships are open-ended and  cancelations should be done on or before the 20th of the month and we are unable to process any changes at the salon.

  Here at Glo, we are committed to provide great customer experience and we want to make sure that our clients get the best value possible. We always provide better options to satisy our clients and make them happy. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩