62 Customer Reviews
Review from Brian EV Z
5 stars08/23/2024
8/24, Qmerit was excellent to work with. They worked around my schedule, provided me with two separate electricians who quoted the job of a 240V, 50amp electrical outlet, installed in my garage. The electrician I chose went above and beyond being helpful and completed the install under budget and in 2 hours. No money down, the electrician handled the permit process and after city permit inspection only then was I finally billed. *****, would recommend them to anyone for EV **************** installation working through **.Review from Mike B
5 stars07/31/2024
The installer was a little slow responding, but Qmerit was all over them to get them moving (i was in no rush). great follow through on their part. the quote was low enough (after the $1500 cadillac credit) that i chose to go with it as it was not much more than the parts required to install the direct wiring myself and would save me a hours of time.once installer showed up- they were fast, clean and did a great job and when they left i had no doubt it was worth the money-then the bill came- and was LESS than quoted, by close to $150 !! Icing on the cake for sure.i for one am glad to have had Qmerit handle the charger installation. no deposit was requested, installer asked for no money, and wasn't billed until job was complete and i signed off on it..Only $143 out of pocket for installation, plus cost of charger..Review from Sam M
1 star07/29/2024
I do not recommend working with Qmerit, as either a customer or ********************** contractor. If you are considering working with them as an installer, learn from my mistake. I was convinced by them to sign up as an installer for them over a year ago. Paid $600+ to receive zero leads for a year. When I called to ask for a refund they refused, despite them providing no value to me. They did direct one job lead to me only after I tried to get a refund a year later, but the customer didn't provide enough info for me to quote, and I declined to quote, as I've had enough of Qmerit at this point. They just now send me a random unexplained bill demanding $90 which prompted this review. To be clear, I have not installed a single EV charger for Qmerit, paid $600+ and now they want more for some reason??To any potential Qmerit customers reading this, just simply hire a local Licensed Electrical Contractor directly. They will be more than happy to quote your work. Save your money and valuable time for the same installation. All Qmerit does is act as a middle man between you and the contractor, they provide no additional value that I can tell. Do a ****** search for Licensed Electrical Contractors in your area, and they will be happy to quote your EV charger job. In *******, you can also search for licensed reputable contractors on the *** website. Just pay the electricans who do the actual work, not the ones inflates the price and making money off the backs of hard working trades people.
Qmerit Response
09/03/2024
Hi, ***! Thank you for taking the time to share your feedback and experience with us as a contractor within the Qmerit Canada network.
We are sorry to hear that you were disappointed with the volume of work you received from us, and looked into your company status to determine why this might have occurred. After further investigation, your company was non-compliant for an extended period of time which resulted in not receiving any projects, as previously communicated.
Qmerit maintains a strict level of licensing, insurance, and training requirements as part of our vetting process for all certified installers, so missing compliance documentations will result in a lack of leads. Unfortunately, we are unable to offer a refund as you would have received leads and been able to build your QCI throughout your time as a member of the Qmerit installer network had you submitted this documentation initially.
Once you submitted all required documentation, you began to receive projects. We are certainly sorry to hear that your first project did not provide enough information without contacting the customer for you to offer a quote as we understand you felt that you shouldnt have to communicate with the customer outside of reviewing their submitted assessment survey prior to offering a quote.
We are proud to support our network with exclusive training and licensing among other benefits to ensure our contractors continue to receive projects and other opportunities and wish you the best in your future endeavors. Thank you again for taking the time to share this feedback with us and we hope you have a wonderful day!
Review from Daniel M
1 star06/17/2024
. I started out wanting two receptacle boxes installed and a door bell button replaced. The estimate given after inspection of the receptacle sites and doorbell was $2600. I said no to the receptacle boxes and asked about the doorbell. I was told that would be $500. The electrician checked out the doorbell system but could not find the transformer. He also discovered that he didn't have a door bell button on the truck and went to buy one. After replacing the broken doorbell I get a bill for $820. $426 dollars was for "Diagnostic-Single circuit containing multiple rooms" for this the electrician looked at the locations where I wanted the boxes and looked for the doorbell transformer which he never found. A second charge was for "Pick up and install new doorbell button and disconnect old ring doorbell" for that I was charged $315.Qmerit Response
09/03/2024
Hi, ******! Thank you for taking the time to share your review with us regarding your installation service with Clinton Electric.
We understand your frustration regarding the estimate and subsequent charges and it is our policy to provide detailed estimates before beginning any work to ensure we avoid any misunderstandings with regards to pricing. Our company strives to ensure transparency throughout the process by having you approve pricing at each stage of the work; however, it seems there was still a misunderstanding, and we regret if our communication was clear enough in this instance.
We take full responsibility for not having a part on the truck which should be held as standard stock and appreciate your understanding on this matter. To make amends, we issued a partial refund for the charge as discussed on Wednesday, June 19th.
We value your business and would like another opportunity to serve you better in the future. If there's anything else we can do to address your concerns, please don't hesitate to reach out to us directly.
Thank you once again for bringing this to our attention as we appreciate your understanding and hope to restore your confidence in our service and improve your experience with Clinton Electric.Review from Madison K
5 stars06/08/2024
Very efficient and professional. The actual installation of my level 2 charger was so fast, it felt like they were done before I ever had even sat down on the couch to wait. It's also been working great ever since, especially with 2 EVs in the home to account for. Every employee I talked too was very personable and social as well. And they were also communicative about when they were backed up, or running a bit behind on any of the days they came in to either inspect or install.The process for requesting the install was very convenient and fast as well. Filling out the form and adding photos of where we wanted the charger took almost no time at all.Review from Reddy M
1 star05/02/2024
GM/Cadillac should N**ER use a company like QMerit for the ** Charger installation. Their installers openly pad their installation charges heavily to cover the fees that QMerit charges them to be referred for ** charger installations for the unsuspecting GM/Cadillac customers . All the installations are fluffed up to start from $1500 ( the incentive what GM gives and many fall for this to buy their Cadillac/GM Cars ). Mine started from $2800, when our local installer said will take only $1500, which would have been perfectly covered by GM incentive of $1500. BTW, there is NO complaint division for GM for this ** ( ** Concierge of GM is despicable and cares nothing about the ** owners, that's a separate case ) to report this atrocity as GM cares nothing about the customers and QMerit and their installers take advantage of this weak-link. Added to above, if the charger is faulty, it is the customer ... who needs to pay for the ************************* to take out the faulty unit, take to the dealership for a replacement, then pay again to the electrician to install it again. *****Though the Charger is STILL UNDER WARRANTY *****. Dealership charges an "extended warranty coverage", that is over the price of the charger to cover the above said faulty unit replacement cost. Again gouging by the dealership. BTW, QMerit WILL not, I repeat, WILL NOT cover the replacement of the FAULTY unit. Their installers will NOT work on replacement but are ready to quote a HUGE price for this replacement of FAULTY unit. GM/QMerit should own this replacement cost as IT IS NOT CUSTOMER'S FAULT as you've SOLD/INSTALLED a FAULTY UNIT. I regret buying this ** from GM and I wish, I had never bought it.Qmerit Response
05/22/2024
Thank you for taking the time to share your feedback with us regarding your installation experience with Qmerit. We are certainly sorry to hear that you were frustrated with your ** charger and that you have experienced issues with a faulty unit provided by a third-party other than Qmerit. Additionally, we would like to take this time to address your concerns that we are padding our installation fees to exceed any incentives provided through your automaker.
After reviewing your ** charger installation, we can confirm that over 50+ feet of in-wall wiring was needed to install your Ultium charger. The scope of your project was assessed and quoted by two separate contractors, with your acceptance of the second quote for $2,124 and a $600 permit cost. We have reconfirmed this pricing for similar projects and determined it is a competitive and fair price and fully in line with the scope of work provided.
At the time of installation on 9/8/2023, your ** charger was tested and confirmed to be fully functional with a passing final inspection performed.
On 2/6/2024, we see that you reported a red light on your charger and requested support from the installer at which time an inspection was scheduled and performed. Your electrical contractor inspected the installation and ** charger and was able to determine that the charger had failed from causes other than the installation and would need to be replaced. Unfortunately, as this issue is with the ** charger and not the work provided by your electrical contractor, it would fall under any warranty on the device itself and any additional installation or removal costs would not be covered by the contractor as the charger was not purchased or warrantied through the installer.
We are very sorry to hear about this situation and understand your frustrations in having your charger needing to be replaced; however, this is not the responsibility of Qmerit or your Qmerit-certified electrical contractor as the installation service was not the cause for your charger malfunctioning and we cannot ask our electrical contractors to work without fair payment when the issue at hand was not as a result of their, or Qmerit's, work, negligence, or responsibility.
Determining and negotiating the costs or services of replacing this device should be directed through the appropriate channels where the device warranty is held.Review from Kimi S
1 star04/29/2024
Worst company I have dealt with. I got *** i7 and I wanted to install a *** charger. However they guy the have sent said that I have to purchase Tesla chargers since I have 2 EVs. They just want to charge more. Again worst company you never work with.Qmerit Response
04/30/2024
Hi, ****! Thank you for reaching out to let us know about this situation. We are certainly disappointed to hear that you had a negative experience with your EV charger installer and are further looking into this situation to see how we can better assist.
We have escalated this to our Customer Success Team for follow-up, but please don't hesitate to contact us directly at ****************************************** in the interim with any additional information or for further assistance.
We look forward to working with you to provide a positive resolution so you can confidently charge at home!Review from SCOTT
1 star04/01/2024
Don't use! Contacted them and they wanted ****** just to quote me!Qmerit Response
04/10/2024
Hi, *****! Thank you for taking the time to share your feedback with us regarding our quote deposit.
We're sorry to hear this was a deterrent to you for utilizing our services, as the deposit is fully refundable should you decide not to work with Qmerit for your EV charger installation and is otherwise applied toward your services.
We'd love the opportunity to earn your business and improve your experience if you'd like to give our services another chance.
Please contact us at ****************************************** for any additional questions or to speak with a member of our Customer Success Team and we hope you have a great day!Review from David T
1 star03/12/2024
I love my new car, and look forward to getting years of use out of it, but based on my experience with their subcontractor, Qmerit, I will never knowingly buy another GM product; this was my first and will be my last.Qmerit has classified my install as 'Custom', but refuses to explain why; I've reviewed all the criteria necessary for the job to meet 'standard' install with a Qmerit customer Service rep; he could not explain why it was classified as 'Custom', nor could he explain who classified it as such; I have a copy of Qmerit's paperwork sent to a local contractor, specifying the job as 'Custom'. 200 amp service, house built in 1997, unfinished basement, no HOA, outlet to be mounted on house about 30' from the circuit panel; the hardest part, I guess, will be drilling a hole through the rim joist and cedar siding (should add about 2-3 minutes to the job)I've gotten two estimates from contractors that would result in over $1600.00 out of pocket cost to me on top of Qmerit's $1000.00.I've costed it out and figure I can do the job myself for around $600.00 in materials (Breaker, conduit, wire, box and outlet); another $125 in permit and inspection.Less than it would cost me to file for arbitration.Essentially, Qmerit can just refuse my job; thumb their nose at me, and know there's nothing I can do about it without it costing me more money than benefits I would recoup I'm dumbfounded Chevrolet would partner with an outfit like this, but, as I said, never dealt with GM before; will never do so again.Qmerit Response
04/30/2024
Hi, *****! Thank you for reach out with feedback for your recent EV charger experience. We are sorry to hear that you feel your EV charger installation was misclassified and that our team has not provided a sufficient explanation as to why your installation does not meet the requirements for a standard installation.
After reviewing your home EV charger installation project and our record of communications, we were able to confirm that you have a custom non-standard installation project because your electrical panel has no physical space for the new breakers.You should have received 2 custom quotes from different Qmerit EV charger installation companies, and our record of communications does highlight that this should have been explained as to why, however, we sincerely apologize if you feel that this explanation was lacking or insufficient.
Additionally, the **************** Manager has reached out to further explain why this project does not qualify for a standard installation, per the ** program requirements.
Please don't hesitate to contact us directly at ****************************************** with any additional questions, as we are happy to assist and would be more than happy to further discuss this with you.Review from Nora C
5 stars01/16/2024
Installation of my ************ Up charging station was a snap thanks to the Qmerit concierge! Now I know first hand why the You Tube State of Charge program expresses so much confidence in Qmerit. They are truly a first class service provider. Their recommended electrician was absolutely excellent!Qmerit Response
02/06/2024
Hi, ****! Thank you for taking the time to share your feedback on your ************ UP Level 2 EV charger installation experience with Qmerit.We're delighted to hear that your installation was such a success and that our concierge team helped make the entire process so seamless from start to finish. We work hard to provide a first-class experience, so it's wonderful to hear that we earned your 5-star rating and renewed your trust in our company. Thank you again for sharing your feedback and for allowing us to earn your business and recommendation - we look forward to supporting any future electrification needs you may have. Have a wonderful day!
Customer Review Rating
Average of 62 Customer Reviews
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