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Find a Location

Altrua HealthShare has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Altrua HealthShare

      12117 FM 2244 Rd Bee Cave, TX 78738-5349

    • Altrua HealthShare

      PO Box 90849 Austin, TX 78709-0849

    Business ProfileforAltrua HealthShare

    Health Sharing Ministries
    Multi Location Business

    At-a-glance

    Customer Reviews

    1.27/5stars

    Average of 49 Customer Reviews

    Customer Complaints

    30 complaints closed in last 3 years

    5 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Altrua HealthShare dba Altrua Ministries is a nationally recognized faith-based Health Care Sharing Ministry through CMS* that consists of individuals and families across the nation. Our Membership is a collaborative community of health-conscious people, providers and
    members dedicated to honoring God while improving healthcare by “Caring for One Another.
    Altrua is a 501(C)(3) nonprofit corporation.
    Altrua HealthShare is not insurance and Altrua Ministries is not an insurance company. 

    Business Details

    This is a multi-location business.

    Find a Location

    Altrua HealthShare has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Altrua HealthShare

        12117 FM 2244 Rd Bee Cave, TX 78738-5349

      • Altrua HealthShare

        PO Box 90849 Austin, TX 78709-0849

      Location of This Business
      12117 FM 2244 Rd, Bee Cave, TX 78738-5349
      BBB File Opened:
      10/2/2013
      Years in Business:
      24
      Business Started:
      3/20/2000
      Type of Entity:
      Non-profit Organization
      Alternate Business Name
      • Altrua Ministries
      Business Management
      • Mr. Randy Sluder, CEO
      • Mr. John Capezzuti, COO
      • Ms. Lorie Sanders, Director of Compliance
      Contact Information

      Principal

      • Mr. John Capezzuti, COO

      Customer Contact

      • Ms. Lorie Sanders, Director of Compliance
      Additional Contact Information

      Phone Numbers

      Website Addresses

      Customer Complaints

      30 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/01/2024

      Complaint Type:
      Billing Issues
      Status:
      Answered
      I had health coverage with Altrua healthcare from August of 2022 - January of this year. In November (7 months ago) I requested a colon cancer screen through them and was sent a Cologuard screen in the mail. Specimen was sent and I was sent a bill for $681. Altrua refused to pay for this cancer screening exam stating that I needed to pay the deductible/cost sharing first. I have sent an appeal for decision and cancelled my membership with them. I have yet to hear from them. My Member ID: ******************************* #********* Plan#********* I received information from the billing department of the cancer screening facility (Exact Science), that under federal law, of the Affordable Healthcare Act, specifically Section 2713 of the ********************* Act, it requires that health plans must now cover the Cologuard test without cost sharing for average risk patients. I assure you that I meet those requirements. I am over 45. I was due for screening and my healthcare provider had indicated that I am of average risk for colorectal cancer. Section ******************************** conjunction with the US ************ Services Task Force (USPSTF) a sDNA-Fit test (Cologuard) are to be covered. Additionally, under federal law, if a plan does not have an in-network provider who can provide the service described in the USPSTF regulation, the plan must cover the service and may not Impose cost sharing.
      Read More

      Customer Reviews

      49 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Jared P

      1 star

      07/17/2024

      We've had the most frustrating and awful experience with this company. We sought for Reimbursement and requested funds in the first weeks of my wife's accident. That was over 16 months ago. We've paid for several of the bills, far beyond the portion required for the Diamond Plan and Altrua still hasn't paid their portions or reimbursed us. As the threat of collections came we eventually paid all of the hospital bills and any amount due that we knew of for individual doctors or MRIs. Their delays and system seems criminal to us at this point. We are still trying to get reimbursed and it has now been over 2 years.

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