ComplaintsforServiceONE Automotive
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Complaint Details
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Initial Complaint
11/09/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I pulled in for an oil change. I was instructed to stay in my car and pop the hood. The manager was a bday over too the left of the bay my car was in and she yells across the garage to the man working on my car (10 seconds after my car hood was up) to "get that lady's coolant changed". I wondered how she was able to discern what my car need when she was in a different bay. 10 mins later I was informed that my coolant needs to be flushed. I told him to go ahead after he explain what that was. After he flushed my coolant he instructed me to start the car and rev the engine to **** rpms. I did so. The engine continued to rev even after I took my foot off the gas. I was getting an offer heat warming on the dashboard. He told me to turn the car. He said he needed to reflush the coolant. To my understanding, he repeated the process. The car continued to have warning lights on the dashboard. After he couldn't figure out why the manager came over and instructed me to get out of the car and she took my place in the driver seat. The engine continued to rev on its own without the gas pedal being pressed. After they work on the car I was told all was fixed and the check engine lights were off now. I paid them $110 for this coolant flush and $100 for an oil change. Less than a mile after driving away my check engine light came back on. I drive straight to my trusted mechanic. I explain what happened. He said I wasn't due for a coolant flush after he looked at the car history (services he has proformed). He redid the coolant flush. He said they left air bubbles in the line. So in the end I had to pay him for the coolant flush again.Business response
11/14/2023
Hello. I'm sorry to hear this happened to you but unfortunately I do not own this business. Maybe try asking the store manager for their bosses contact information or go to the company website.
Thank you
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.