ComplaintsforSuperior Auto Sales, Inc.
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Complaint Details
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Initial Complaint
04/17/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
I bought a used car from Superior Auto in January 2024. I also bought a vehicle service plan for about ******* dollars (I forget the actual number). In February 2024 the car was totalled in an accident. We contacted ******************************* at Superior about cancelling the contract and we were told that it couldn't be cancelled because it was already financed (or something to the effect). Later I did more research and found that it could be cancelled at any time. I went to Superior Auto in person and spoke to ********************* who told me that we must have misunderstood ******* and that we could cancel. ********************* took my information and said that he would file the cancellation but it would be processed at the end of the month of March because that's when they file that type of paperwork. Fast forward to today, April 16, 2024 and my contract still shows "Active" on the Assurant website. I've tried contacting Assurant (the Service Contract provider) and everything I've tried to do there results in web links that don't work and automated email responses. I'm tired of getting the run around from all of these people. I could have gotten a full refund if it was filed within the first 60 days and I think that ******* (the salesman) didn't want to have to pay back his commission. That's why he lied about the contract not being able to be cancelled. I know that ********************* took information from me and had me sign papers to begin the cancellation process but it's costing me more money every day that the cancellation is delayed. I would like a FULL REFUND of the purchase price or at the very least the unused portion from when I went to Superior in early March 2024.Business response
05/09/2024
The first correspondence received by the lienholder requesting the refund was on or around 03/19/24. The normal processing time for refund requests is approximately 30 days. The refund for the full amount of the service contract was issued on 04/26/2024, just over 30 days after the original request from lienholder. The length of time was a clerical oversight and has been corrected.Customer response
05/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*****************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.