Customer ReviewsforRustic Territory

SCAM ARTIST- BE WARNED I should have known when I had to pay to joined the survey team however I thought they may be vetting ** so I did . I have received nothing but spam mail, offers to buy things , there are no free products as promised just coupon codes ro shop their ****** priced items . I have requested my money back and they won't return emails. I have posted on ******** and they delete my comments . Total scam , I want out and my money back !!! All I received was a stupid sticker and a bunch of BS in my email . Horrendous how many people they have probably ripped off !!!! Also they don't tell you until after you sign up that the beta tester time is limited so nothing they offered to get you to sign up is real

Hello ****, it sounds like there is a lot of confusion so let us help clear things up. We are not scamming anyone and you did get everything you were promised. You joined our Rustic Beta Team on 8/1/23 and that came with a welcome letter, welcome sticker and the $7 Beta Pass which permits instant access to our Rustic Beta Members Area. That is a digital product and is our intellectual property so once seen cannot be seen and therefore per our Refund Policy is non-refundable. But If you did not join the Members Area after given repeated access then you would have missed out on all the Saving Benefits available to you. All Surveys are delivered via the Members Area and you are instantly rewarded with Coupons, Free Gift Cards and Free Products (On Later Surveys) in exchange for your feedback. We do also give you Free Samples of our Candle products, Free Access to Digital Farmhouse Decor and access to a Private Raffle to Win FREE Farmhouse Decor monthly as a added benefit. None of your Coupons or Gift Cards Expire Ever, so you are free to use them at any time. And yes, we email you with Sales and Promotions during the Holidays just like any other business. You can unsubscribe from our email list anytime with the link at the bottom of each email. But since you had such a bad experience on our Team, we have made an exception to our Refund Policy and issued you a full $7 refund on 9/12/23. Please allow the banks 3-5 business days to return your funds. Again, we apologize for any confusion or misunderstandings. We have since rebranded our Rustic Beta Team into the Rustic Survey Team to clearly identify what it is... A Survey Program. Current but not all future Beta Testing has Ceased. You simply answer Surveys, You get Rewarded with Savings and then You Shop and Save on Farmhouse Decor anytime you like. We wish you nothing but the best in the future. Thank you.

This company started to take ***** a month from my checking account without my authorization. They sent 3 stickers to me twice and was charged the *****. I killed my card so they could not continue ro charge me for something that ha zero value. I joined as a beta tester. They only thing they have sent is the stickers. I never agreed to have ***** a month deducted from my account. This is a scam do not join to be a part of testing products.

Hello *****, we apologize for any confusion. It looks like when you joined the Team on 6/29/23 you also elected to get the Farmhouse Tumbler which was an optional promo item for New Joins of the *********************** It comes with a Farmhouse Tumbler at 85% OFF and the 1st four Funny Farmhouse Stickers Free on a 14 Day Free Trial. After that, all other shipments are only $19.95/Mo. All the terms are listed prior to you joining for your understanding. But we recently made some improvements to make sure everyone is ******* clear that this is a subscription. The Beta Team now rebranded as the Rustic Survey Team is not a subscription or scam, it is a Survey Program where you get rewarded for your feedback. It looks like you were a member of the ********************** for 2 months outside your free trial. All subscriptions have been cancelled per your request. Again, we apologize for any misunderstandings and thank you for being a valued member of our Survey Team.

I have asked to be removed from their list. They will not remove me and keep charging my card.

We have received your request to cancel your Farmhouse Clubs memberships and you have refunds pending due to human error on our part. Please be on a lookout for any emails from ** with your confirmation number. We apologize for any delay in processing this request. Unfortunately your request slipped through the cracks somehow and we are issuing you a full refund now because of it. Our Customer Portal is the fastest way to manage your subscriptions due to our small staff size. 

Happy with what I got. Like the stickers they cute

Hey *****, Thank you so very much for your nice review. We, unfortunately, got a bad reputation during Covid with the long shipping times due to product delays. But we have since fully recovered and it's all thanks to Customers just like you who gave us a 2nd chance. We greatly appreciate your love and support! <3 Rustic Territory Customer Support