ComplaintsforCavender Chevrolet

• Initial Complaint

  05/10/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On Oct 2, 2022 I put a $100 fully refundable deposit down on a new Chevrolet Silverado EV truck so that when they came into production I could get one. However, Chevrolet continued to push back their timeline to begin production of these EV trucks and so on 10/18/2023 I cancelled my reservation and asked for the $100 deposit to be refunded. I was told by ****** on the phone that day that Cavender Chevrolet would mail me a $100 refund check within a few weeks. I never was given a check and have called and emailed Chevrolet and they appear uninterested in honoring their agreement to refund me the $100 deposit. I would like the BBB to help get my money back.Thanks;****************************

  Business response

  05/10/2024

  Our manager submitted the check refund request to the accounting department this morning.  The check will be expedited via ***** today. Here is the information.

  TRACKING# ****-3092-9796 (PRIORITY OVERNIGHT). Please let me know if you have any questions. Thank you. ****************;

  Customer response

  05/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

• Initial Complaint

  02/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a used vehicle that shortly after purchase it experienced an oil leak that will require an engine replacement. This dealership has not made attempts to resolve aside from buying it back which would be a massive financial loss to me. This dealership has made false promises over and over. No attempt to resolve.

  Business response

  03/06/2024

  Good afternoon,

  This issue has been resolved with ************** already. Our GSM sat down and spoke with ****************. He was appreciative of ** taking the time to speak with him and the gesture from Cavender toward our military customers. He was still disappointed but understood. In addition, we are adding the disclaimer to the website. Thank you. ****************;

  Customer response

  03/06/2024

  Complaint: 21334579
  
  I am rejecting this response because:

  No steps were takin to address my concerns  I never sat down with anyone  

  
  Regards,
  
  *********************

  Business response

  03/07/2024

  I would like to apologize for the inaccurate information I submitted yesterday. We are still working with ************** and do not have a resolution at this time. Thank you. ***********

  Customer response

  03/07/2024

  Complaint: 21334579
  
  I am rejecting this response because:

  again No attempt to resolve.  I have even requested mgmt to contact me without success.  

  
  Regards,
  
  *********************

  Business response

  03/20/2024

  At this time, we are confused about ****************** rejection and his reasons. Our Sales Director at Cavender Chevrolet has been talking to **************. They spoke on Saturday the 9th and Monday the 18th. He has also been texting him in between calls. Please discuss this with him and let's try to conclude this conversation and let him and the Sales Director resolve this. Thank you! ***********

  Customer response

  03/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********************

• Initial Complaint

  11/13/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I bought a vehicle from them in the fall of 2021 with an extended warranty. Well, they sold me part of a warranty that they were not supposed to & I didn't find out until I file a claim. I emailed Cavendar in February of 2023 & they responded by informing me that they will cancel the warranty & I should receive a check 6-8 weeks later. We'll, that time frame past & I called up there & they informed me that the paperwork wasn't filed, so I had to go through the process again & it would ***********-8 weeks to get my refund. It's been 9 months since the beginning & no refund & I was calling 2-3 times a week asking for someone in charge, but they kept giving the same excuse that the person in charge is out of the office & they will call me back which is a lie.

  Business response

  11/29/2023

  Our Sales Director spoke to ************ and they are giving **************** back 69% less $50 cancellation fee. **************** is aware of the reimbursement. Thank you. 

  Customer response

  11/30/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********************

• Initial Complaint

  01/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Traveled from ******* Texas to Boerne Texas to purchased a 2018 Chevrolet Tahoe on 12/21/2022 from Cavenders Chevrolet. Tahoe was beautiful and decided to purchase it. On my drive back to ******* front passengers side tire pressure monitor gave out. Purchase it and repaired out of my pocket. Vehicle seemed to be working great. Traveled with family to ******* ********** and our way back on 1/6/2023 (2 weeks 2 days from purchase date) family and I were left stranded in Lamesa Texas. Took Tahoe to local Chevrolet dealership to find out we needed a new transmission ($5,996.56). Family and I had to rent a vehicle to get back home. Contacted Cavender Chevrolet just to be left on hold and later they hung up. Decided to stop by on our way home on 1/7/2023. Spoke to sales manager and said hed have to talk to his director to see if we can be helped. On Monday 1/9/2023 I received a call from the sales manager stating that they can do the repairs for $4,300.00 but I would need to take (tow) the Tahoe to them. Tahoe is at a Chevrolet dealer 5 hours away from Cavenders Chevrolet. This is a vehicle that was purchased from them for $30,000.00 and 2 weeks later Im told it needs a transmission and I have to pay out of my pocket. First payment is due on 1/20/2023 and already would need to spend $5,000 - $6,000 on a transmission.

  Business response

  01/23/2023

  Thank you for reaching out to us. ****************** understood and agreed that he purchased an 'AS IS' vehicle with no warranty from the dealer. He was offered an extended warranty and

  declined to purchase the coverage. Upon receiving the information about his situation, our Sales Director took the quote back to our Finance managers so that we could come up with a

  game plan to assist ******************. We were able to provide the same work quoted as the other dealer for $1,700 less than the dealership in Lamesa. I think it is important to note that the

  transmission did not fail immediately upon leaving the dealership. The Tahoe was driven for over 2 weeks including a 5-hour drive back home and 840 miles to **********. We want to

  assist customers in this situation however there also has to be merit to selling a vehicle 'AS IS' and the customer agreeing to accept the risk of purchasing a vehicle with higher miles and

  higher risk. 

  At this time, ******************************** has declined our offer for repair.  Thank you. 

  Customer response

  01/24/2023

  Complaint: 18713486
  
  I am rejecting this response because:

  Cavender did offer to do repairs for $4300.00 which in fact is $1700.00 less than the other dealership. Keep in mind that the vehicle was left not operational almost 5 hours away from Cavender dealership. Meaning that if I would have agreed with them repairing it for less I would have needed to hire a tow truck and have it towed to Cavender. Towing would have been over $1000.00 easily. I then asked them to provide me with the $1700.00 savings and I would provide that amount to the dealer where the vehicle was left stranded and I would pay the $4300.00 Cavender was charging me for repairs to the dealer where vehicle is located which Cavender responded that was not an option. Again keep in mind this is a vehicle bought from a dealership where they supposedly do an inspection before selling the vehicles and 2 weeks later vehicle has a bad transmission with metal shavings in it. It doesnt matter if vehicle was drove for ext. miles. ** it wouldnt have happened in 2 weeks it would have happened 2-3 months later and my case would have been worst. There is a reason why we as consumers go to well known dealerships expecting well be purchasing a good vehicle. Not a $30k vehicle that leaves me and my family stranded 2 weeks later in the middle of nowhere.
  
  Regards,
  
  ****************************

• Initial Complaint

  07/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My husband and I purchased a certified used vehicle from Cavender Chevrolet in July 2021. Less than 1 year after purchase, the vehicle is malfunctioning. It had been driving fine til about Mid-March when the vehicle suddenly stopped working. The original battery in the truck was completely dead (we were unable to unlock the doors, no lights would come on, and the vehicle wouldnt start). We then purchased a brand new battery from AutoZone and within two days, completely killed the battery again. We took it into service in May 2022. The service technician chalked it up to a loose battery terminal and tightened it up and the vehicle was ready the same day. After we had retrieved the vehicle, we encountered the same issue-the truck was completely dead. We then contacted the dealership again and they advised us to bring it in and that they would take another look. At this point, the vehicle has been serviced atleast 4x for the same issue (most currently in the shop for a consecutive 37 day period) and everyone is still stuck scratching their heads and cant provide us with any answers. We have given the multiple opportunities to fix the problem and it doesnt seem to be fixable at this point. Our vehicle is still under the covered under the manufactures warranty. At this point I have been in contact with the service technician (****), the service director *********** and the store director ******* All of which have not provided us with a resolution in an ample amount of time. At this point, my only resolution is to cut our ties with the truck. Its a complete dud and I dont want to be stuck with a defective vehicle. The dealership sold me us a defective truck and has yet to make this right. They store director has even expressed that he doesnt believe it is fixable. He agreed that his team has not done their due diligence in repairing the vehicle. At this point, I would like all money returned to us for a defective vehicle.

  Business response

  07/21/2022

  The service manager has been keeping in touch with customer and as of yesterday afternoon she confirmed that the vehicle is no longer draining and is ready to be picked up.  The customer has been contacted that the vehicle is ready, and they were waiting for her to return their call or come and pick up her vehicle. Thank you. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩