4 Customer Reviews
Sort By
Review from Shalara M
1 star07/16/2024
Do not take your family here!!!! Our third rental was an unregistered vehicle that had not been inspected since *********************************************************************************************************** 100+ temps WITHOUT AC or cruise control to find parts and/or a mechanic.Our first two rentals (2001 and 2017) had zero issues, so the lack of customer service wasnt evident until we had dangerous problems on our 2024 trip and then they left us on our own, with a piece of garbage RV falling apart around us in the sweltering summer heat. The manager (*******************) left for the day without calling us back, knowing our predicament, after being repeatedly asked to call us back over several hours.We eventually fixed the issues (over and over) and ADV offered ONE day free, but we had to rearrange our whole trip at the height of travel season to accommodate the issues with our existing reservations, so we wound up needing additional fee extra days to get home, but the 4th of July closure made it so we couldnt return it until SATURDAY. Guess who had to pay for those days we didnt need? We did. We were supposed to be home on the 29th, finally got home on the 3rd, and had to pay in advance through the 5th because of their mechanical problems.When we brought it back, we received ZERO APOLOGY for our hardship and were NOT allowed to speak to the manager we repeatedly asked for who was standing right out front and totally ignored us.We originally paid $5,234.20 for two weeks and had to pay $1,061.70 for the extension, for a total of $6,295.90 plus another $865.29 in hotels, rental car and ber to try to resolve all the problems.Ten days after we returned the *** the ONLY response has been a $347.69 refund, which comes nowhere near to covering the extra hotel and rental expenses we incurred and submitted for reimbursement, let alone the extra days we had to reserve. No phone call, mail or email to communicate any resolution.Review from Cesar V
1 star06/20/2024
During check out **** didnt bother to verify the fuel, took a picture of almost full tank, claimed the vehicle was inspected during make ready for check out, I noticed the power cord was missing. Went through the quick how to orientation and was sent on my way. The ** was shaking violently, I assumed because of all the construction. I make it home and thoroughly inspect the tires. Find driver side steer tire scalloped causing the problem. Call them and send photos of damaged tire. They send to a hole in the wall tire shop, after stating they are waiting for me, have no clue what I wanted and have no tires that size. Let them know the situation and then get a response from the manager ******************* , who then ask if they can move a back tire to the front, then he said the mechanic told him its normal for a tire to be like that and it will be OK, I'm explained they are not the same tires and explained i have my CDL over 10 years and none of this is OK, I finally find a shop with the tire and have it replaced at my cost because apparently they closed out my contract , tire shop stated I was lucky it didnt blow out. Finally make it home and find the breaker for the A/C tripped so I cant run both A/C units. To 150 mile trip the A/C never cooled below 85/86 degrees and we traveled at night. During trip drove over mildly bumpy road and I could only go 40/45 mph in a 70 mph. Finally get to our site make the connection to 50amp service and both A/C units running to find front A/C will only go to 80 degrees. Call the supposed 800 number to be told take it to a shop. Next day we **** it up because its Sunday and no shop is open, well at 10:30 at night the rear A/C stops working due to a bad sensor reading its 30 degrees and wont turn on. We decided this isnt worth it and return home. Cut our trip short 4 days and return the **. In the end I know they lied about any inspections because the state inspection was past due since 4/2024. DO NOT RENT FROM HERE.Customer Response
07/02/2024
**ll ongoing issue with this ADV, I returned the vehicle on June 18 due to A/C problems and was accepted and no concern to make any repairs so I can keep the rental going. On July 2 I contacted ***** thru text message and here is EXACT conversation: ME: ***** this ************** returned 5154 on June 18, checking on status of reimbursement. ADV: ** responded to your BBB complaint; I will formally give you another response as well soon. ME. The tire reimbursement should not be part of that, it's past the 10 days already. (tire was purchased on June 15, 2024). ADV: ** are going to definitely reimburse you back for the tire you purchased and of course your damage deposit. Per contract you had booked out till the 22nd of June it has not been 10 business day per our contract and signed agreement. It is also July 4th Holiday week. ** appreciate your patience. As per their own contract under MOTORHOMES. Section A. Refunds will me made within 10 business days from the date of check-in provided there is no damage to vehicle. This vehicle was checked in June 18,2024 and accepted by ADV with only a form for reimbursement given to me. These are the poor business practices that this place has adopted to be norm.Review from Carlos C
1 star07/14/2023
We rented an ** from this place and it turned out to be a piece of junk, and beyond, all that you can think of went bad, from nonworking appliances to the generator, ac, and fire alarm beeped throughout the trip, window screens falling, it seemed that the ** had electrical issues. We paid $1500 for a few days of misery, The saddest part is that management making decisions for our bad experience doesn't seem to acknowledge the full picture, price, and not to mention the sentimental value that is put into a family trip that becomes shattered by the bad experience. I wrote a 4-page lengthy letter with all issues in detail, but apparently, management thought giving 1 free day rental was fair. Our experience with this company was everything but an American Dream Vacation. I literally feel that I threw away $!K in cash. It's SAD that companies do this to hard-working people. DON'T rent from American Dream Vacation at ****** or you will regret it! I have to check at least 1 star for posting purposes, but this company doesn't deserve even one star.Review from Leiane O
1 star09/27/2022
No training. Told to watch a ******* video. Rear air was barely putting any air out. We developed sinus infections from the filthy loud air conditioner, which turned into COVID. Sick, our faces swelled up, could barely walk & vomiting, called and they told us, to return the ** by the front entrance, leave the keys and go away. Was like traveling in a tin can without engine power. Total nightmare, missed our Grandmother's 100 year birthday. Never made it to our destination, because it was so uncomfortable. Worst dream vacation ever.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.