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ComplaintsforMiller's Garage
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Complaint Details
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Initial Complaint
12/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I took my SUV to Miller's Garage for suspension issues, namely blown out air shocks. They installed new shocks (bypassing *** ride factory suspension at my request, which also mentioned putting air shocks on it). After getting vehicle back, it was/is apparent the new equipment wasn't able to support the weight of a GMC YUKON XL DENALI. I stopped by this business about a week later, expressing my displeasure of their end result and asked mechanic to have business owner (***** Miller) to call me to see what he could do to fix the problem. He never called, so after 30 days I wrote a review as a local ****** reviewer that was honest and tough detailing they had not contacted me to resolve their shoddy work on my Denali. November 18, 2022 I stopped by the business with the owner there. He immediately told me he didn't appreciate my review. I responded with "I don't appreciate having to hunt you (Mr. Miller) down. He said if anything it was defective parts perhaps. I said I did not want the cheap junk replaced with more cheap junk...I wanted regular air shocks to resolve the rear suspension problem. He said I'd have to make up the difference (after paying him $1600 for inadequate parts). I then agreed to let him put a new set of the same shocks that was put on, with a 12 month warranty. He then refused, asked me to leave his property. After refusing to work on it, he had a 400 pound man stand on rear bumper, saying it looked OK to him. He had no right touching my Denali after refusing to honor warranty and throwing me off of his property. I just wanted the shocks to support the vehicle as it drags bottom with any rut/incline on roads, driveways, without fail. At this point, I'd like to take it to a GM Garage for repairs that he should pay for...he did refuse to honor warranty, I think someone who actually knows GMC products should do the repair. I'm a disabled senior citizen, who now wonders if that's why in part they thought they could fool me with junk.Business response
03/17/2023
Business Response /* (1000, 5, 2022/12/19) */ We have spoken to Mr. ****** and when he came to the shop he was very vulgar and aggressive. We have a video proving there is nothing wrong with the vehicle and we have him on video flipping all of us off and cursing at us and threating us and trying to provoke a fight . This man is unpleasable , and he is confrontational and we will not be bullied or harassed anymore. Our shop has a wonderful following with our community and our reputation speaks for itself. I would like to see this matter go to court and we will be filing for harassment against Mr. ****** and slander.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.