Business ProfileforMcMahon Plumbing

Do not use, I would never recommend them to anyone!!! We called McMahon on Dec 30th they were supposed to snake the sewer lines, we told them (when we called) they were going to need the big auger to bring it out. The appt. Was at 8, the guys didn't get out of the truck until after 8:10 (they charge hourly) they did not bring the correct size auger with them, spend 20-30 mins trying to get it unclogged with no luck. The auger they bring was only 100ft (with the small diameter cable) they snaked the line once with the whole line and nothing, go in for a second try and only go 75ft and quit. Tried to tell me it's old pipes and that there is roots in it. When I told the worker it was PVC pipe less then 6 years old, he had the audacity to ask me how I knew. (Did I ask you how you know how to plumb?) They said they would need to go get the bigger auger, which I was under the impression was going to be $135, it was only $10 and they failed to inform. They think the clog is more than 100ft, they said the bigger auger it's 120ft and stops working at 100ft, (the power of the auger was not as good) at this point they are claiming the bigger auger is not going to do any justice. I'm already over 45 mins into my hour and I said okay we will just leave it alone until my husband gets home (they give me a quote on new sewer line ($5,000.00).... That I don't need) and proceeded to charge me $125.00 keep in mind the job was not completed and problem not solved. Later that day we saw another plumber working on the neighbors pipes, we stopped and talked to him. Bradley Earp unclogged the line with the big auger they should have brought to begin with (he said the one they used was never going to be big enough, they should have known to not even bring it) his auger was 85ft, and told me that If he couldn't get it unclogged he wouldn't charge me. He got the clog unclogged in less than 30 mins. Much better service there. A one man team and true professional. McMahon will record what's going on without telling you, which is whatever because I was not lying about what I said but it's against the law to not at least tell you that your being recorded. When my husband called to speak with them, they said they would give us a refund because they were under the impression that the job was completed. Few hours later one of their managers stops by and says that they offered to go get the bigger auger (no clarification on price or that they wouldn't charge me another hour.) He said "I'll go listen to the recording and see what was said and call you back" (basically calling me a liar). They never called back to discuss the refund.... They ended up never giving me a refund, so I called a week later to see what was going on and he said he wasn't going to give me a refund because I sent them away. When I tried to explain the chain events to the (manager) he hung up on me and proceeded to ignore my calls. I 100% do not recommend this company. They sent 3 people for a 1 man job, and tried to drive up the price by bringing the wrong equipment and charging us for a new sewer line, that's completely unprofessional and dishonest. If you use this company good luck!

Wow, we apologize that you feel like you had a bad experience with us. We strive to give great customer service. We were told not to get the bigger machine and that you wanted to hold off. We were never asked if we would charge to go pick up the other machine (there is no charge for that). They came with 3 workers because other jobs for their day required that many, it was no additional charge for you to have 1 or 3 workers. The sewer machine that was brought usually successfully clears lines, however when a bigger machine is needed, we gladly go and get it. Our trucks are not big enough to travel with all our equipment. Our crew estimated a cost for a new sewer line because it was discussed as a possibility. They felt they were being informative. We truly have great employees who have worked hard to learn the trade, so if they ask questions, they are simply assessing the job. Since you decided to have another company complete the work, you wanted a refund for the work we did and called yelling at us. We asked you to lower your voice so we could communicate effectively, but you did not. Our crew worked hard to NOT get paid because you did not want them to finish. If they could not finish the job, we would have referred you to a company we thought could take care of you. We will continue to train our employees and hope our customers continue to appreciate the service that our crews are working so hard to provide. Thank you for your review, we wish you the best.