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Find a Location

Brenham Gutter Specialists has 1 locations, listed below.

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    Business ProfileforBrenham Gutter Specialists

    Gutters

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1601 Leslie D Ln, Brenham, TX 77833
    BBB File Opened:
    9/21/2016
    Years in Business:
    8
    Business Started:
    4/29/2016
    Type of Entity:
    Corporation
    Alternate Business Name
    • Brazos Valley Softwash
    • PLP Collective LLC
    Business Management
    • Mr. Robbie Russell, President
    Contact Information

    Principal

    • Mr. Robbie Russell, President

    Customer Contact

    • Mr. Robbie Russell, President

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/01/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    I hired Brenham Gutter Specialist (BGS) to install gutters on my home and two metal building. I paid half, $3,016.50, up front. BGS install the house but left. They returned to install leaf guards and from the ground I could see they had compromised the shingles. I found water would stand on the roof and over 1" standing on one of the gutters. Using a ladder I could see compromised downspouts by bending "V's" in every single section. They did not use industry standard Gutter Outlets but rather cut and bent gutters to accommodate screws connecting 3x4" downspouts and most openings were only 1-2".Leaf guards they promoted were to s**** to the gutters and eve of the house adding strength. They installed under shingle leaf guards which compromised the shingles. They returned to correct this after I complained and repaired to some degree some of the downspouts. Instead of changing the leaf guards they bent them and some of the roof edging. They did not repair the downspouts against the house. With the downspouts bent into "V" shapes they are permanently compromised and the joints to not fit tightly. On the front of the house they have a downspout pointing the wrong direction. The idea of gutters is to channel water away foundations. They merely channeled it to the other side or into the flower beds which backs up and overflows.They corrected to some degree the gutter on the back of the house that held over an inch of water but merely lowered the downspout end leaving a gap between the roofline and top of the gutter. That allows water to get behind the gutter and drip. The downspout there is turned 90 degree from what is should so there is no way to repair it. I requested Gutter Outlets be installed and the gutter on the back needs to be replaced.They offered some refund as well as a complete refund if I took the gutters down and cut them up. They backed out of the complete refund and I have seen nothing of the partial refund after two weeks.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Richard G

    1 star

    07/26/2023

    Beware -- Very poor quality work, no follow-up, commits to call and schedule a service visit to fix their original installation and then never call. Considering I spent over $5k for my gutters around the whole house and shop, you would think they would be responsive. But no. They have a voice mail but do not return my calls. So now I will have to hire another company to come fix Brenham Gutters poor quality work. They apparently hire workers that do not know how to read a level since my gutters are higher on the end with the downspout and lower on the other end which means they hold water all the time, an no, there are no restrictions in the downspout... it's gravity holding the water in the gutters. I highly recommend you do not use this company!!!

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