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Find a Location

Germania Farm Mutual Insurance Association has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Germania Farm Mutual Insurance Association

      507 Highway 290 E Brenham, TX 77833-5709

    • Germania Farm Mutual Insurance Association

      1119 Fm 1125 Bowie, TX 76230-9060

    • Germania Farm Mutual Insurance Association

      2205 Rolling Oak Ln Garland, TX 75044-7833

    Business ProfileforGermania Farm Mutual Insurance Association

    Insurance Companies
    Multi Location Business

    At-a-glance

    Customer Reviews

    1.27/5stars

    Average of 22 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    We provide insurance to Texans.  

    Products & Services

    This company offers property, casualty, liability insurance for automobiles and boats.

    Business Details

    This is a multi-location business.

    Find a Location

    Germania Farm Mutual Insurance Association has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Germania Farm Mutual Insurance Association

        507 Highway 290 E Brenham, TX 77833-5709

      • Germania Farm Mutual Insurance Association

        1119 Fm 1125 Bowie, TX 76230-9060

      • Germania Farm Mutual Insurance Association

        2205 Rolling Oak Ln Garland, TX 75044-7833

      Location of This Business
      507 Highway 290 E, Brenham, TX 77833-5709
      BBB File Opened:
      2/1/1990
      Years in Business:
      127
      Business Started:
      8/31/1896
      Business Started Locally:
      8/31/1896
      Business Incorporated:
      11/10/1980
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Germania Insurance Companies
      Business Management
      • Mr. Trey Hardy, Secretary/Treasurer
      • Mr. Brandon Keller, President/CEO
      • Mr. Lance Ondrej, Senior Vice President
      • Ms. Lauren Maass, Marketing Coordinator
      Contact Information

      Customer Contact

      • Ms. Lauren Maass, Marketing Coordinator
      Additional Contact Information

      Fax Numbers

      • (979) 277-1900
        Primary Fax
      • (979) 830-7589
        Other Fax

      Phone Numbers

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      09/19/2023

      Complaint Type:
      Customer Service Issues
      Status:
      Answered
      July 30,2023 I had a hot water pipe leak, immediately had the plumbing company and restoration company come out to begin the process of mitigation. I then filed a claim with my insurance company Germania it started out fine until it came to the restoration pricing not matching the insurance companies quote. Three weeks ago Germania agreed to have their company plus the restoration company come out together to walk-through pricing to resolve the claim it has been three weeks and I cannot get my insurance company to call me back. I have sent multiple emails voicemails text even reached out to my adjusters boss twice with no call back or resolution.
      Read More

      Customer Reviews

      22 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Aaron R

      1 star

      05/19/2024

      Having been with Germania for over 30 years having auto coverage and over 14 years with home ins., I recently got a slap in the face. Filed a claim on my roof because of hail damage. The adjuster who came out (with only 6 years under his belt) had an excuse an reason for the roofer (with 24 years of experience) on the day if inspection. The adjuster had the nerve to tell me he had been on more roofs in 6 years than the roofer had in 24 YEARS!!!! REALLY. But the saddest part is that after 14 years of home ins. w/ Germania and having paid over $40,000 to them with NO, I repeat, NO claims filed on my house, my claim was DENIED!!!!! It was like the adjuster had just finished reading "Reason to Deny a Roofing Claim." It was so scripted and rehearsed. Then after talking to his supervisor I got the same scripted act. I would have rated a 0 star or negative star based on my years with Germania and the scripted act.

      Germania Farm Mutual Insurance Association Response

      05/20/2024

      Hi *****,

      Thank you for bringing this to our attention. Please send an email to us ******************************************************** with your full name and policy number, so we may escalate your claim to our leadership team. 

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