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ComplaintsforBrown Heating & Air, Inc.
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Complaint Details
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Initial Complaint
07/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Date of Transaction: 7/10/23 and 7/12/23 Upon arrival close to noon, told tech the outside unit was not running and the house was not cooling, I told him I had turned the unit off inside. Tech said he was going to find out what was wrong and fix the problem to get the ** working. He asked me to go turn the unit back on. Throughout the entire process tech was calling back and forth with his dad and face-timing to show him the unit. Tech replaced the capacitor and told me he needed to add freon, was it okay with me because it cost 70.00/lb, he added 3 lbs according to the invoice. He thought he had it running but it blew the breaker. He never could get it to work. His dad came close to 5pm and said he got everything wired, that he had to bypass the defrost board to get the ac working, but he would need to come back around september and replace that or our heat would not work. The air worked the next day, 7/11, but by the morning of 7/12, we were having similar issues. So I called them back. Tech returned and then replaced the hard start. Had to come back because he left some tools and did not secure cover. Upon return states he lost check and asked for another. I told him I would write another minus the stop payment fee of *****, so he shows that as a discount on invoice. It still was not cooling the house, so I called tech and informed him. He said he didnt know what else to do and would have to get with his dad, that it might not be cooling because of the excessive heat outside, for us to wait until after dark to see if it would cool. My husband then called him and he said he and his dad would come after he got off work, but they did not return or call back. On 7/13 I called another company and his description as follows: found compressor not starting. Found wired incorrect(start kit). Rewired, still no start. Found start cap bad, replaced and checked operation and amps, all good, washed cond coil and checked freon
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.