ComplaintsforReilly- Chance

• Initial Complaint

  03/21/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I placed an order on 10/16/2020 for custom window treatments totaling $5520. I still have not received my merchandise or a refund. On multiple occasions, Ive been promised I would receive my product by certain dates but they never came. The owner, *****, has now told me the fabric is on back order for 2.5-3 months even though this was ordered 1.5 years ago. This is the second time Ive been told the fabric was on back order with no such results. I was promised in a October 2021 that I would have them delivered to my house in November of ******************************************************** until 3/18/2022 when she said it was back irdered again. Do not do business with this woman.

  Business response

  04/22/2022

  While this order initially was taking longer not only due to us (like every business) being shut down for quite a while due to Covid, I personally was out 3 months along with a stay at the hospital fighting Covid. That ran us behind on everything. But here is how everything actually unfolded...

  When ************************* placed her drapery order, there wasn't a firm price settled on because she continued to change her mind and also did not have measurements of her windows with her. Therefore, we never arrived at a total in the beginning. But she was completely aware that she would indeed be being charging sales tax once it was all settled.

  I had a lot of orders come in thru our online store from ****** around this time, and every single order was giving a high 'fraud alert'. All the orders went thru, but I was still concerned because we have never had that happen. I asked her about it. She assured me there wasn't a problem, and that it was all her cards.

  Closer to the time we were preparing to complete her drapery order, I was contacted by a former employer (a dentist she worked for) asking me if I could help verify some charges that were on stolen credit cards that were from insurance companys that paid her. (She explained that that is how she gets paid from the insurance companies, on credit cards that are mailed to her office, and that ****** had been stealing them.) I was able to provide her documentation confirming several of the charges ****** had made on the stolen cards. The dentist also confirmed that cash from customers paying their bills had been discovered stolen.

  The former employer further shared that before she knew about the stolen insurance cards, she had had ****** arrested for stealing her prescription pads and forging her signature to get drugs for her and her family and friends. Apparently, this employer spoke to the next employer of Tawanas, another dentist, and discovered she was running the same scam there. I understood her to say that they would be joining efforts to file charges against *************************. It was at this time that I haulted all communication, and also any work on her order. The dentist had asked that ****** not be made aware of the fact all this had been discovered so that they had time to find everything. As a small business owner myself, I know how hard it is to stay afloat these days WITHOUT employees stealing what apparently at that time had been discovered to be over $63k just from this ONE employer.

  I do not agree with the amounts that she claims to have paid. But again, I was very sick for a very long time. I responded to her texts (before I knew she was a thief and a con-artist) trusting she was telling me the accurate accounting. However, we do not take payments in from anybody of any kind without some type of documentation. I have documentation showing a payment for $1512. If she is owed other money, please have her provide the receipt/sales order. Otherwise, I will be sending her a check via certified mail for $1512.

  I have provided below the email correspondence between myself and her former employer with the attached fraudulent orders.

  In addition, I will be sending an attachment of her threatening me. My husband was a police officer for 7 years before joining the family business. He took her threat seriously and contacted the local police here in the town our store is located. His view is that in todays climate, all threats need to be taken seriously, and that he felt ****** had already proved she had no problem with making felony criminal acts.

  We want this resolved and behind us. But her accounting is not correct. And I certainly don't want to reward her in any way for being such a horrible human being.

  ***** Williams 

  ************

  COPY OF MY EMAIL CORRESPONDANCE WITH ***************************** FORMER EMPLOYER

  Thank you so much for speaking with me today.
  Here are the transactions that I have. Please verify who the purchases were made with. I'm confident they are ******** purchases, but I would like to verify with your records please!!
  Thank you so so much for your help!!
  ************************** (nee ****)
  
  SP * REILLY-CHANCE COL                  ****** 9/26/2020
  
  SP * REILLY-CHANCE COL                  ****** 4/28/2020
  SP * REILLY-CHANCE COL                  ****** 4/28/2020
  SP * REILLY-CHANCE COL                  ******* 4/21/2020
  SP * REILLY-CHANCE COL                  ****** 4/18/2020
  SP * REILLY-CHANCE COL                  ****** 4/16/2020
  SP * REILLY-CHANCE COL                  ****** 4/2/2020
  SP * REILLY-CHANCE COL                  ******* 4/2/2020
  SP * REILLY-CHANCE COL                  ****** 4/1/2020
  SP*REILL HTTPSREILLYCH **  ** ********* ******* 3/31/2020
  SP * REILLY-CHANCE COL                  ****** 3/29/2020
  SP * REILLY-CHANCE COL                  ****** 3/26/2020
  SP * REILLY-CHANCE COL                  ******* 3/25/2020
  SP * REILLY-CHANCE COL                  ****** 3/21/2020
  SP*REILL HTTPSREILLYCH **  ** ********* ****** 1/20/2020
  SP*REILL HTTPSREILLYCH **  ** ********* ****** 1/20/2020
  SP*REILL HTTPSREILLYCH **  ** ********* ****** 1/15/2020
  SP * REILLY-CHANCE COL                  ***** 1/12/2020
  SP * REILLY-CHANCE COL                  ***** 11/24/2019
  SP * REILLY-CHANCE COL                  ****** 11/20/2019
  SP * REILLY-CHANCE COL                  ****** 11/20/2019
  SP * REILLY-CHANCE COL                  ****** 11/15/2019
  SP * REILLY-CHANCE COL                  ****** 10/29/2019

   

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