ComplaintsforLuke Fruia Motors

• Initial Complaint

  02/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My vehicle was sent to Luke Fruia for repair after a car accident. After the first few months, the contact my husband exchanged texts with continually promised the car was near finished. It has now been over 11 months. There was a point in November when it was stated that the car did not pass calibrations and a new quote would need to be submitted to the insurance and no timeframe on repairs could be provided. My husband always initiated contact for updates, even for the one above. They never reached out even after promised dates had come and gone. There were times when his contact at the service department wouldn't even text him back. It is going on one year that they have had my car, during which time I have paid well over $10,000 in car payments and insurance. I sent an email yesterday and although I did not receive a reply, my husband received a text with a link to portal we had never been provided with before that contained one document with a check in time with today's date and a promise time with today's date at 6 pm. Only one document in the portal with a picture of the car and VIN, despite the car having been there since March of 2022. It has been incredibly frustrating. Their lack of professionalism is disappointing and their attempt to repair a car in that state, in my opinion demonstrates sheer incompetence. They never should have agreed to undergo a repair that would cost over $50,000 and take nearly a year to complete.

  Business response

  03/28/2023

  Please let us know if you have any other questions. Thank you!

• Initial Complaint

  02/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  May 2018 I was involved in accident and Luke Furia was exchanged of replacing the motor and making sure they were doing their job giving me a functioning vehicle. September 2022, I got my 2018 Chevrolet Malibu back since the accident. Im 2 to 3 weeks the vehicle was blowing black smoke took it back to the dealership. The advisor told me there was nothing wrong and was reset. October 2022, took the Chevrolet Malibu back again to Luke furia it was burning gas, blowing more black smoke and it was shaking. This time the advisor said it was PC Valve that it need to be fix. Which PC Valve was replaced and continued doing the same thing, the advisor was ignoring me November 2022, the third time the Malibu got worst which I got stranded with my kids in the entrance of San Antonio TX. I called the advisor, frustrated and really mad of the situation of the 2018 Chevy Malibu. The car was continuing blowing black and lighting up stabilitrak on and off, reduce engine. The advisor didn't care that I got stranded with my kids and ignoring me of everything I felt discriminate in many ways. I never had I bad experience with Luke Furia Motors. Now, he wants to blame me it was my fault which I have been taking the car in and out of the shop and plus supposedly the motor just had 3 months warranty, which I was not told of that warranty, I was verbal told 12 months, I believe he is just not doing his job correctly or he just don't care because I'm a woman. Evertime, I need some update. I need to call 4 or 5 time in one day. The advisor wouldn't pick up, I talked to Chris Cisneros and it seem they are to busy to help me with my situation or he will just transfer the call to the advisor and I don't get resolution of my situation and my vehicle is been there in the shop since November and I still need to be calling them but Chris Cisneros wants my car out of the dealership because it's taking space. The dealership was paid every cent to fix my car not to messed it, I'm still paying a vehicle every month plus the insurance which the Malibu is just park in the shop. I need my car fix so I could work well, I have a hard time to move around specially to work right know I'm behind with my car payment for not be able to go to work. I just don't know where or who to go too. I even try to talk to the GM John Edge and he hasn't called me. The dealership should have all the records of my vehicle. I have gotten stress and anxiety how to resolve the situation.

  Business response

  03/21/2023

  If customer needs further information or wants to contact us, she can reach our GM, John Edge, at 956-541-3141. We look forward to finishing her repair which is what is currently happening as noted above. Thank you!

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