Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Verizon has locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    ComplaintsforVerizon

    Cell Phone Equipment
    View Business profile
    View Business profile

    Need to file a complaint?

    BBB is here to help. We'll guide you through the process.

    File a Complaint

    Complaint Details

    Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

    Filter by

    Showing all complaints

    Filter by

    Complaint Status
    Complaint Type
    • Complaint Type:
      Customer Service Issues
      Status:
      Answered
      We went in to Verizon in August 2023 and they told us the towers were operational in the Zephyr and Mullin area and sold us a Verizon wireless phone and internet plan. We had service in Brownwood - but had no service in our hometown of Zephyr and at our farm at Mullin. Verizon continued to tell us that the service was there, but they were experiencing problems. We were patient for three months and still had no service. Finally after complaining for three months that we were paying for a service that we were not receiving - Verizon admitted that the towers were not operational due to needing work and that it may be 6 to 9 months before we would have service in our home at Zephyr and at the farm in Mullin. Towers in the Brownwood area were operational - but that did not help our needs. We cancelled our service and went to another provider and a month later my debit card was charged $93 dollars and I went into Verizon and complained that were had been out a lot of money for a service that we did not receive and I felt like they should at least return the $93 that just received. I explained that we were mislead and lied to for three months and then a month after cancelling we were debited $93 and this complaint was ignored. So I signed onto my account and cancelled my debit card and then a month later I was billed $497 for a phone that was not working and another monthly charge. I called Verizon Customer Service and told them how I had been lied to and mislead and I felt like Verizon should refund some money and cancel this $497 charge. I was told by Customer service that I did not have to pay the $497 and I would not be refunded any money paid and that they would sent a prepaid box to our home address and we could ship the bad phone to the Verizon Whare House - this all happened in November2023. I never received the prepaid box. Then in June 2024 Verizon messed my credit up by claiming no payment of $497. My credit score dropped 80 points. I want that corrected!!

      Business response

      08/07/2024

      Our location can not fix this. It needs to go through corporate. **** ****** ** *** ********* *** ***** ** ****** ***
      ###-###-####

    Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.