ComplaintsforShammy Car Wash, Detail, Oil & Lube Center
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Complaint Details
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Initial Complaint
04/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Date of transaction 4/3/2024.Amount of payment $23.95 Services promised Shammy Basic $23.95 Exterior Wash Vacuum Dust Interior Clean Windows 2 Stage Wheel Cleaner Spray Wax Fusion Rain Repel Towel ************ Services left the cloth seats of my vehicle completely wet and will result in vehicle having mold inside. The business has denied any wrong doing.Business response
04/16/2024
In regard to the complaint of **************, we reviewed our security cameras and found that the sunroof was closed, and windows were all rolled up. One corner of the headliner near the sunroof was wet, which would not be consistent with the sunroof being opened. The headliner along the area that was opened would have all been wet, in the case of the sunroof being open. Shammy Car Wash uses high volumes of water to wash vehicles, we do not use high pressure applications in our tunnel. I do not have an opinion on how the corner of the headline and seat got wet, but I do know Shammy Car Wash took the appropriate steps before sending the vehicle through the wash, as we do with all other vehicles at our location.Customer response
04/16/2024
Complaint: 21527424
I am rejecting this response because:This business does to some kind of pre wet of the vehicle with a hose and this is when I believe the incident occurred.
Regards,
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.