ComplaintsforBlack Diamond Limo, LLC
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Complaint Details
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Initial Complaint
02/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I hired Black Diamond Limo in Oct or 2021. After multiple attempts to remedy the situation without any luck, I'm forced to submit a complaint in hopes of a solution.The issues began when the Vehicle we hired arrived late, Which we were happy to overlook in hopes of still having a positive experience since we can understand things sometimes happen beyond our control.Within a half-hour into our trip, the limousine got a flat tire and we pulled off onto the side of the road.We got in touch with BlackDiamond limo and informed them of our situation. the vehicle did not have a spare and we were told a mechanic was on the way.After much time waiting we reached out again and finally, someone brought a spare tire which was also in bad shape. The stud bolts on the wheel were badly stipped and the tire was not able to be replaced. I called a mechanic myself and he was finally able to replace the tire.By this time all of the time we had set aside for the night had passed and we were left with only the terrible experience of a ruined event, having been stuck on the side of the road for hours and fixing the issues myself. as well as a **** for services not rendered.
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Contact Information
2121 E William Joes Bryan Pkwy Ste 6612
Bryan, TX 77801
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.