ComplaintsforAt Home Properties

• Initial Complaint

  05/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company was bought out by another party when I was in the move out process, due to this the new management 'lost' all my paperwork and all the paperwork stating the various issues wrong with the apartment apon moving in. They are now trying to charge me thousands for damage caused before I moved in, and stated on my move in sheets what was wrong, missing, or broken. Now I have a collection on my account that I belive to be a fraudulent charge. When I contacted them to question them and seek answers, they responded with, "Please have your lawyer contact our office for future correspondence. We will only discuss concerns with your lawyer moving forward." They are now refusing to talk to me and trying to require me to hire a lawyer to be able to talk to them, in hopes that I won't spend the money on a lawyer and they can get away with their shady shenanigans.

  Business response

  05/01/2023

  Hello,

  According to the records with the collection agency, ************** has begun the proper dispute process with them in April 2023. Per company policy, we do not discuss accounts that have been turned over to the collection agency or to tenants that say they have a lawyer. We request they have their attorney contact **, if applicable, or we refer them to the collection agency.

  His statement of the facts are false and defamatory. My company was not bought out, nor was the property. Same owner and management company throughout the term of his lease. 

  Nothing else needed to say to reply to this "complaint" other than to request you review the attached emails from him. He chose to communicate in a disgusting and disrespectful manner. We are electing not to engage with that. I will provide whatever additional documentation the collection agency requires, beyond what was provided to them upon his initial dispute of the account. I'm also fully prepared to present everything in court, should he choose to file. 

  Thank you,
  *****************************

• Initial Complaint

  02/13/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Attempted to clarify my obligation as a gaurantor on a lease. Asked a few questions on email was RUDELY TOLD THEY WOULD NO LONGER COMMUNICATE WITH ME. SO I RESPONDED RUDELY. You can clearly see the other complaints on here and the exceptionally rude responses by this company.

  Business response

  02/13/2023

  I'm simply going to respond with these attachments. His reply to my email that he conveniently left off of what he sent to you (disgusting, filthy language. I blurred some but left enough for you to understand the level of classlessness he uses. Keep in mind the tag line for his company is "Providing solutions in a professional manner." 

  He mentioned contacting his "legal department". So, per company policy, I told him to have his attorney contact us and that we will have no further communication with him. Apparently this isn't the first time he has acted like this with his son's leasing agent. 
  

  Please let me know if you need anything else. 

  Thank you,

  *****************************

  Customer response

  02/13/2023

  Complaint: 19396067
  
  I am rejecting this response because:
  
  Regards,
  
  *****************************

• Initial Complaint

  08/29/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We were tenants renting a property from them. During our 2 year lease they were rude and could not get them to fix any damages on the property. After leaving the property in great shape and clean, followed the check out procedures as listed and nearly $600 was docked from the $850 deposit. When called they said they only had to legally provide the itemization of security deposit. They have lied and stolen from me. I did not document the unit before departure so this turns into a he said she said case. I have read several reviews of them stealing peoples deposits. I called them and ********************* was defensive and angry when questioned about the deposit and ended up slamming the phone on me and laughing. I want people to know how this company is stealing deposits as a revenue stream. We were charged $300 for light bulbs when they were all working when we left, mind you there were probably 10 light basic bulbs in the entire home.

  Business response

  08/29/2022

  First, I will address the false statements - Every work order the tenant submitted was completed. The property was not left in "great shape". ***** did not "slam the phone on him and laugh". They were not charged $300 for light bulbs and finally we do not "steal deposits".

  ******* put in an email (see attached email with the claim highlighted) that he has pictures to document the condition of the property when they left. Now, he states that they didn't document it. This is further proof that he is not being truthful. The only truthful statements in his complaint were that he lived there for 2 years and that he was told all that is required is the Itemization of Security Deposit, which was sent to him. 

  Now regarding the deposit charges, $300 was charged for multiple light bulbs, multiple blinds and drip pans to all be replaced. The property required a full clean. The utility charges and administration fees are all permitted per the contract the tenant signed. The deposit mailing was returned to our office on 8/19. We reached out to let him know and inquired about a different address. If we were trying to steal his deposit, would we bother tracking him down to ensure he receives the refund and itemization? 

  We will not be adjusting his refund. Please let me know if you need anything else. 

• Initial Complaint

  02/18/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have been moved out of my property for over 30 days, I have contacted this leasing company over 5 times for my deposit back and every time they said they mailed it. Once I explain to them I have not received anything by mail they have just stopped all contact with me. I have a legal right to my deposit that I put down on the property.

  Business response

  02/18/2022

  All but ONE of her statements are completely false. The last contact we had with her was this morning. So clearly, we were responding to her. See attached image from our system. You will see that she emailed yesterday AFTER HOURS, and I still responded to her along with the property manager and ******** communicating via text message 30 minutes prior to her even sending this email. In her email to us last night, she stated that she was told to call us if itemization wasn't received in a week (two weeks ago) and she is just now contacting us, after hours. Further proof that her accusation of us having stopped all communication with her is false. She is the one who chose to wait an extra week to contact us. We do not control the ***** Once mail has left our office it is out of our control. She told the property manager and I, via email this morning that she received notice from the postal service today. (See attached email)

  
  There was no deadline for us to send the itemization, other than as quickly as we could, as she was not in compliance with the lease. She was not a stellar tenant and violated the lease more than once during her tenancy. 

  ******** needs to cease continuing to issue false statements about my company or I will be left with no choice but to pursue legal action. 

  Customer response

  02/18/2022

  Complaint: 16781901
  
  I am rejecting this response because:To your point I actually didn't wait two weeks I have screen shots of txt messages where I txted ***** exactly ONE week after I was instructed to do so.(Which was 7 days after the 30 days allotted) Also, I received a "letter" today that I thought was part of my deposit back because that was the impression I was under from ***** and *******. However I just received an itemized VERY INCORRECT piece of paper stating that I actually owe the company $700 after I put a deposit down of $1400. Including a $200 admin fee. A $500 fee for unpaid rent which I paid and $400 for a pet that I didn't have on my property. Its extremely discomforting that you all led me to believe I was getting any of my deposit back. I have multiple emails sent to ******* with NO response after I left the property on January 3rd, 3 or 4 emails were sent and I can show proof of these emails. I have a txt from ***** stating that they as a company have 30 days to send out my deposit which at this point its been 44 she even used words like "stop payment" when talking about what was mailed to me making me think there was an actual part of my deposit coming back. If an itemized piece of paper is all I was getting then I could have picked that up at the office. I am going to dispute all of the charges and I have contacted an attorney, and they gave me legal advice on how to move forward. I have a meeting with small claims court shortly today. 
  
  Regards,
  
  *********************************

  Business response

  02/18/2022

  Okay, we look forward to hearing from your attorney. 

• Initial Complaint

  09/07/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I subleased a place this past weekend and they business stoped communicating with me after I signed. The previous tenets let me know they put in service request months ago they were never fixed. I too put in these same complaints upon move in. I asked would they be cleaning or replacing anything (again after I signed the story changed). I was told the sublease is not move in as is. The previous tenets had 4 live in dogs and a cat and there was pet urine socked in the carpets and doors scratched up and tore off of the hinges. I spent over $500 cleaning the place myself just to try to be comfortable enough to move my stuff in since there was no turning back. The office pretended to be too busy to talk to me when I went in with my questions. I ripped up carpet myself in one room and the other rooms still need to be replace. My daughter Cant even stay because it flairs her allergies (we are not pet owners). I was also told the rent was $50 less and not I go to pay and it is not.

  Business response

  09/07/2021

  You signed a tenant change amendment taking over the lease; you did not sign a new lease. This means that you are taking the property as is. You just submitted work orders on 9/2, after hours. They are being assigned out to vendors so the repairs can be addressed ASAP. We are not required to replace carpet between tenants. If there is pet damage from the tenants you took over for, you will need to work that out with them. The rent, per the lease, is $1150. If the previous tenants told you something other than that you will need to discuss that with them. 

  I can assure you that we are not ignoring you as you have falsely stated. I would appreciate you not making false statements about our company any further. 

   

  I have attached the lease agreement and amendments for you to review. They are, and have been, available in your tenant portal as well. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩