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Complaint Details
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Initial Complaint
06/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On (6/18) I took my car to BCS Auto glass to get my back glass replaced. They said to drop off my car and that they would remove the glass, have a new glass delivered, and that my car would be ready that day, all for $230. When I picked up my car, they removed the broken glass and replaced it with junkyard glass. This used glass was not clean, had gaps in the tint, and it didn't correctly fit (it is a bit short). We are also distraught and inconvenienced by the amount of broken glass they left in the car (across the back seats and inside the back speaker. We have cleaned the vehicle multiple times and are still finding glass. We never agreed to have our glass replaced by junkyard glass. They also left black sealant stains on the sidecar that we cannot remove. BCS Auto glass was not honest with what they were doing and made a sharp mess inside and a sticky mess outside my car.Business response
06/28/2022
At the time, We explained to the customer that the new ******************** we had ordered was a wrong one and we had to put a used one. We also show told them if not happy, we can replace the glass.
They have contacted us today and we have ordered them a new glass to replace. We have life time satisfaction guaranty and all they had to do is let us know about their concern.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.