Business ProfileforBFS Home Warranty

Bought a 'home warranty' and expected the company to be professional when it came to fix/repair/update or replace any issues that *** arise. They didn't. I have a rental property and every other time it came to schedule an appointment, they allegedly couldn't get ahold of my tenant (coincidence?). The ** went out on a summer day, and it took many trips to fix the issue, but not until I got a hold of a manager, which by the way is almost impossible to get a hold of because the receptionist will not transfer directly!!!Then my stove was having issues, and again, 4 technicians had to make a trip and 'diagnose' the issue. In reality, all they were doing is buying time and blaming Covid for everything. After my tenant was without a fully functional stove/oven for over 3 months he called me and threaten me to either buy one or replace it. I was more than patient with these people but not even then they will fix the issue. The straw that broke the camel's back was the incredibly rude receptionist (*****) when she said: "Im NOT sending my technician all the way from ******* to your house...!!!" Really? Like, the distance is any of my concerns. I could go on and on about the lack of professionalism in this company, but why bother? In my opinion (I'm in the service industry) a call should be made and immediately schedule and fix the issue as fast as possible, but that's just me.