Business ProfileforModern StoneWorks

I used Modern Stoneworks for a kitchen and bathroom counter job in November 2022. There have been several issues along the way that built up to unacceptable service. 1) There was an issue with bad communication between the ** (Countertops, Kitchen and Floors, also in ******) and Modern Stoneworks. They blamed each other for damage that was done to under cabinet lighting. I heldback the damage from that (around $600 was heldback on a $20k+ job) and, as a result, the company has been rude and unresponsive ever since. *****, the manager, came to my house to look at the issue and gave great lip service about wanting the customer to be happy and doing the right thing. Since then, he hasn't followed-through on those comments. 2) A few months later, I noticed that they didn't **** all the way around my backsplash. I asked them to come back and fix, whenever they had time, but ***** told me that he was instructed by the ** to not to any more work for me and they give him too much work for him so his loyalty is to them. Not wanting to get into the issues again, I asked if he could simply give me the colour of the **** to match it since he said it probably wasn't a simple white. I have texted 3 times, left 3 message and no response. 3) I installed Dekton, which I was told was indestructible. I dropped a small salad plate and the corner shipped. ****** said it's an easy fix but Modern Stoneworks (*****) is refusing to call me back. I am not expecting to have the fix for free but a simple return phone call would be courteous. I have also taken this up with ******, since they should know about their suppliers' customer service.I gave it 2 stars because the actual workers and job was good. The installers were clean, kind and responsible, for which they shouldn't be punished for disrespectful management.