ComplaintsforRestore Kitchen and Bath
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Complaint Details
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Initial Complaint
05/24/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Restore, *******************, has assured me hed return to finish the job, which is already paid for. *** made numerous requests to get a date and time. No cooperation.Business response
07/23/2024
This is not accurate. This job went off the rails. The homeowner we constantly, throughout the whole job, interfering with our crew. The whole time we were there, she was asking me to give her bids on an incredible list of different projects she wanted to do. I literally spent 3 days there discussing the next steps, or the next project. She would pull my guys off things we were scheduled to complete that day, and affectively pushed the job out 3 days. The pea gravel was delivered to lay against her back fence, so she could get drainage instead of water continually sitting on the fence and causing discoloration. After all the talking and bids we gave her, the total came out to an $18,000 bid combined. At that point she told me she could pay $2500... After, that we had a a small drawer to replace, which we were gonna do at no charge. She complained so much, and told us how she complained about the last 3 contractors and got those jobs free. After hearing that, i backed out of the whole bit. She then blew my phone up, and tried to change the narrative about the pea gravel. And something else. We are not going to compensate her for anything. Truly, we shouldve charged her more. I had 4 guys on the job, and they all heard all of the conversation. Thank you.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.