ComplaintsforMav Wicks Candle Company
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/16/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- BBB unable to locate business
I purchased some items on July 9. It quickly went from packing to **** in ***** having possession of the items. It has not moved since. I can understand if there are delays but I have reached out by email, phone and tik tok since thats where I purchased the items. No response. Its now July 16, it still currently says **** in ***** is in possession of the items. Now I know it does not take 7 days to get from ***** to *******. Further more I have tried to just get an update as to where they may be or when I can expect to receive them. I have gotten no response. I either want my money back or I want the product.Initial Complaint
07/12/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- BBB unable to locate business
I believe this company is a scam. I thought it would be best to purchase from the company directly, but that was a mistake. Thankfully I only spent $24.50. I placed the order on 6/28/24 and was immediately given an order number (#*****) via email and the email also stated that I would be updated when the order ships. I find it very unusual that after 14 days it hasn't shipped. I went back to check on the order and there is no way to do so. There is also no phone number I can find to contact the company. The only "contact" information is a general customer service email, which I have emailed twice now and not gotten a response. I do not expect to receive my order at all and i have filed a dispute with my bank.Initial Complaint
07/02/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- BBB unable to locate business
I ordered a carpet deodorizer from this company, and two weeks later, it still has not shipped. I am unable to get ahold of anyone by phone or email, no one is responding to either. I have requested a refund, but have heard nothing yet on that, either.Initial Complaint
05/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered their wooden car air freshener. It leaked oil onto the leather seat of my car and ruined it.Initial Complaint
04/23/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Have emailed company several times. First email went through all the others were rejected. Placed order March 25, 2024. Finally, after sending first email, got a **** label created April 11, 2024. As of today April 22 still has not been shipped. Cannot get ahold of company to get this settled.Initial Complaint
04/04/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I placed an order with this company on March 11th. I have never received my product and they have yet to send me a refund. They promised to re ship the product and now will not return my emails.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
7 total complaints in the last 3 years.
7 complaints closed in the last 12 months.