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ComplaintsforQuestcare Medical Clinic
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Complaint Details
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Initial Complaint
07/28/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I contracted Covid on the job 7/21 and had on-going symptoms. Due to the pandemic, the physicians I contacted were not seeing patients in person for medical issues. I exhausted all searches until I found Questcare in ************ 10/21. . Before going to this medical center, I advised the front desk my issues were due to on-going Covid issues and if that would that be an issue. I was advised it wasn't but they were doing limited number of patients in person and masks were require. When I contacted BCBS beforehand, I was advised it was no co-pay due to Covid. When I arrived there, I was charged a copay on 2 separate visits. The 2nd visit, Nov 2021 I was referred to Questcare Pulmonary in Grapevine. I went Jan 22 -June, up to 2023. Before visiting that clinic same scenario, advised the visits were due to on-going Covid issues. Questcare Fllower Mound had already sent the referral indicating my visits were due to on-going Covid. My visits with Questcare Pulmonary Grapevine continued to charge me a co-pay although those visits were to be covered due to Covid. Which I verified numerous times with BCBS. Unfortunately, I needed immediate medical attention so I paid the copay. Even though it should have been covered under C-19. I contacted BCBS on my behalf 21, 22, 23 to assist with getting my copays back from this provider. Then Jan 2023, I was sent a letter from Envision Healthcare/Physicians Billing stating I owed them $6.00. I immediately contacted them and was advised this would be removed since my visits were Covid related. I then requested a refund again of all copays made with Questcare ************ and Questcare Pulmonary Grapevine. I was advised this was being worked on. I then have been calling since then to now about my refunds. They are promising it will be mailed, but it doesn't happen. I talked to various Supervisors and employees to no avail. This has been since 2021 to Present day. I just want my co-pay fully refunded. This has been a nightmare.Initial Complaint
10/06/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Upon seeing my credit report, it pays my attention that the following accounts are inaccurate and fraudulent. I am a consumer by law. I am not happy about it what I saw. This hurt my credentials as a consumer. Here are the listed details of the account with discrepancies:Account Name QUESTCARE MEDICAL SVCS PLLC Balance $1,564.00 Account Number *******Initial Complaint
12/22/2021
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I am a victim of identity- theft, I am writing to request that you block all accounts disputed as fraudulent on my credit reports with Transunion, Equifax, and Experian. This information does not relate to any transactions I have made. I did not give anyone authorization or consent to use my personal information. I hereby exercise my legal rights enacted by Congress and The ************************* which explicitly states when a victim of identity-theft dispute a fraudulent account on his/her credit report it shall be honored by all credit bureaus and all fraudulent information should be blocked within 4 days and proper notification shall be given to all data furnishers pursuant to section 605b of The Federal Fair Credit Reporting Act. 1. COMMONWEALTH FINANCIAL bal. $71.00 Acct # ************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.