Business ProfileforA Better Leveling Company

This business was contacted in June 2022 to give an estimate on leveling a double wide trailer. They gave us three choices of leveling; two year, three year, and lifetime warranty at $5,500. The initial leveling was completed in 2022. In summer of the leveling work was failing (front door not opening, back door not closing, windows cracking, and center split of house falling inwards). *** and ****** were contacted to come and ******* the house and an appointment was scheduled for June 19th. ****** did call to say they would not be out on that day as they felt there had been too much rain; she neglected to give a reschedule date. I called her to obtain a reschedule date of June 23rd. They were a no show on this date. I called her on the afternoon of the 23rd and she stated she would call the crew to see why they were not out at the property and she would call me right back; she did not. Over the course of the next three days I called her number over twenty times before she answered the phone and rescheduled for July 10th, 10am. On July 10th their crew did not show nor was there a phone call to reschedule. Calling from a different phone number we were able to make contact on the first try (my daughter called her). She stated that she did not have that address set up in the computer for service and would need to call back with explanation. My daughter informed her that she was aware of ******'s habit of not completing return calls, nor did she answer the phone for known customer numbers of which she did not want to deal with. ****** assured her she would receive a call back; she did not. At this point an email was sent to the *** and ****** stating intent to proceed legally if contact was not made by email and that a certified letter would be sent to their business address (of which ****** said was a good address). ****** then called **** (my daughter) to let her know that the company would reschedule for Aug 1, they did not show again. They have done this to others