ComplaintsforChampion Homes

• Initial Complaint

  06/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought the home on 2022 and the roof the shingles have fallen off and I have a leak in my living room ceiling. I've call Mr. ********* and no answer or call back and I paid in full cash for home. I'm an elderly and disabled women

  Business response

  06/17/2024

  Our records indicate the home was retail sold in March of 2022. Champion ************** **** warrants all structural items for one year from the date of purchase. This homes warranty expired in April of 2023. A careful review of the service history indicates nothing was ever reported with regards to the shingle roof and no service orders were issued to that regard. Request for warranty service should be submitted in writing and I find no record of anything submitted to this office since July 2022.

  Homeowners are responsible for routine maintenance as described in the Homeowner's Manual that was sent with the home. It's hard to say without looking but we have experienced a lot of heavy wind and storms in recent months and that possibly could be the problem. It's just simply beyond the scope of our limited warranty policy and I therefore must respectfully decline to provide the requested service. 

• Initial Complaint

  05/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Electrical issues, brief shocks when turning off ceiling fan at switches. When turning on bathroom fans bathroom lights will flicker. Also trip ground fault switches when using regular kitchen appliances or the main breaker.

  Business response

  05/09/2024

  Unable to find this customer in our system. Are we sure it was built in ********, **? A serial number would help me to identify the home and where it was manufactured. 

  Has a service request been submitted to the factory? Information on how to obtain warranty service can be found in the Homeowner's Guide that was sent with the home. All request for warranty service should be submitted in writing. Provide the retail seller's name, serial number and written description of the problem and someone will respond. Unfortunately, we do not have anything from this customer. If you provide me the necessary information, I help to obtain the requested service. 

   

  Customer response

  05/09/2024

  Complaint: 21687389
  
  I am rejecting this response because: Unit number: 110-000-H-A005255AB-SC manufactured ******, ***
  
  Regards,
  
  *******************

  Business response

  05/10/2024

  Do not understand why the response was rejected. I'm trying to help get resolution. The home was built in our ******, ** facility. I will forward the information now to *********** Manager at that location. I am certain someone will reach soon. 

  Customer response

  05/12/2024

  Complaint: 21687389
  
  I am rejecting this response because: Awaiting response from my response with the unit number I sent in 
  
  Regards,
  
  *******************

  Business response

  05/28/2024

  This home was not originally purchased by *******************. This is a second owner, and the home does not have a warranty. 

• Initial Complaint

  04/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been waiting for ongoing repairs and my home since December 2023. When I did the final walk-through, I mentioned a number of things I need to be fixed on the home and the man who came to do the walk-through with us said wow, *** never had somebody complain about so many things And then also said well this is a manufactured home not everything will lineup perfectly. After we moved in the master bedroom shower had a major leak. They came out and put two pretty large holes on the wall and they were going to come back to Fixit. March 15 I messaged Champion homes and they had told me that they will get the house assigned to somebody. Nobody came on the day they claimed they would come so then they said well we had the wrong number on file. So OK mistakes happen. I understood but it is now April 19 and I am still waiting for the work order to even be assigned. I have reported to them that as I was hanging up clothes The closet shelves fell down. I still have holes in my wall. Everything that was on the walk-through was not completed. The tile in my kitchen wall are crooked. There is still nails sticking out in my cabinets. The bottom lock on my door does not work so we are only able to lock the top lock. There has been a number of things wrong with this house. I would not recommend champion homes. also they either need to hire somebody else to help ******** because she taken a very long time to respond to emails and will not answer calls .

  Business response

  04/22/2024

  We currently have a service order open for this customer. Contractor here this morning and we wanted to confirm we have all of the necessary materials. He will reach out today sometime to schedule. Wanting to do this tomorrow if possible. 

  Customer response

  04/23/2024

  Complaint: 21600980
  
  I am rejecting this response because:

  They have assigned this order multiple times and contractors do not show up . I will not be satisfied until a contractor physically shows up and all issues are fixed . 
  
  Regards,
  
  ***********************

  Business response

  05/03/2024

  Not sure I understand as our contract service technician was there on April 24 and 25 and to my understanding completed all of the complaint items. I apologize for all of the confusion as it appears we dropped the ball somewhere. Champion ************** **** takes seriously our obligation to correct any defects in the original construction or workmanship of all of our new homes and we fully intend fulfill that obligation. 

• Initial Complaint

  03/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 9/20/23 we entered into a contract with Champion homes for a mobile home at a cost of $88,966 which we paid the full amount at the time of order placement. The home was ready in November and the first project Manager ********************* insisted on making the delivery otherwise I would be charged storage charges by the factory. She got ***************************** to call me to arrange for the for delivery and he would be responsible for the site preparation. Finally, on 11/27/2023 the home was derived to the site. ********************* said that till such time there was water and a septic system ready Champion homes would not send anyone to fix the damages. Water and the septic system get the final approval from Travis County on 1/8/2024. Champion homes just keeps sending subcontractors to work on the house and needs for us to sigh off that the work is done. After talking to ************************* boss about the way in which they are working he got ******************************** the assistant Project Manager to work at trying to finish out the job. He wants everting is writing with is good with me. And on Friday the 2/23/2024 we got a professional inspection company to inspect the home and sent ****************** the report the next day. ****************** addressed some of the issues while on others he said that it was ***************** responsibility. I do not want to get involved with the infighting!!!!!!!!!!!!!!!!! There are still issues in the inspection report which ****************** did not address. And we see no point for the warranty to start on delivery of the home when it is taking Champion homes so long to make good on fixing the damages to the home.

  Business response

  03/07/2024

  ******************** did enter a contract with Champion ***********.One of many retail locations operated by Champion Retail.
  The purchase agreement signed by ******************** indicates the following:
  1. The monies must be received upfront to initiate the building process. This removed any contingencies, allowing them to move forward with the construction.
  2. Paying in full upfront also earned him an additional 3% discount on the home.
  3. The contract also states that if the customer doesnt take delivery of the home within ************************************************************************* addition to insurance on the home while it remains at the property.
  4. It also states that all utilities must be available and hooked up, then the skirting, AC and factory trim out can be ordered.
  My understanding is that ******************** indicated on 11/13/23 that he would be out of town until the month end and would not be available.So, Champion *********** was to communicate with his contractor *****************************. The home was delivered 11/22/2023 and the home installation was completed on 11/25/2023.
  ********************** advised Champion *********** on 01/13/24 that all of the utilities were available, and email was sent that day to order the skirting, AC and Factory Trim Out.
  That is where we come in. We are Champion Home Builders, Inc.and the manufacturer of the home. We provide factory trim outs as a service to some of our retail partners. We arrived at the home on 02/01/2024 and discovered damaged from transportation that had gone unreported to include an exterior door, vinyl siding and shingles that had blown off. The contract completed the interior trim out and reported the damages to Champion Home Builders,Inc. Materials were not readily available at that time and a re-write was necessary. Our contract service technician picked that material up on 03/04/2024 and should have already contacted ******************** to schedule an appointment to make the necessary repairs.
  ******************** did hire an independent home inspection company to inspect his home and we are in receipt of copy. Unfortunately, the inspector is apparently unaware of the fact that manufactured housing is regulated by the federal government. Part 3280 of the Federal Manufactured Construction and Safety Standards set forth minimum requirements for the design and construction of manufactured homes designed to be used as dwellings. Many of the cited items are requirements found in site-built housing codes such as the International Residential Code (IRC) and therefore are not something we are going to change or correct.  
  If ******************** disagrees then he should file a formal complaint with the ***** ********** of ******* and Community Affairs (Manufactured ******* Division) MHD is administers the ***** Manufactured ******* Standards Act and regulates the manufactured housing industry in *****.Under their contract with HUD, they investigate and resolve consumer complaint items under the Standards Act. They can be reached at ************ or toll free at ************. They will instruct him on how to file a formal complaint. Their responsibility is to ensure that manufactured homes are well constructed and safe, installed correctly and that consumers are provided fair and effective remedies to their complaint items.
  If ******************** files a complaint they will schedule an inspection where we can all meet, allow them (an unbiased third party) to determine what is or is not considered our responsibility. We certainly will abide by any determinations made during that inspection. 

• Initial Complaint

  12/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We bought our home from TLR homes in ***** ** and so far, have had nothing but problems. Under warranty they came to "fix" the issues but never resolved them just made it last past the warranty. We still have mold and moisture issues throughout the home and the floors are still buckling more and more. The issues are getting worse, and the year warranty is a joke when they put the work off for months then never fix the actual issue. Me and my children are allergic to mold and are constantly having to take allergy medicine and it is now affecting my husband's health also. This company needs to be held accountable for not providing homes up to basic standard and for robbing money from consumers for a product that is defective.

  Business response

  12/28/2023

  It appears the home was built in our *********, ** manufacturing facility and not a Champion ******** product. I have forwarded the concerns to the Service Manager at that location, and I am quite sure he will follow up with a response. I personally cannot speak to any of the specifics as it is not one of my homes.

  Champion ************** **** takes seriously its obligation to correct any defects in the original construction or workmanship of all of our new homes. We do however draw a sharp line of distinction between homeowner maintenance items and construction defects warranted by Champion ************** **** If you have a request for warranty service, please follow the procedures outline in the Homeowner's Manual. All request for warranty service must be submitted in writing and sent the manufacturing facility where the home was built.  

  Customer response

  12/28/2023

  Complaint: 21061599
  
  I am rejecting this response because: even if the leesivle department made the house it is a champion brand. I believe you should help handle the situation seeing as it is apart of your company that has messed up a product.
  
  Regards,
  
  *************************

  Business response

  12/28/2023

  I have reported the complaint to the ********* service department for them to follow up on. That's the only thing I can do. I am confident that dealing directly with them will bring resolve. 

• Initial Complaint

  12/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We moved into our new Champion home in May of 2023. We purchased it from Ironwood Homes in ********* *******. The manager, ****, was so nice and helpful. All the way thru the sale and after. We needed some things taken care of after we moved in. None of our doors shut in the home. We called him and within two weeks someone was there to fix it. They forgot my screen for my kitchen window and were to bring that back. To our horror, **** passed away in June of 2023 from a massive heart attack. We were so sad, he was so nice and a wonderful person and such a good manager of that business. I did not know at that time he had passed away and I had been messaging him about someone coming back to re-do our doors. You have to slam them to get them to close. One of the kitchen drawers is broken, the actual rail is broken we have it propped up. Still no kitchen screen. ****'s wife answered one message and told us he had passed away. She told us to speak with ***** at Ironwood. I did. Three times. He told me that Champion has a bad reputation for follow-up on repairs, and they would try to get someone out. That was three weeks ago. We only have one year to get these things fixed. We spent allot on this home, it is under warranty, we deserve to get these things fixed. They need to send someone to fix these things again and fix them correctly even if they have to put new door frames in. I should not have to slam, really slam, to get my doors to shut. Very poor service to say the least.

  Business response

  12/27/2023

  I am unable to appropriately respond to this complaint. The home most likely was manufactured in ******* but I have no way of knowing without the serial number. We are in ***** and currently do not sell homes in *******. I am quite confident that if you contact the manufacturing facility where the home was built as directed in the Homeowner's Manual you received when you purchased the home, they will respond. Champion ************** **** takes seriously its obligation to correct any defects in the original construction or workmanship of your new home.  Note that all request for warranty service should be submitted in writing and sent to the service department where the home was built. Champion ************** **** warrants all structural items for one year from the date of purchase and applies only to items built into the home itself. It does not include attachments fade by your retail seller such as outside rooms, carports, A/C units or landscaping. 

  Customer response

  12/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I actually received a telephone call this morning from ***** the nice gentleman that repaired our home right after we moved in that he was in *********** and he was coming in an hour to repair what needed to be fixed.  So, someone, I believe got in touch with someone after all these months and got it on the ball, it isn't a coincidence.  I appreciate it very much though.  No matter how it happened. Thanks very much.

  
  
  Regards,
  
  *************************

• Initial Complaint

  11/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  no service after the sale , have called several times , but to no avail .

  Business response

  11/22/2023

  Our records indicate we have been to the home on 3 occasions. There is an open service order now to return for repairs. 

  New customer service representative in that area but if you have items, you believe are covered under our limited warranty policy you can submit them directly to our service department by following the instruction contained in the attached document. Champion ************** **** takes great pride in our commitment to warranty service and fully intend to fulfil that obligation. 

  Customer response

  11/22/2023

  Complaint: 20901494
  
  I am rejecting this response because:numerous issues have never been addressed by Champion homes a form was submitted re: issues with new home , only 1 email response and no return phone calls .
  
  Regards,
  
  *****************************

  Business response

  11/27/2023

  Again, we currently have an open service order for this home. It will be scheduled to a contract service technician this week and they will be contacting the consumer to schedule the appointment. Everything warranty related will be repaired or replaced as per our warranty obligation. We did receive the list as requested through our ****************** email. 

  Business response

  11/27/2023

  Again, we currently have an open service order for this home. It will be scheduled to a contract service technician this week and they will be contacting the consumer to schedule the appointment. Everything warranty related will be repaired or replaced as per our warranty obligation. We did receive the list as requested through our ****************** email. 

  Customer response

  11/27/2023

  Complaint: 20901494
  
  I am rejecting this response because: starting to get phone calls and emails today , however , there has been no action from the company to date .
  
  Regards,
  
  *****************************

  Business response

  12/08/2023

  I'm sorry ********************** is not happy with my response. The service order has been issued and to my understanding an appointment has been scheduled for Tuesday December 12. Champion ************** **** takes seriously our obligation to correct any defects in the original construction or workmanship of our new homes. I have sent the information necessary to request warranty service and fully expect to complete the requested items as specified in his last request. Maybe after our contract service technician completes the service order ********************** will see that we are a reputable company fully intend to fulfill our obligations to this regard.  

  Customer response

  12/08/2023

  Complaint: 20901494
  
  I am rejecting this response because: after months of answering machines and no return phone calls , no communications was established with champion homes until i filed a complaint with BBB . 
  
  Regards,
  
  *****************************

• Initial Complaint

  11/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  in May we took occupacy of Champion homes via Lifeway Homes, ********* the service procedures were un opened and never cleaned. all cabiets unfinished and all kichen appliances dont match and refig is boken. the washer and dryers are missing as well as microwave over stove. no light figures throught out the unit was supposed have a base into grade, now 30 inches above, i am kegally blind and cannot use steps, see atttached.

  Business response

  11/17/2023

  Having a difficult time responding to this as my records indicate this home was manufactured over 10 years ago. If ************** will provide me with a serial number, it will better help me with records and history. Or use the attached document to submit a warranty claim. We will respond to that request within 24 business hours. Currently we have no record of any warranty service request to date. 

• Initial Complaint

  11/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We closed on this manufactured home at the end of June 2022, and have had issues since then. There is a long trail of issues since we moved in. The trim our workers did horrible work putting things together as did the factory that made it. The back door didnt work properly and we could not lock it and it leaked, roof leaks and the roof has needed to be repaired twice. I had a roofer out today and said the roof was not put on properly and thats making us pay to get a new house fixed. Holes in the flooring and many issues with holes in the walls. The main shower had mold issues in which has had to be repaired/replaced 3 times. I had to sign a release of liability in regards to the shower, so I could get it repaired by a contractor who actually knew what he was doing. I know Champion said when they sent me the last few contractors it was their best. Their best contractor was horrible and still didnt fix it correctly as to why I had to get my own. The customer service rep ******** was helpful, but she too couldnt believe how bad this house has been.

  Business response

  11/08/2023

  I am sorry that you are unhappy with your home. I know there were some mishaps along the way, but we have repaired everything under our warranty policy. With the exception of one item, we cash settled with you on as we were unable to meet your expectations. Champion ************** **** warrants our homes free of manufacturing defects for a period of one year. Our records indicate that your homes warranty expired on May 28, 2023. ******** states she has had no additional request since that time. If you currently have a problem that would be considered a manufacturing defect for which Champion Home Builders has an obligation, please follow the procedures outlined in the attached PDF document. We certainly will review and consider your request. 

  Customer response

  11/08/2023

  Complaint: 20823896
  
  I am rejecting this response because: We are still having issues with the house and the floor that was supposedly repaired is still coming up. I am also having to get a roofer out to the house because parts of the house were not installed properly. The wrong nails were used, etc. 
  Yes, the one year warranty is done, but these issues were told to them during the one year period. The roof issue was emailed to the customer service rep ****** that was before ********. I had water pouring down into my smoke detector. I have emails from August 2022 talking about ******** installed incorrectly. I am now possibly needing to pay about ****** to get issues fixed that were installed incorrectly. 
  I only agreed to do the settlement in the master bath because all the contractors brought in by Champion did poor work. The only way I could get it fixed correctly was to settle in regards to the shower and hire my own contractor. Yes, some of the issues were taken care of, but most were repaired very poorly. I was stressed and truly done dealing with those contractors. 
  I also have emails from Champion stating these issues should not be taking this long to fix and I am pretty sure over 6 or so different contractors were sent out here because the others couldnt do the jobs correctly. 

  
  Regards,
  
  *****************************

  Business response

  11/09/2023

  I'm sorry you feel this way. I stated in my last respond I am willing to consider any warranty service request submitted. Even provided you with a QR code to make it easier. 

  If you are unhappy and feel like we have not fulfilled our obligation, ***** ********** of ******* and Community Affairs might help bring resolve. The Manufactured ******* Division (MHD) administers the ***** Manufactured ******* Standards Act and regulates the manufactured housing industry in *****. Under their contract with HUD, they investigate and resolve consumer complaint items under the Standards Act. They can be reached at ************ or toll free at ************. They will instruct you on how to file a formal complaint. Their responsibility is to ensure that manufactured homes are well constructed and safe, installed correctly and that you are provided fair and effective remedies to your complaint items. 

  If you file a complaint, they will schedule an inspection where we can all meet and allow them (an unbiased third party) to determine what is or is not considered our responsibility. We certainly will abide by any determinations made during that inspection. 

  I hate that you are unhappy with your purchase. I am confident that with proper care and maintenance it will provide you with many years of trouble-free living.

  Customer response

  11/09/2023

  Complaint: 20823896
  
  I am rejecting this response: I cannot trust the contractors you all hire to come fix my issues properly. I was told the last group of contractors sent out are your go to when there was issues the others couldnt do properly. I found out their work is or was just as shoddy. We had to have the shower head secured because it was loose. The reason why it was loose was because the contractors just took a piece of wood and propped it up against the water line and the wall and was not secure properly. We also saw that the contractors and or their helper used the nail gun and almost sent nails into my water lines for the shower. So you all cant blame me for being hesitant to let anyone you all hire to touch my house. You might be correct for me to contact the Manufactured housing department. I am sure they would love to know over 6+ times contractors had to come out and fix the previous contractors shoddy workmanship. I just want people to own up to their mistakes and fix things right the first time and hope this doesnt happen to others. Its just hard for us to enjoy a house that has needed to be worked on the majority of the first year we have lived in it. Again, ******** was great and helped us out a lot and and we truly appreciated that. **** was also helpful in finding the correct door that needed replaced. The back door needed replaced because when earlier contractors tried fixing a malfunctioning deadbolt and door jamb they bent and messed up the door. 

  Regards,
  
  *****************************

• Initial Complaint

  08/21/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The wiring is not code 12 awg for 30 Amp dryer 14 awg on circuits that should have 12 awg can't run an ***** but ac on 15 Amp circuits outside gfic was ****** marked not for wet location 20 Amp breakers on 14awg circuits it's an unsafe fire hazard

  Business response

  08/28/2023

  Champion homes are engineered, constructed and inspected in conformance with the Federal Manufactured Housing Construction and Safety Standards in effect on the date of manufacture. Additionally, every home is inspected by a third-party inspection agency as required by federal law. 

  Without the homes serial number, it is hard for me to properly respond as I do not have any history available to me. Have you contacted the manufacturer and requested warranty service for this concern? If you can provide me with a serial number, I will certainly help you. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩