Business ProfileforTNT Designs TX

1/3/24 I recently took 4 t-shirts, 1 sweatshirt, and 1 hoodie to be customized with my business logo. I asked for all items to be customized with vinyl (because the ************ given were embroidery or vinyl) in the front left chest and the big logo on the back. After picking up my items on 1/12/24, I noticed all items had embroidery done in the front and only my t-shirts had vinyl in the back. The problem there was I didnt want embroidery to begin with and to make it worse the thread color and vinyl color were very noticeably different (I was still charged for the big logo on the back of my sweaters even thou they didnt put the logo). I took back the t-shirts and sweaters for correction. After picking up my items a second time on 1/25/24, I am told that my original t-shirts could not be fixed so they purchased new t-shirts to replace my original t-shirts because when they were working on removing the stitching my original t-shirts were beginning to tear. My original t-shirts were ruined beyond repair basically. Later that day when I had the chance to review my t-shirts and sweaters I am hit with an upsetting disappointing surprise. First, My logo was altered. The logo on the front is so huge and not straight, the logo on the back is also very big and not straight. After attempting to have *** make this right via email, I decided to call and asked to speak with the owner, *************************. ***** agreed to refund me for the poorly customization done and when I asked her to remove the vinyl from my sweaters without damaging them (I had to ask, they didnt offer) she also said they could, I then also asked to be reimbursed for my ruined t-shirts because the t-shirts they provided are a different brand that apparently runs big and is of rougher quality fabric, I dont like them, ***** then struggled to answer and said she had to call me back in 20 mins. ***** calls me back and says they can not fix my sweaters (I paid $25.29 for both sweaters) and would not reimburse me for my ruined t-shirts totaling $23.73, a grand total of $49.02 in the trash. I am out almost $50 because they ruined my items. This has been the worst experience possible. 1/30/24 Went to the *** shop to get a refund $90 for the poor work they did on my sweaters and t-shirts and also took back the t-shirts they bought to replace my original t-shirts and ***** still would not reimburse me for my ruined t-shirts but took back their t-shirts. ***** also refused once again to fix my sweaters. When I mentioned that had they called me before to let me know that they were going to alter my logo and I would have not agreed to it, she said I should have went for screen printing. I then told ***** the option to screen-print wasnt given to me and she told me I didnt ask the right questions. I trusted them with my items and they ruined practically $50 worth of merchandise that I can no longer use. ***** took back the t-shirts they bought to replace my t-shirts and still wouldnt reimburse me, Ive given this business chance after chance to make this right and they refuse.